Curology Reviews

Name: Curology
Rating: 4.31

4.3 Rating 1,356 Reviews

84 %

of reviewers recommend Curology

Company Reviews

Metrics

4.3

Based on 1,356 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I started using Curology and shortly after, my skin broke out horribly in pimples on my forehead which I haven’t had since high school, and I developed a burning, itching rash all over my neck and chest. I messaged my consultant and she basically told me to push through it and that it would probably get better. My skin was so much better before Curology and when I threw it away and went back to my regular skincare routine, the rash went away after about a week and taking steroid pills to calm it down, and my breakouts subsided. Don’t try Curology, it will hurt your skin!”

Helpful Report

Posted 4 years ago

Hi Olivia! We're so Curology didn't work for you, we totally understand how frustrating that could be. Results do vary and Curology may not work for everyone. We truly hope that you find a routine that works for you!

Posted 4 years ago

“Very unhappy with customer service. My moisturizer came less than half empty twice and customer service gave me a response of "I find that very unlikely and a sorry to hear your unsatisfied". But never offered to let me send back my bottles to have new bottles sent and never had me to send the pictures of the defective bottles. When I pushed the issue I got the same run around over and over. Proactive has amazing customer service, best I've ever had... Curology does not honor it's customers and doesn't take responsibility for it's defective products. I would most definitely end my subscription just bec of the bad customer service. If you're planning on becoming a customer beware of these issues.”

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Posted 4 years ago

I'm so sorry about your experience with Curology, Kimberly! I do appreciate your feedback and will make sure this gets back to our team so we can improve moving forward. Can you please leave me your email and full name associated with your account so I could follow up with support?

Posted 4 years ago

“The product is absolutely amazing. I’ve been using it over a month now and you can see a huge difference in my skin.I haven’t had a breakout in two weeks! The only thing I wish it helped a little bit more of is the scarring but I guess it not 100% meant for that anyways. The customer service is great providers do check ins once a month to address any concerns you have. But honestly I have no complaints. The delivery was fast. The set up is simple and it starts working in the first 10 days”

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Posted 4 years ago

Hey Teresa!! The most happy that you are loving your Cuorlogy - it's so great to hear. FYI Curology may help reduce the appearance of scarring over time, but those results can definitely take more time to see!

Posted 4 years ago

“Curology made me breakout so much. Similar to some here, it seem to have worked the first two or three weeks and then the “purging” started. It was until 6 weeks in that I’m noticing that this purging is never ending and my consultant just continued to give me the typical copy paste response. I don’t know how else I’m recovering from this because this has been the worst breakout I’ve had and I got acne, dark spots, and skin irritation because of this. The consultants and NOT professional at all because I do not feel like my product was personalized nor did they pay attention to my progress when I submit my photos. They should have noticed how much worse it has gotten and not shove it off easily as purging because it continued endlessly. Curology ruined my skin and my self confidence. I feel so self conscious now especially when it literally looks like there’s an ants nest on my side profile and I can’t help but look down or always hide it.”

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Posted 4 years ago

“Did not work for me need to cancel!!!!!!”

Helpful Report

Posted 5 years ago

“Curology worked great for me for the first two months. I purchased a bottle in August of this year and it worked well. However I did notice that the bottle ran out. Maybe I was applying too much but when applying half a squirt to each area of my face I quickly ran out. The problem was in November. My skin before Curology was ok. I had consistent acne but nothing so bad I couldn’t hide it, but overall I had smooth skin. In November, I had one of THE WORST breakouts that covered the entirety of my cheeks. In fact, when writing this review in December, I am still reeling from the aftermath. My cheeks are inflamed, and I have the worst acne on my cheeks that I have ever had. The only reason I give two stars, in all honesty it should be one, is the cleanser and moisturizer. Both are amazing.”

Helpful Report

Posted 5 years ago

“Curology is the best thing I’ve done for my skin. I’ve always struggled with acne and tried just about everything from drugstore to prescription products from the doctor. I started curology a little less than a year ago and haven’t looked back. My skin has changed since then but that what’s so great about curology, you can reformulate your super bottle to meet your skin care needs at any time. The doctors are so kind and welcoming to help you with what your skin needs. I never thought I’d have clear skin but after years of searching and trying everything, curology did just that. My acne scars have also faded significantly. Having only a few steps in my skincare is amazing since I’m always busy. I would recommend everyone to try curology.”

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Posted 5 years ago

Hearing from our community is so incredible, especially with stories like this! We're so happy to hear that Curology is working for you. And our providers care so much about their members, so thank you for taking the time to leave your review, Danielle!

Posted 5 years ago

“At first I started to see a difference, but I'm on my fourth week using it and I have huge cystic pimples. I understand they tell you about the purging process however I feel that it should make the pimples go away faster. I've had the same three huge cystic pimples on my chin for two weeks and they're not going away. I also feel they shouldn't ask for 10 dollars per consultation simply because you're already paying asinine amount of money for the cleanser and moisturizer they recommend. I'm going to try it for another couple of months but if I dont see and feel results soon I'm throwing everything out and cancelling. I feel I have more acne scars on my face than ever before. I should have just stuck with mad hippie.”

