Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,455 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why won't you install tumble dryers, you will with washing machines... they still need levelling and plumbing attached and in our case connection to the internet...... You're out of date and irrelevant.”

Helpful Report

Posted 6 years ago

“very nice service and very good people !”

Helpful Report

Posted 6 years ago

“Laptop repair service kept my machine for a week, did the wrong work, then said they could not repair as they could not get spares. Expert repairer said work done was very poor and inept, did not need parts and repairs done in a couple of hours. Would urge no one use this service.”

Helpful Report

Posted 6 years ago

“Ordered a 4k Sony blu ray player, they couldn't deliver the item or give me an estimate on when they could get it to me and refused to give me a refund or allow me to change to another item in store onthe day. They said I could have a a gift voucher to come through the post. I order the item in store and Not online. Very little help from the gloucester store or with customer services. Will never buy from them again. Buyer beware!!!”

Helpful Report

Posted 6 years ago

“Excellent knowledge and services”

Helpful Report

Posted 6 years ago

“mis-advertising and not responding to complaints either face to face....online...and by recorded delivery.....ASA now involved”

Helpful Report

Posted 6 years ago

“bought my new laptop very quick and very informative staff also went on there web site and bought a fridge freezer tumble dryer and a cooker got some great discounts on these”

Helpful Report

Posted 6 years ago

“bought my new laptop quick and easy staff very informative so went on there website and bought fridge freezer cooker and tumble dryer got some great discounts on these”

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Posted 6 years ago

“Helpful staff”

Helpful Report

Posted 6 years ago

“Online purchase was easy. Delivery slot between 1215 and 1615 was given. They arrived on time. However, the 2 delivery men were so rude. The one (who did almost all the work) couldn’t speak English so ignored any questions I asked him. Getting the plug out from the back of the kitchen cupboards seemed difficult, then he said he could get the new plug in. Just grunted and shrugged. The other guy was outside in the van. Sorry - but I do think that that is part of their job. The cord was the same length as the old one, so there is no reason it not to reach - with a bit of ingenuity and effort. Said the only way was with an extension lead. I did express my concern at using an extension lead with such a powerful appliance. English guy said it was fine. They just wanted to get out. Very short and abrupt with me and everything seemed problematic. Poor service not really worth an extra £45.”

Helpful Report

Posted 6 years ago

“Quick and friendly help in finding the product I wanted.”

Helpful Report

Posted 6 years ago

“we purchased a dishwasher from the shop floor and unless we paid extra delivery was intended to be in a few weeks.On the day we travelled to the property (50 miles) as we had not moved in. We had a slot between 3 & 7 p.m. and waited until we received a call at nearly 7p.m. to say they could not make the delivery as they had run over time.I told them that i would not be available for the rest of the week but they still tried to deliver on the next day to no avail.I then had to arrange another date and was surprised that when Know How turned up they asked which appliance they had come to service!!! I asked Currys for a refund and was told I had to go back to the shop to get this- another trip! They agreed that they would give me more discount as the price had gone down and they would deliver at a time to suit.After a fortnight I tried to contact them only to be told they had damaged the machine badly and I could not have it.This a complete lack of customer service thank goodness for AO. com who restored my faith and showed how a business should be run.Currys wasted a lot of y time and money without so much as an apology.”

Helpful Report

Posted 6 years ago

“i ordered a display dishwasher from their store and arranged a delivery date which was several weeks ahead.On the delivery day I got a 4 hour slot (3-7p.m.) We had not moved into our home so had to travel and waited until nearly 7p.m. when we received a call to say they could not make it that day.I said I would not be able to be at the house that week”

Helpful Report

Posted 6 years ago

“Ordering through their website is very good and very easy, but there is no point in paying £20 for a delivery slot that is NEVER met. We order items through Currys for rental properties spending about £400+ per month on appliances, I have NEVER had trouble like this before with deliveries, they just either dont show up at all or show up whenever they like. A washing machine was supposed to be delivered on the 3rd of Feb its now the 19th and they have cancelled the order without dscussing with us at all.”

Helpful Report

Posted 6 years ago

“Absolutely horrific time. Ordered a lap top it was set for 3 to 5 days instead of for next day delivery. Phoned up and was instantly upgraded and promised for the next day. Waited in all day yesterday, did not arrived. Phoned up and then rebooked paying £5 to arrive today Saturday. I am now being told will not arrive till Monday. Have lost a lot's of time and money waiting for computer to arrive. Not to mentioned cancelling my plans to wait in for computer. I have paid someone to to set up my computer this weekend so I can start a job Monday using it, this is now not possible. I will not be able to use this lap top (for editing on Monday) So will have to hire one. I will be going to the small claims court in an attempt to get my money back.”

Helpful Report

Posted 6 years ago

“BE AWARE. I posted a negative review on currys pc worlds facebook page and they deleted it and blocked me from posting or commenting on them. leased a computer for two years and after 13 months has stopped working and they refuse to repair it and expect me to keep paying the monthly payments. They led us to believe it was all covered and said nothing about needing extra cover after a year. Not recommended to buy from them.”

Helpful Report

Posted 6 years ago

“Ordered a washing machine and paid for fitting. The fitters did not leave me a manual for how to operate it. The fitters also did not show me where the info was to register the machine for its warranty. The pictures on websites say it is on the outer front top of the machine. But it is not there and I spent an expensive 'phone call and a lot of wasted time getting the information- I was using the washing machine and the label is inside the door!!!”

Helpful Report

Posted 6 years ago

“Promised 1 day delivery of a washing machine. Promised to deliver it 6 days laters. Failed delivery when I had to take a day off of work. After 30 minutes on hold, they could only arrange a further 5 day wait. When asked to deliver after 5 o’clock I got told no. Absolutely disgusted with how they treat customers. Will not be using them again for even the simplest of appliances.”

Helpful Report

Posted 6 years ago

“Terrible company, as are their other ones, PC World. Uninformed know nothing staff operating along much the same lines as Argos. See my Argos review about buying up manufacturers old model stock. Do all your homework first before venturing into a Currys or PC World store.”

Helpful Report

Posted 6 years ago

“I would avoid Currys at all costs my television developed a fault spooky a few days after the 30 days it went for repair, spooky could not be repaired said we had caused the damage. would avoid Currys at all costs”

Helpful Report

Posted 6 years ago

Currys is rated 2.0 based on 3,455 reviews