Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

“I ordered a washing machine from Currys. The order date was last week Sunday. However, on Saturday evening I received a text to say that the date has changed to the next day(monday). I wasn't asked whether this date would be convient or the reason for the cancellation. I took the day of work on Monday and was later called by the Depo ( who according to Currys cannot be contacted via telephone by paying customers) and informed that the delivery could not take place as their van was to big to get to my property. To cut a long story short. This occurred another 2 times, the only difference was that I wasnt informed and just left waiting at home until i contacted them, and given various different reasons for not delivering goods. In toal there were 4 FAILED DELIVERIES and i was fobbed off like i was the problem. The customer service was poor, there was lack of understanding about the reasons for my frustrations...having to take 3days of work (loss of earnings), staying in my home for 3days out of the week and consistently having to call Currys to get an update. Up till now I haven't received my washing machine and have had to cancel the order and go else where. I would not recommend anyone to use Currys delivery service, even if the item is on sale as you may be waiting for an item that is never delivered. Currys if you dont fix this problem, as it appears from previous reviews that this is not an isolated case, you will be loosing a lot of money to other stores who can efficently snd professionally deliver goods.”

Helpful Report

Posted 5 years ago

“Manager at Cabot's Circus in Bristol very discourteous. Apparently unaware of company policy or told direct lies. Very unhappy experience. Spoke to Curry's PC World head office about my experience in store who were very apologetic and fair. Would happily deal with this company again but never at the Cabot's Circus location.”

Helpful Report

Posted 5 years ago

“I have just purchased a fridge freezer online due to be delivered today. Took a days leave and was told deliver my was planned between 2pm and 6pm. at 19:30 I rang the help line and was told that the driver should have contacted me so they sent him a text. At 19:55 the driver told me that he had run out of hrs and basically I have to arrange a new delivery date and in the mean time I had ditched my fridge freezer this afternoon due to the planned delivery and now have to chuck £150 worth of food. No promised redelivery till the item goes back to depot and no idea when the fridge freezer is being redelivered as the help line closes at 8pm!!! Will never buy from Currys again and advise anyone else to seriously look elsewhere!”

Helpful Report

Posted 5 years ago

“bought a spotting scope online bought a spotting scope online, tripod was faulty right out of the box, spend 10 minutes awaiting the phone being answered, spoke to a guy giving him all the details, he then said he couldnt help and i needed to speak to the "online team " i then waited listening to music for another 20 mins before i finally hung up rang next day and was told id have to return it (and it was to go back to manufacturer) i said this wasnt acceptable and could i go into shop to have the amount credited back to me to which the agent said yes , LIAR, it still has to be returned to the dammed manufacturer....Curries ! i didnt buy from the manufacturer i bought from you, i now have no scope , no refund and you have my payment and im waiting here at your beck and call to find out if i will ever see a replacement ! your trying to be a middle man like amazon but your no good at it, you certainly dont have the customer service, are staffed online by out and out liars who want to get you off the phone if your complaining WORST CUSTOMER SERVICE in the uk”

Helpful Report

Posted 5 years ago

“Trying to chase an order is horrendous, there are no store numbers that get you to someone who can help. The automated system doesn't let you put In number starting with 19 and the online tracking is useless.”

Helpful Report

Posted 5 years ago

“A few months back I made an order of around a dozen nest products that all needed to be installed by Team KnowHow. I don't want to go too deep into the details but here are a couple of points. After arranging for the installers to bring the equipment to my home to be installed after the payment I received a phone call to say I would have to wait 3-6 months if I wanted them to bring the equipment to me which they didn't tell me at the time. I had to purchase them elsewhere and this meant that KnowHow refunded £400 to me which was how they first lost money. After I ended up installing these parts myself, which I wish I hadn't as it cost me a lot of time to learn about, I realised I would definitely need help to install the 2 thermostats which KnowHow gave me some discount to do for me. At this stage, we made the first arrangement for a technician to visit to install the 2 thermostats and when he arrived he said it was a 2 man job and he couldn't do it so he left. After this failure, I was very upset and I called up and a member of staff gave me his word that he would send 2 technicians to complete the job this week. Incredibly one man turned up this week on his own and told me it was a 2 man job and he couldn't do it so he left. This means that KnowHow lost even more money paying for the technicians time when they could have just sent 2 at once. I have so far taken 2 days off work for these 2 displays of incompetence and now I will have to take a third day off work if we can finally arrange for 2 people to come to install the 2 thermostats. I can barely afford to do this. This is still an ongoing situation where I am having to chase KnowHow myself rather than them reaching out to me in order to try and arrange a definite date where 2 technicians can come to complete this job. If it is common knowledge that it requires 2 technicians then why have they twice sent one person on their own? I suspect KnowHow has already lost around £1000 with this ongoing situation and it is not how a company can make money.”

