Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a intergrated dishwasher, the first fitter, left the machine on and then put my plinth back on, when l tried to open the door the front of the door flew off. After hours on the phone know how promising to call back and not doing so, eventually a week later another fitter arrived who was less competent than the first, l asked him to just leave it. I had to go back to the store 3 times to arrange for the dishwasher to be collected, another 6 calls to know how and several sets of fitters who arrived and left because a specialist team have to remove unwanted goods. Another visit to store and a wasted morning to be told they had no proof of collection so could not refund me. The only shining light in this sorry case was Poppy a weekend worker at the Harlow store, l learnt if you wanted anything done speak to her. I am still waiting for a voucher that was promised 3 weeks ago but l doubt will ever appear. Avoid anything that needs fitting by Currys, be warned inferior fitters”

Helpful Report

Posted 7 years ago

“Awful never use them again, staff lie, delivered a damaged cooker and would not refund until picked up, spent over three hours on phone to try and sort out, two trips to store and no joy waiting to see if promised delivery of replacement item is delivered tomorrow and they pick up badly dented cooker which they delivered. Avoid like the plague, pay a bit more upfront and get decent service. Note 5p a minute on landline, takeaways and costs add up, not a bargain just hassle and sheer torture.”

Helpful Report

Posted 7 years ago

“good products. rapid delivery”

Helpful Report

Posted 7 years ago

“I will never buy from Currys again and I will be telling others to stay away! After ordering a new oven which was in stock on a Wednesday and paying £29.99 for express next day delivery the oven didn't turn up. I rang them which took 1 hour to get through at 5p a minute to find they where going to deliver it Sunday between 7.00 and 11.00am. Sunday at 9.00am I received a phone call saying they didnt have this oven in stock at Manchester and would need to bring one from another warehouse and i wouldn't get it until the Wednesday. Wednesday I received another phone call saying I wouldn't get it now until Thursday. I received it Thursday, a week after I was meant to get it, what a good express delivery service Currys, ao.com next time I think!!!”

Helpful Report

Posted 7 years ago

“Bad service in Cwmbran store. Not very helpful. Bought an item they said they ring me when it comes in and only after 2 weeks of not hearing anything at all. I've called in to be told they haven't even got the item to deliver at any time.. but quick enough taking the money.”

Helpful Report

Posted 7 years ago

“Terrible experience. Placed an order to be delivered. Order did not turn up with no explanation or update as to when I could expect it. I have repeatedly tried to email and call yet received no response and not been able to get through to anyone (2 weeks and counting). Money has been taken out of my account and option for a refund has not bene given”

Helpful Report

Posted 7 years ago

“Ordered TV. Arrived two days after advised delivery date. TV worked for ten days then failed. Waited further ten days to speak to advisor. Kept on phone for over one hour. Two weeks later no acknowledgement of e mails and the contractual refund has not been confirmed. Will not use Currys again.”

Helpful Report

Posted 7 years ago

“I've only gave them two stars as previously my orders have been ok. My partner came into your store to order and Xbox one X bundle. He was told he would have to order it online as in store they have the Xbox but not the games and they couldn't give him the Xbox without them. The guy and the email said to pick up the next day, well we went the next day to be told the Xbox was there but the games still wasn't! This new guy then allowed him to take the Xbox without the games which we couldn't do the day before!?!? They then said come back in a couple of days and to check our emails for when the order arrives. As soon as we got home We got an email to say it had arrived and then one after to say thanks for collecting your order!?!? we then went back the next day as we didn't understand the email to then be told to wait for another email as it still hadn't arrived!! we received no email so we went back again today to be told my games are lost and may not get them now until after Christmas?!?! The hole point of the Xbox was for Christmas which now this present is ruined!!! Curry's you have really let us down!”

Helpful Report

Posted 7 years ago

“Ordered a product online but the product delivered was different from what was ordered. I e-mailed customer services and got the standard auto response - "someone will contact you asap". 4 days and 5 phone calls (from me to them) later and nothing. They won't answer the phone and don't respond on Facebook. Clearly a business that doesn't value repeat purchases and as such I shan't ever shop there again.”

Helpful Report

Posted 7 years ago

“I wouldnt even give it 1 star if i could black friday a load of rubbish paid for product took the money customer service rubbish an telling me my item not here till 18th so basically it seems they took everyones money first to buy the products. Shouldnt sell things online as a deal if you cant forfill it i should of just went to tesco or argos a real company that dont mess you about like this no wonder all reviews are poor If my item does not arrive on 18th i will personally go and help myself to a few i phones off your display and maybe break a few expensive items thankyou x”

Helpful Report

Posted 7 years ago

“The best service and customers care.”

Helpful Report

Posted 7 years ago

“My delivery never turned up and I can’t get any response from team knowhow at all...”

Helpful Report

Posted 7 years ago

“sorted the issues out fast”

Helpful Report

Posted 7 years ago

“I bourght a curve tv and it was good for the money i paid so i was really happy with the product”

Helpful Report

Posted 7 years ago

“I went to buy a TV 2 years ago. I had a budget of £900.My husband saw a curved TV at £1,499. We asked for 5 times payments but we were denied. They proposed us to do a deposit. And pay the rest for 2 years £69 a month. After 2 years I decided to stop the direct debits.I received a letter charging me £15 because of I did not pay the direct debit (I cancelled it ). I called to pay and found out that the TV did not belong to me as I was given a hiring contract.Therefore,besides the £1600 ish that I paid for my TV need to add £350 to keep my TV. WHO HIRE a TV?”

Helpful Report

Posted 7 years ago

“Order arrived, but not on lorry. Delivery people could offer no explanation or any clue as to what to do next. Was left on hold for over 90 minutes after this - to be told I would be rung back. Nobody rang back - awaited a return call the next day. No return call. Rang again to be told the delivery would have to be re-arranged. Could not be done at a convenient time - having taking time off to await first no show. Cancelled order - had to wait 120 mins to do so. Was told the money would appear in my account by Weds 12pm. Still no show. Need to order a purchase a washing machine, but cannot until I receive money. Still on hold of 30 minutes trying to talk to somebody about where the refund is. Used to be impressed by Curry's - this has been the worst shopping experience I have ever had.”

Helpful Report

Posted 7 years ago

“Was tempted by the low price on black friday only to be left with an order that is undelivered, paid for, no status, no reply from emails, tweets, facebook messages and numerous 15min plus calls to their non-existent customer service telephone line. I want to be given the chance to cancel and looks elsewhere but cannot, don't have that the option. My order has no information against it except "Item tracking not available". Before I placed my order I ordered click and collect only to told when I arrived that they are out of stock (then why allow me to reserve my item for collections?), so after that I was encouraged to order online because they have the item I want in stock ... what a bad mistake ... so much I need to share my experience so others can beware.”

Helpful Report

Posted 7 years ago

“I bought a fridge freezer to be delivered. My flat is on the third floor and the two delivery men were unpleasant towards me about that, huffing and puffing and giving me attitude about carrying it up the stairs. I waited for them while they phoned their office and refused to deliver it. I bought a second hand one the next day and carried it up with my boyfriend.”

Helpful Report

Posted 7 years ago

“Told me my dishwasher was not in warranty when it clearly was. Never rang back when they said they would. Sometimes hung up on when the call centre staff couldn't be bothered to talk to me. And very nearly had to take them to court to get my money back after 7 weeks of not being able to use my dishwasher. I will never shop with them again!”

Helpful Report

Posted 7 years ago

“Item was delivered on time and it was great how in could pick for it to be delivered on a Sunday afternoon”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,456 reviews