Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went into the Cambridge store to buy a Undercounter fridge and got very little help - In fact the information we were given was wrong.. Went on line and told the door fixing which the store said was included was not. The only way we could have the fitting was if we had it installed by Currys. Went home and bought from AO on line. This is not the first time we have walked out because of poor service and lack of product knowledge. How you stay in business is beyond me.”

Helpful Report

Posted 4 years ago

“Doesn’t even deserve 1 star!! Purchased a washing machine from currys Team valley Gateshead. start of the month and had it delivered and installed by the delivery men that curry’s use. They came out took out my old washing machine and installed my new one. All was fine and well I was happy to have a new working washer. They left my old washer in the kitchen which I asked as my landlord was going to come and collect the old one as it was his and he would then organise removal, the day after I noticed a cut in my Lino from where the delivery men who delivered it had obviously been shuffling it around the kitchen. Instead of lifting it I seen one of them pushing it around the floor by himself to move it. I stood and watched the whole process, People came to remove the old washer from the kitchen a couple of days later and that is when I became aware of the damage done to my Lino there was a huge slice under where the washing machine was, I got in contact with team know how they got someone from their team to come out, a manager “apparently”.. he came to my house clearly already knowing what he was going to say he seemed in a rush and uninterested. Looked at my Lino in the kitchen told me instantly it’s not been done off a washing machine and told me he would be rejecting it. I couldn’t get a word in edge ways he was rude and abrupt and just seemed like he wasn’t interested at all in anything I had to say talking over the top of me. I know it is because I’m a young girl and if I was a man it would of been a different story he made me feel like an idiot basically calling me a liar to my face, I felt intimidated in my own home! top and bottom of it there wasn’t damage there before they came out and when they had moved the washer and installed the new one there was damage. He was there 5 minutes and just left I wasn’t told what would happen next I wasn’t told anything at all. And I still have had no contact what so ever until I called myself to make a complaint. I will Never ever use this company again I’m now left to pay for new Lino in my kitchen through no fault of my own it’s so frustrating basically being told you are a liar and being left the foot the bill of someone else’s damage. Horrendous service!”

Helpful Report

Posted 4 years ago

“Went in to buy a washer and microwave multiple but after about 20/30 mins no service at all I went to Argos I spent my money there your company must not be treating your staff with respect upset yes”

Helpful Report

Posted 4 years ago

“I visited the Norwich branch of Curries / PC World to enquire about purchasing some monitors for a home office. I then explained what I wanted to use the monitors for, principally Microsoft office products. I made it clear that I had no intention to use this for gaming purposes. The sales assistant not only made everything so complicated by an over-use of technical language, he continued to tell me all about his gaming monitors and how good they were. I again made it clear that these were not for gaming purposes but he did not listen. I also asked him to speak in laymans terms, which he was not or chose not to do. I left the store confused and unsure on how to proceed. The customer service was poor, and I was not listed to.”

Helpful Report

Posted 4 years ago

“Excellent service from Curry’s. LG TV developed a fault with picture after 2 years. Phoned them about 2 year warranty. Set collected next day and returned fully repaired within 5 days. Brilliant, and pleasantly surprised given other reviews and forums! Many thanks”

Helpful Report

Posted 4 years ago

“Well delivery drivers did not unwrap the washer as promised, just dropped it off and left. So unwrapping it myself I found a huge crack on top, at that point phoned currys and was offered %20 money back. Was quite happy to accept that given that the washer goes under the kitchen side. Then continued to unwrap it and found the door hanging off and damaged too. Is this actually some sort of joke? Phoned back and told the delivery driver wont be able to come back today even tho he was within 10 minutes of leaving. Left with no way of doing washing now and with a derelict washer in my small kitchen. This is absolutely disgusting”

Helpful Report

Posted 4 years ago

“Horrendous service from Curry’s Wrexham. My 86 yr old mother has had 3 TVs from you everyone had to be returned as something wrong with everyone of them!! Left her without a tv for over a month. Asked for refund bern to Wrexham today lady duty manager who was very rude said no here’s your repaired tv for the 4th yes 4th time!!! My mother had been so upset it has caused her so much stress. I honestly have never had such rude bad mannered unhelpful staff”

Helpful Report

Posted 4 years ago

“Purchased item on line in December for collection at store - item not delivered - asked for refund - refused - very rude and aggressive store manager. Phoned 'Team Knowhow' who said they would arrange a refund - not received - phoned again - more promises - emailed CEO and eventually, 2 months later received a refund together with a £5 voucher (unuseable since I will never set foot in a Currys store again) and a £5 payment for inconvenience. Throughout these 2 months I received automated apologies but no money. Avoid this company at all costs.”

