Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an LG washing machine. I've never heard anything so loud and destructive. Damaged fridge freezer next to it. Sold as a silent machine. I live in a six bedroom house. The whole place shaking and disrupted by this new purchase. Deeply disappointed.”

Helpful Report

Posted 8 years ago

“got a chest freezer and noticed that underneath the was water on the floor phoned currys as the freezer was only two months old they send a repair guy out an he condemed it saying they was not enough insulation underneath on moving the freezer the laminate flooring had swollen up after speaking to currys again they did not seem bothered about my floor and told me that the freezer had to be defrosted before they could change it. i said the them what am i supposed to do with the frozen food there reply was wrap it in paper it will be ok for 24hrs since when does icecream stay frozen for 24hrs rubbish will never shop there again so now have to replace the flooring aswell”

Helpful Report

Posted 8 years ago

“If only I could rate as - star... bought an expensive set of headphones £300, after having them replaced twice they failed gain. They were sent off for repairs which I was told would be one week. Two months later they were unable to locate my headphones when I went in to the store, Old Kent Road London I was told I would have to come back? It transpires there is no time limit were by your product has to be repaired of relaxed by... This seems unfair for the consumer and needs to be redressed.”

Helpful Report

Posted 8 years ago

“Ordered a Samsung add washing machine only for the delivery guys to bring it out there can without a box and for them to damage it bringing it in phoned up delivery service for to be told a new one would be out the next day. Once the guys brougt the knew washing machine I was told they couldn't touch the other one as it was leaking from the pipe at the back which the first lot of delivery guys damaged only to phone up to be told that I needed to get a umber myself and that I had to phone later that day to tell them that I had the problem sorted and they also damaged my kitchen floor. They eventually brought the 3rd washing machine on the Saturday and trying to speak to anybody regarding the faults with the delivery driver it's like talking to yourself don't think I will ever use currys delivery service again as its a rip of”

Helpful Report

Posted 8 years ago

“Went online on Monday 4th of August and ordered an American style fridge freezer. Delivery men arrived on Tuesday afternoon walking in with a tape measure and told me the item wouldn't fit didn't even take it off the van and left 2 minutes later. Went to local currys store to look at alternatives to be told by the sales person why didn't they take the doors off or even attempt delivery. So I rang customer services to be told the same thing they should have taken the doors off and delivered the item. I then found that delivery company are a third party company and paid by delivery so more deliveries more money. They didn't want to spend the time taking the doors of my fridge. I rang at 6.30pm to get my order re delivered on Wednesday the 3rd was told it would definitely be delivered and that they would take the doors off only to find when I get up this morning and checked on the website that I need to contact customer services. I rang them straight away to be told that the depo had cancelled my order which they shouldn't be able to do. So no fridge freezer was on order to be delivered at all let alone today. Have reordered my fridge freezer with another customer services rep that once again couldn't understand why they did take the doors off or even attempt delivery.I think that's what makes it even worse when you have the customer services team completely agreeing with you makes it even harder to understand why I don't have my fridge freezer in my house not sitting in a depo somewhere. I am not holding out hope that I will ever get this fridge freezer from currys will probably end up having to get it from ao or argos. If I don't that's 3 days waiting around for nothing. Can't belive how poor the customer services is. Will be ringing at 7.50pm tonight to check if my item is still on order don't have any faith on currys anymore and will never ever ever order anything from them ever again.”

Helpful Report

Posted 8 years ago

“I bought an iPad mini and declined the Knowhow Care Plan. I didn't sign the direct debit form, the person at Currys crossed it through infront of me. Knowhow, part of the Dixons Group, debited the credit card I had used to purchase the iPad without my permission and without notifying me beforehand. I phoned and they told me it would take 28 days to send a cancellation letter and refund the money. This is a blatant attempt to mislead and defraud.”

Helpful Report

Posted 8 years ago

“I ORDED WASHING MACHINE AND WAS TOLD 3/4 WEEKS AND THEN WAS TOLD 3/4 WEEKS AGIAN,WHY IS IT YOU CAN NOT DILIVER ON TIME,YAERS AGO I ORDED A FRIDGE AND YOU DID THE SAME,I THOUGHT AFTER YEARS YOU WOULD GET IT RIGHT BUT NO YOU STILL CAN NOT GET IT RIGHT.”

Helpful Report

Posted 8 years ago

“I went into currys at Aberystwyth To set up with all electrical goods Eg tv DVD aerial for a caravan for holiday and its a first in fifty years I have never walked out of a store totally Rude and unhelpful shame on you . Staff just chatting to each other .....”