Helpful Report

Posted 5 years ago

“My wife works here, no break after 6 hours of work.... totally and utterly illegal”

Helpful Report

Posted 5 years ago

“I have had a terrible experience ordering from Currys PC a world, my order was lost and no one in customer service know what to do or was willing of knew how to help me. In future avoiding purchasing from them at any cost.”

Helpful Report

Posted 5 years ago

“Waited in all day for next day delivery and items not delivered. Won't be using again...buy beware false advertising!!”

Helpful Report

Posted 5 years ago

“If 0 stars was an option that would be my rating. To all reading this, NEVER buy a care plan from Currys for any product you buy. The service provided by Team Knowhow is appalling. Delivery time slots are not kept. This is particularly annoying when the time slot is 7am-11am. The driver lied and made out he wasn't aware my delivery was to be made by 11am when he called me at 10:47am. No reasons are given for the delay and the delivery team does not call you back when they say they will. Their website and live tracking are not updated and have incorrect information. The state my TV was delivered back to me was unacceptable as they had put shrink wrap around the edges of the TV screen then put the clear plastic border over the shrink wrap. There is no way for me to take the border off and get the shrink wrap out. (See picture). I was informed to just trim it and leave the excess shrink wrap in the TV. I refused to do so as my TV never came with this excess material lodged in it when bought or when sent for repair. Making a complaint with their customer service department will get you nowhere and a call back (which is the very least they can do) is not guaranteed. They don't care about their customers or providing a good service and they certainly won't do everything they can to put right their mistakes. The only way this company will learn anything and improve is when they see their profits fall. It's your money so make sure you spend it with a company you know you will get a good service from.”

Helpful Report

Posted 5 years ago

“Have insurance with you for 3 laptops and now I've put 2 off them in for repair in the last 6 months and u refuse to repair stating misuse, how can u misuse a charging port its ware and tare!!!! BE WARE DO NOT TAKE INSURANCE WITH THIS RIP OFF COMPANY!!!”

Helpful Report

Posted 5 years ago

“I wish I could give 0 or - stars I brought a Tv from Currys and took out their care plan from KnowHow, the care plan was the worst mistake ever. I have now been with out a TV for 8 weeks and still no TV. I have been paying the care plan for over 2 years now , my tv stoped working so I called KnowHow , they came picked up my tv and replaced it as my tv was unfixable , when It arrived it had no box, no remote or stand so I was unable to use it. I then called and asked for a stand , I have received 6 stands at different times but none that fit the tv. I returned the tv to Currys after 7 weeks as I was fed up with the broken promises from KnowHow, I have been promised a voucher so I can collect a tv myself but still no voucher , it’s been 8 weeks now and they don’t seem to be bothered. In my contract it say I will receive a working tv within 7 days so KnowHow have broken the terms of the contract. I have made complaint after complaint but nothing. I don’t understand how Currys can recommend KnowHow when they are so bad, they have 87% bad reviews, and they are giving Currys a really bad name. If I had know this before hand I would never have used them. Stay away!!!!”