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Posted 5 years ago

Hi Callie, I do understand your frustration! The purging phase can be difficult but I encourage you to stick with your routine and stay in contact with your provider if you have questions throughout your journey. You do get 1 free consultation with each shipment, and they are there to help or tweak your formula if needed! Thank you!

Posted 5 years ago

“My "personalized" bottle made my skin burn. I made it very clear that my skin is sensitive, but they didn't listen! It also had such a bad smell that it gave me a headache until 5 am. I had to wash it off my face and take ibuprofen just to sleep! Just terrible. If you are extremely sensitive to smells and topicals like I am, then do NOT get Curology.”

Helpful Report

Posted 5 years ago

Hi Tabitha, I apologize that this was your experience with Curology. We do not add any fragrance to our products as that can be very irritating for some skin types. I will give this feedback to our team so they can review how we are treating those with sensitive skin and improve going forward. Best of luck in your skincare journey!

Posted 5 years ago

“Curology is not for everyone. They warn about “purging” but within two weeks my face was FULL of cystic acne. I went from having superficial Whitehead’s around to being so humiliated to even go outside. I believe it might work for some, but I strongly encourage you see a professional dermatologist before trying some of these active ingredients. I now have to buy some expensive products to calm down and heal my skin after curology. They were able to cancel my subscription quickly and they do have great customer service which is nice. Sadly this was not for me!”

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Posted 5 years ago

I hate to hear that Curology did not work for you. While Curology does help with a variety of skin concerns and for many people, I do understand it might not work for everyone. I really do wish you the best in finding the right solution for your skin, and I am happy our customer service was able to help!

Posted 5 years ago

“I was so excited to try this product out, and to possibly end my acne forever! But oh, I was so wrong. After a whole month of using this, I developed acne like I never had before. It was internal pimples that hurt when I moved my face. The cleanser, moisturizer, and the medication made my face SUPER oily! My face would soak up two oil sheets when before that I typically used less than one! I honestly should get a refund for it ruining my face, I am still recovering from it two months later. Curology is a scam!”

Helpful Report

Posted 5 years ago

Hi Prema! I apologize that you did not see results with Curology. We understand that while Curology helps many members, it won't be right for every individual. We do believe in our products and are not trying to scam anybody, but I can understand you concern. I truly hope you do find the right products for your skincare routine!

Posted 5 years ago

“Curology should really adapt their policy with refunds. With the amount they charge for a cleanser is ridiculous considering they can’t do refunds/returns. It really can screw people over and shows they really just care for the money ):”

Helpful Report

Posted 5 years ago

“I was on this product for almost 2 years and my main concern was brown spots, this product never helped my brown spots and I did not see any difference with acne. Also when I put my account on hold they failed to notify me later after hold time they sent another package to me charging me. They should notify the customer and confirm if I want to be off hold.”

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Posted 5 years ago

“I spent way too much money on brand name face washes, moisturizers, and anything else that said it could help. My sister told me to get this after it worked crazy well for her. I just sent in my pics (verrry bad acne at the time) and ever since I started using the formula they gave me it has been working great. Now I don’t have to worry about it. Can’t recommend this enough....”

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Posted 5 years ago

“Spent 6+ months on this product with no results, felt like a complete waste of money.”

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Posted 5 years ago

“the product kind of works I guess, but that is besides the point. I was told my card was inactive by Curology and that I would HAVE to update my card to get my next shipment, I obviously assumed they would not be charging my card until I updated it, and not to mention I tried canceling once before, but they still shipped and CHARGED me 40$ for a new bottle that im literally not going to use and now they are telling me that they CANT cancel or refund your purchase even before its been delivered to my house??? not even store credit or anything? like I don't even have the item in my hand and I still can't get a refund or have THEM cancel it. I don't even understand how the item would be defective if I haven't even laid my eyes on it yet....and keep in mind this is THE DAY OF that they shipped the item to me....”

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Posted 5 years ago

“By far the best topical acne treatment I've ever used. I've come back to it twice! Price is super reasonable (esp for the larger size), and it's SO helpful that you can customize your shipment schedule. I went from having a somewhat complicated skincare routine to using only two products in the AM and PM. With any other acne product or medication, practice patience in the beginning, it will be worth it!”

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Posted 5 years ago

“does take time and you will see changes after 2 months of use daily every night, i've been using this for 4 months and some scars still haven't gone away but over all i recommend!”

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Posted 5 years ago

“Great product! It saved my life and since then I have recommended it to countless people. Thank you!!!”

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Posted 5 years ago

“Amazing, my skin has been so great”

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Posted 5 years ago

Curology is rated 4.3 based on 1,356 reviews