“Dismal service after a recent online order. Ordered on 14th April still waiting for delivery on 23 may. Shocking customer support to eventually be told royal mail has lost parcel and will have to wait another 21 days for refund. Avoid using this company for delivery as it seems the norm that along with royal mail they loose your order”
“Ordered a TV and bracket online but cancelled the order a few hours later after finding a better one elsewhere.
Nearly 4 months later and I still have not been refunded the £588.99 they took. Even though the items were never delivered to me.
Customer Serivices are completely useless. I've made somewhere between 15-20 phone calls to them and had the same conversation over and over again. It's just one excuse after another including "we lost the parcel and have to wait for an investigation (which takes 21 days) before we can refund you"
CUR2113197395 is the order number. I want my money!”
“Promised next day delivery will now get item in 5 days time it was a promo buy before 1pm get next day (lie) shame I really believed it false advertising”
“I ordered a microwave and collected it from store. I went in and it took them ages to find and after several conversations where they said it was not there (which I did not accept), they eventually located it. The second time I used the microwave it broke. I tried to contact them online, but they were useless so decided to phone. Twice after being on hold for ages I got through, only for the line to go dead before I spoke. However, on third attempt they arranged collection. Then nothing, so after a couple of weeks I chased and was told to wait 14 days. I did this and called again. I was then told 14 working days. I waited and called again, still nothing. So I complained and was told it would be escalated and I would be contacted in a few days- I wasn't. So I complained again. I was assured it would be escalated, that I would be contacted in a few days and compensated. Again no contact. So I complained again. They apologised and escalated. Nothing. So I complained again. Was told after many, many weeks that no more stock. So no microwave, no compensation and a shoddy "sorry" to get rid of me. Too many calls and online queries to detail here. Hours and hours of my life wasted. Service disgusting beyond belief!”
“Ordered a new TV, Dishwasher and Fridge/Freezer for our new house due to legal problems on the vendor side it has so far taken 10 months to try and get to completion,all the time we have had to re schedule our delivery,Currys have really gone above and beyond to help us, really impressed with their staff who have been amazing”
“Anyone intending to order by phone or on-line from Currys PC World should thing twice. We placed an order on-line for a Dyson cleaner two weeks ago and tracked it on-line. It was supposed to come from a local store in Clacton, eight miles away. The tracking indicated it was in NE England on its way to Scotland with no indication when or if it would reach us - so we cancelled the order. We are now struggling for a refund. They won't answer the telephone, are exceedingly unhelpful and practically obstructive on an on-line chat, which is difficult to get in the first place. They refuse to confirm anything by e-mail and seem to be unaware of such things as 'customer service' or 'customer satisfaction'. I will give them a few more days to respond before initiating legal proceedings. They are one company that deserves to vanish in the current difficult times.”
“If you can find Currys Customer service number, then you are lucky, if you can talk to someone on the number you find, you could win a lottery. Currys has removed their contact number from website, and when i find their old CS number, so many automated options, then just cut you out.
I understand its busy time for them, but apparently, they are not geared up for the booming.
Then if you want to try their webchat, I have tried about 5 occasions, I must say, these agents are not properly trained, they have no idea how to help customer and some of them are very rude as well, close the chat if they realise they do not know what they are doing, or keep you on hold, send you a message every 10 mins. Currys. Its disgusting service. I can not speak the worse.
Yes you are large company, but people does not have to buy from you if you there is no after sale service what so ever.”
“I needed to return a laptop which they delivered broken in the first place. Their customer service was never to be found and I was tossed from platform to platform only to be told that they do not deal with my query and should try online, phone, chat and so on. When I finally managed to get to someone on the chat they told me I have to wait for up to 14 days for a replacement after they receive my return. I urgently needed this laptop for my online classes as my previous one broke down but now I have to wait a ridiculously long time for them to replace THEIR broken item. Avoid at any cost, nobody needs this frustration when they pay so much money for a much needed product.”
“Regrettably I am never buying anything from Currys PC World again.
3 months to get a simple refund for a door removal charge not used in the end when delivering a fridge freezer.
They continue not to refund or compensate for a Sony TV with various functions not working having told them 4 days after they sold it in August. Despite taking it back to the shop in original condition and packaging they refused to accept it. They don't answer the phone on team know how unless it's automated
Look at other review sites there are plenty similar to this review”
“Ordered a hoover, misspelt email. Tried to amend, made over 10 calls continually told lie after lie. Said they would amend. Still not done. Can’t even contact the store as is automated. Have to actually write in to complain. Worst customer service I’ve ever encountered. Never again form Currys and PC World.
Used Twitter, Resolve complaints still no end in sight.”
“I ordered a fridge online (for local collection) for my elderly and vulnerable mother in law. All went through and got a confirmation of orderemail. Then 2 hours later I received another email with the only text being 'your order has been cancelled' no explanations! Very poor customer service, I would have expected a call in these circumstances.”
“CALLED UP TODAY I HAD 2 GAMES BUT NO ( PS4 PRO LIMITED EDITION THE LAST OF US PART 2 )
AND THEN WAS TOLD THEY HAVE NOT HAD PAYMENT FOR IT WHEN I SAID HOW COME THEY SENT THE GAMES OUT IF THEY HAVE NOT HAD PAYMENT
I GOT NO REPLY BACK SO I HAD TO REPEAT REPEAT REPEAT THEN I HAD WE WILL LOOK IN TO IT THATS IT
AND THEN HE SAID WOULD I LIKE TO BUY ANOTHER ONE AND WOULD REPORT THIS PROBLEM AND I might I MIGHT GET MY MONEY BACK FOR THIS ONE
IM NOT PAYING FOR ANOTHER ONE I PAID FOR THIS ONE MONEY WENT OUT OF MY BANK ON THE 11TH PAYPAL DISPUTE ON”
“They attempt to con you out of advertised discounts. I bought an item that I had to put a discount code in to apply it. However when you try and collect the item you are charged full price. I am yet to receive a satisfactory reply as to why this happens. They have form in being con artists so it wouldn't surprise me to find out this is an organised scam rather than an honest mistake. BEWARE!”
“Fast and efficient service, everything was in stock and prompt delivery to an address of my choice as they were Christmas presents so did not want them coming to my home.”
“Absolutely disgraceful service - not delivered within time slot, had to wait 4 days longer for delivery with absolutely no communication and then when they finally delivered they didn't bother to unpack the product (washing machine) - will never use again”
“It would take too long to list how much of a disaster customer service has been, both from Team KnowHow and Currys own representatives.
I ordered a television online 2 months ago, was told on multiple occasions it would be delivered on certain dates, all of which never came true. Having to pay for phone calls to the 1890 customer service number (The only phone number available is a pay to use one), I was told incorrect information on every contact.
Eventually, I gave up and asked for a refund, after missing out on a day of work and countless hours spent on hold on the phone, (being charged) and countless emails.
They couldn't even get that right.... I was told two days ago, five working days AFTER my refund request was made, that there was some 'service error made', on their end, which meant I have to wait yet another 7(?!) working days for my refund on a product I was promised and had paid for TWO MONTHS ago.”