Helpful Report

Posted 4 years ago

“One of them killer clowns from install4all attacked my house and did £900 of damage putting the video on Facebook soon”

Helpful Report

Posted 4 years ago

“Weston-super-Mare store. Always a warm welcome. Friendly helpful staff and if you need advice they always have someone who’s an expert in that field. Recently purchased a double oven, dishwasher and had a demonstration with a Cake factory machine, very tasty indeed, plus happy with the service.”

Helpful Report

Posted 4 years ago

“Before purchasing a fridge freezer we specified we needed a small delivery van as we have a narrow access, after defrosting our old fridge freezer a few hours before delivery our driver called to say he was in a 750 ton truck! Not ideal 😭”

Helpful Report

Posted 4 years ago

“It took five weeks to get the item back from repairs. We had to visit the store every week to check ot it has been returned to the store as this information was unobtainable over the phone. After 5 weeks some physical repairs made, but the main fault, i.e.power fault not addressed at all. No quality control, no responsibility, useless customer service.”

Helpful Report

Posted 4 years ago

“1* is pushing it! Disaster from start to finish. Never delivered on anything they said, never price matched as they said. Cancelled order and they still delivered. Total bunch of balloons. Don’t bother dealing with these people. It will be a nightmare.”

Helpful Report

Posted 4 years ago

“DONT USE THEM !!!! Curry's completley messed the order up from start to finish. Firstly changing the delivery day without notification. Then no phone call before arrival as promised just turned up. Then was told a free un packing and free removal of packaging to be told no we don't do that. When I complained they change the story of how the service is delivered. So please avoid them if you can!”

Helpful Report

Posted 4 years ago

“Eliot hogson install4all nicking money”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID !!!!!Got to be the worst customer care services known. Just come off the phone, after being put on hold for 17 minutes, and after the 4th attempt at getting through, to confirm the cancellation of a mandate for a repair and service I took out on a recently purchased computer from them. After repeating my postcode 3 times,along with my name etc I was told nothing was showing up and was promptly passed over to yet another automated response.Not impressed.As I have been in lengthy e mail correspondence with them since purchasing plus the fact Ive already informed them via e mail of my decision I fail to understand why its neccessary to confirm verbally also ?????Left hand not knowing what the right is doing springs to mind.Another e mail blasted off but not holding much hope that a simple request is actioned so further time and expense to be wasted ?They need to get their act together.”

Helpful Report

Posted 4 years ago

“Will never buy from Currys again! I bought a Hotpoint fridge from Currys and took out a support agreement with them. I have paid this for almost 12 years now. The fridge door will no longer shut unless you lift the door to do so. (How many children will do this?) The engineer came and said it cannot be repaired as the plastic hinge is part of the main body of the fridge. So much for repair or replace! Have now been told, by Currys, it will not be replaced as the fridge still works, even though we have trouble shutting the door. The cause of this, apparently, is because we keep things like milk and jars in the fridge door!!”

Helpful Report

Posted 4 years ago

“Extremely bad service with delivery. It was next day delivery and still after 5 days I’m waiting. They keep saying tmrw and they don’t turn up. They don’t deserve even one star. Absolutely rubbish”

Helpful Report

Posted 4 years ago

“Avoid! Bought a TV that didn't last 7 months. The hassle with getting them to honour the repair insurance plan was horrendous. Then, after an agonising 2 weeks of waiting, it came back 'fixed'. After another 2 months, it went wrong again. TV was taken away for 'repair' and what followed was 3 weeks of agonising phone calls, never able to get through, calls never returned and the TV was deemed 'lost'. Utter chaos with people who constantly lied to us! Emails never returned. Complaints ignored. Live chat doesn't work! Finally had to buy a new TV with a £399 contribution from Currys and no apology!”

Helpful Report

Posted 4 years ago

“I bought a t v off curry’s in October 2019 it developed a fault remote locking up also switching it self off after a few hours on the phone e mails etc the tv was changed same model sharp 55inch low and behold same fault back to the grind no joyous won’t go into too much details but it supposed to be delivered including today 11 February 2020 the text they sent me was a person in Hampshire I live in Birmingham curry’s are ok if you donthave anything go wrong if you do your blood pressure will definitely go up”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,454 reviews