Name: Cult Beauty
Rating: 1.76

“Best communication. Best delivery and great products.”

Posted 7 years ago

“By being on the ball when I called to complain about an item that was missing from my order. The lady was lovely with a nice polite calm voice- she sorted things!!”

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Posted 7 years ago

“Great service great products, amazing.”

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Posted 7 years ago

“Very quick delivery and very nice customer service. They have been very informative and the order process was very simple.”

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Posted 7 years ago

“I ordered a birthday present for a friend in Germany. A few days later I received a tracking number and DHL informed me that the order was to be delivered a day before her birthday, on July 7 2017. And then the nightmare began. DHL sent an automated message on July 8 that the order would be returned to cult beauty. So I emailed DHL and asked what the problem was. They answered the address on the parcel was wrong, half of the street name was missing and it was send to Neidenstein, a town in Germany I never heard of, my friend lives in Frankfurt. I entered her address correctly when I placed the order, I checked. On July 12 I emailed cult beauty customer service. They told me they would resend the order as soon as it arrives at their warehouse. On July 20 I asked for updates concerning my order. Customer service replied on July 21 they would still wait for the parcel to arrive at their warehouse and would contact me immediately to confirm reshipping. On AUGUST 15 I wrote again. According to the Trakpak tracking number the parcel was delivered on July 20. When I confronted customer service with the delivery status they answered the delivery status was wrong and they had still not received the parcel. I call bs. I feel scammed. The order is paid for and I entered the correct shipping address and emailed it twice more to customer service. There was no error on my side except ordering from this company. I strongly advise not to order from their website! If you want to burn your money find a better way to do it. Even if (and that's a big IF) they manage to send the order again it might at this rate arrive just in time for my friend's birthday... next year.”

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Posted 7 years ago

“I ordered a birthday present for a friend in Germany. A few days later I received a tracking number and DHL informed me that the order was to be delivered a day before her birthday, on July 7 2017. And then the nightmare began. DHL sent an automated message on July 8 that the order would be returned to cult beauty. So I emailed DHL and asked what the problem was. They answered the address on the parcel was wrong, half of the street name was missing and it was send to Neidenstein, a town in Germany I never heard of, my friend lives in Frankfurt. I entered her address correctly when I placed the order, I checked. On July 12 I emailed cult beauty customer service. They told me they would resend the order as soon as it arrives at their warehouse. On July 20 I asked for updates concerning my order. Customer service replied on July 21 they would still wait for the parcel to arrive at their warehouse and would contact me immediately to confirm reshipping. On AUGUST 15 I wrote again. According to the Trakpak tracking number the parcel was delivered on July 20. When I confronted customer service with the delivery status they answered the delivery status was wrong and they had still not received the parcel. I call bs. I feel scammed. The order is paid for and I entered the correct shipping address and emailed it twice more to customer service. There was no error on my side except ordering from this company. I strongly advise not to order from their website! If you want to burn your money find a better way to do it. Even if (and that's a big IF) they manage to send the order again it might at this rate arrive just in time for my friend's birthday... next year.”

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Posted 7 years ago

“Fantastic range of products and quick delivery!”

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Posted 7 years ago

“Excellent customer service, I accidentally ordered the wrong shade, I called customer service and they directed me how to exhange the product, which was free no additional delivery charges! I returned it on Saturday and by Tuesday I'd already got confirmation they've dispatched the product I'm exchanging for! Also came really well packaged. Will definitely be purchasing from them again.”

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Posted 7 years ago

“The website is easy to use and the checkout afterwards was straight forward, I didnt feel like I had to jump through hoops just to make a purchase. their communication with you afterwards is also brilliant, letting you know exactly what is happening with your order and impending parcel. Theres no messing around with trying to find a parcel number and then the appropriate website to track your parcel. Just a straight forward "track your parcel here" link. Couldnt ask for better service. Also, their gift wrapping - with personalised option - is really well thought out. So thank you for your services :)”

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Posted 7 years ago

“I want to give negative star if I can!! On the web page of the items I want, it doesn't say that it does not ship to the US. Not until I added to the cart and try to checkout, it says sorry the items are not able to ship to the US. Also, you can not find anywhere on the website saying any particular brand does not ship to the US. There was no any written notice or explanation whatsoever about why the items are not able to ship to the US. Very disappointed. Worst shopping experiences out of all the UK website I had shopped with.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“I ordered eye cream & eye shadow from Cult Beauty. It arrived very quickly, was well packaged and the two products are great quality at a very good price.”

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Posted 7 years ago

“The shipping was super speedy and they have such a good selection of American products in the UK so we don't miss out!”

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Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

Cult Beauty Reviews