Helpful Report

Posted 8 years ago

“easy to buy”

Helpful Report

Posted 8 years ago

“I was in the Alperton branch Curry's today because I had purchased a fridge fridge freezer previously which was malfunctioning....during my visit I had the pleasure in meeting Parvin, Terence and shiva who were extremely helpful....they were courteous and polite and went above and beyond to assist with my query....Many thanks again gentlemen!!!”

Helpful Report

Posted 8 years ago

“Customer care plan was so far below zero it's laughable. Please think on anyone who might want to purchase anything from currys. There are other more reliable options. I'll never use them again. Absolutely terrible”

Helpful Report

Posted 8 years ago

“Washing machine not working waited 3 days then engineer told me he'd been given wrong info from the people I phoned and couldn't fix for another 5 days. Absolutely shocking for a family of 6 and no way to wash our clother. The engineer didn't give a toss and neither did Knowhow when I rang to complain. Was told the while insides needs replacing. I asked for a new one. Can't do is what they all said. Wish I'd never bothered taking out this extra so called insurance. Never again !!!”

Helpful Report

Posted 8 years ago

“ordered an expensive Smeg gas hob, on line, that was delivered damaged and I mean damaged. OK these things happen. what happened next was diabolical. having spent over 3 hours on the phone over two week trying to get a replacement I finally gave up, cancelled my order and went else where, which I strongly recommend anyone else does. I was fobbed off, promised return calls, that never happened, and the final straw was the lies. I was even refused access to speak to a senior member of staff to deal with my complaint/issue. Never again will I order from Curries. I find out yesterday, that my uncle had a similar issue a couple of months ago, so not an isolated incident. Unless you can go in store touch it, examine it and take it away, don't bother. Life is to short”

Helpful Report

Posted 8 years ago

“Purchased a Logik soundbar and wifi subwoofer just over 12 months ago. Hadn't realised Logik is Currys own brand cheap crap, will never buy a Logik branded product again. SOudbar just our of warranty and has simply stopped working altogether. I am extremely disappointed and it has put me off using Currys in future.”

Helpful Report

Posted 8 years ago

“Purchased a freezer and booked a delivery date. However, nothing arrived. No response from Customer services. I even had a text saying the thing would be delivered on the due day but it wasn't. Then the next day the delivery arrived. The driver said he had no record of delivery the day before. This was on a day their website said no delivery was possible. Good job we were in. Customer services replied after the delivery to say that there was no problem. Looking at the reviews on here it seems we have been let off lightly.”

Helpful Report

Posted 8 years ago

“Pay & Collect is a total farce 4 days after order confirmation & I still don't know when I can collect !!@ yet you have taken payment . Contact numbers on eternal hold , even sales assistant in store couldn't reach you !!!”

Helpful Report

Posted 8 years ago

“The Curry's purchasing service was easy online, delivery was 1 day which was fantastic given I needed a new fridge. Until it came to the knowhow delivery / installation people - totally let Curry's down and now would never use again. Totally rude, very late, and certainly not qualified to be installing electrical equipment. The first sign of a problem with the electric socket where the integrated fridge was to go they bailed out saying it unless it was fixed socket for them to plug straight into they couldn't do it (if that was the case I wouldn't have paid for an installation, putting a plug in a socket I can do myself! Now paying an electrician to come and install my fridge. Also had to cut the electrical cord myself in order for them to take the old fridge away to be recycled - total waste of a day! Certainly wouldn't recommend knowhow (or knowclue) to anyone....”

Helpful Report

Posted 8 years ago

“TVs tried to claim through know how insurance been told so many different things.Told them am disabled and because the manager of the call centre didn't know how to help me. She said I was gettin confused,what a nice way to speak to a customer”

Helpful Report

Posted 8 years ago

“knowhow isn't worth paying out for they make it very difficult to claim off the policy after paying a policy for years i've been told that after dropping my samsung tablet in a paddling pool that they consider that as neglect not an accident...so clearly losing all my photos and videos wasn't enough now i'm not even covered by a policy i set up 5 years ago...and i cant even get a number to make a complaint unbelievable !!!!”

Helpful Report

Posted 8 years ago

“Samsung ue40j5100hdtv.screen not working at only 5months old.told to contact Samsung. They not interested either currys very poor and Samsung worse. Never use either again.still waiting to hear. Rubbish companies.”

Helpful Report

Posted 8 years ago

Currys is rated 2.0 based on 3,456 reviews