Helpful Report

Posted 5 years ago

“I wish I could give 0 or - stars I brought a Tv from Currys and took out their care plan from KnowHow, the care plan was the worst mistake ever. I have now been with out a TV for 8 weeks and still no TV. I have been paying the care plan for over 2 years now , my tv stoped working so I called KnowHow , they came picked up my tv and replaced it as my tv was unfixable , when It arrived it had no box, no remote or stand so I was unable to use it. I then called and asked for a stand , I have received 6 stands at different times but none that fit the tv. I returned the tv to Currys after 7 weeks as I was fed up with the broken promises from KnowHow, I have been promised a voucher so I can collect a tv myself but still no voucher , it’s been 8 weeks now and they don’t seem to be bothered. In my contract it say I will receive a working tv within 7 days so KnowHow have broken the terms of the contract. I have made complaint after complaint but nothing. I don’t understand how Currys can recommend KnowHow when they are so bad, they have 87% bad reviews, and they are giving Currys a really bad name. If I had know this before hand I would never have used them. Stay away!!!!”

Helpful Report

Posted 5 years ago

“I wish I could give 0 or - stars Stay away!!!! I brought a Tv from Currys and took out their care plan from KnowHow, the care plan was the worst mistake ever. I have now been with out a TV for 8 weeks and still no TV. I have been paying the care plan for over 2 years now , my tv stoped working so I called KnowHow , they came picked up my tv and replaced it as my tv was unfixable , when It arrived it had no box, no remote or stand so I was unable to use it. I then called and asked for a stand , I have received 6 stands at different times but none that fit the tv. I returned the tv to Currys after 7 weeks as I was fed up with the broken promises from KnowHow, I have been promised a voucher so I can collect a tv myself but still no voucher , it’s been 8 weeks now and they don’t seem to be bothered. In my contract it say I will receive a working tv within 7 days so KnowHow have broken the terms of the contract. I have made complaint after complaint but nothing. I don’t understand how Currys can recommend KnowHow when they are so bad, they have 87% bad reviews, and they are giving Currys a really bad name. If I had know this before hand I would never have used them. Stay away!!!!!”

Helpful Report

Posted 5 years ago

“As Currys still recommend using KnowHow I shall share my experience. Knowhow were a great company, been with them for years and had no issues but something seems to have changed. The service is terrible now. Poor customer service, long delivery dates without explanation that are continually put back further. When they finally settle on a date, you wait in all day and the delivery doesn't arrive. They don't care if you take time off from work, not their problem or "out of my control, its another department" as I keep being told. Asking for supervisors, or trying to escalate to a complaint is useless as they give you promises of resolution and timescales they then retract them when you next call. If you want a service as promised in your plan then I advise you look for an alternative company as KnowHow seem unable to honour their promises.”

Helpful Report

Posted 5 years ago

“Team know how clearly don't know how appalling customer service waited in for a washing machine on Thursday given a delivery time between 4.30 and 8.30 however it never turned up then received text to say it would be delivered on Saturday when I finally got through to them I was told the drivers time was up for the day and they had to return to the depot I phoned again the following morning to try and get a delivery time and complained about the late delivery and was told the machine was probably broken then there were no notes on the system to say why it hadn't been delivered will never use Currys again .”

Helpful Report

Posted 5 years ago

“Basingstoke Currys turned away an 88 year old lady who tried to return a faulty printer cartridge. They said they needed a receipt before they could do anything. I've ascertained that she used her bank card and have advised her accordingly. They should have done this, not sent her away, when she can hardly walk and had to make a special trip. They have behaved like rogue traders!”

Helpful Report

Posted 5 years ago

“Be careful everyone, after a bad experience of pressure selling warranties i didn't go to curry's for many years. Recently i thought I would try again, they added £80 cables to my order without asking me. Luckily I noticed on the till screen and told them to take them off!!! When i got home i checked it out and i didnt even need them for my new tv. They will do almost anything to rip people off. I have made various complaints and they just say they will conduct some training, i will never use curry's again. Terrible company.”

Helpful Report

Posted 5 years ago

“I would like to say I am very pleased and extremely happy the way 79 oliver help use and showed use how the purchase worked. he was very pleasant and well mannered person. nothing was any trouble will be 100% shopping again soon and I hope I get served by the lovely oliver (79)”

Helpful Report

Posted 5 years ago

“Disgusting customer service, extremely unhelpful and clearly don't care whatsoever about their customers”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Currys Reviews