Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,444 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,444 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abomination”

Helpful Report

Posted 3 years ago

“Awful awful awful!!!! I’ve waited in all day today for a washing machine. The driver called left a voicemail to say they’d arrive within 10 minutes. No one has arrived. We don’t have a washing machine now and they’re staying the driver can’t come back to install it. We had to pay did delivery too!! Plus extra charges for installation and recycling.”

Helpful Report

Posted 3 years ago

“This review is about delivery service provided by Currys PC World. I had already two delivery attempts and still have no fridge in my kitchen. The first attempt took place on the 4th of May. The people who came with the fridge said that the door is too narrow and I have to pay for removing the fridge door to fit it through the door. Fair enough if you measure the space from the door handle to the frame, indeed it is not wide enough, however, a builder who was here during the delivery came up with an idea of removing the door, and then space is 72.5cm long, well enough to fit the fridge which is 66.9 cm deep. By the way, it is surprising that they did not have that idea themselves, you would think they should have some experience with this kind of situation. Anyway, I called your customer service and explained everything. It was just 5 minutes after the delivery van left, but I have been told they are already too for to return. I asked about rebooking. The second delivery attempt took place today morning. Guys who turned up here clearly knew something about the previous attempt. You could see they are here not to do the job but to try to avoid it, they said that the door space is too narrow even before coming to the garden, looking at the door and measuring the space. They said that the door is too narrow and they did not want to listen to me saying that I removed the door and now space is bigger. Finally, I managed to convince them to look at the door but they did not even know what are dimensions of the fridge! They kept arguing with me that the fridge is 76cm while it is 67cm, 66.9 cm to be precise. I just wasted my time again. Waiting for the delivery and this time also removing the door from the frame, but the delivery team did not come here to help but to argue and prove that I am wrong. Why they are so rude and unhelpful? Why they treat customers as enemies? This is unacceptable. I am a regular customer. I bought from them already two expensive TVs and this, also an expensive fridge. Everything was fine until I needed a delivery. The delivery service turned out to be a nightmare.”

Helpful Report

Posted 3 years ago

“This company is a disgrace. Do not give this company your bank details.Never buy anything from them, online or in store. They have no customer service worthy of that title. They tell lies to you to avoid any refunds.”

Helpful Report

Posted 3 years ago

“Ordered a Samsung American fridge freezer. They arrived with it today and said they couldn’t bring it into the house because it needed a 4 man team which the delivery company didn’t provide. (So why did they sell it to me and let me pay money for installation?) There were also some steps which they said they were not prepared to deal with. I had explained the layout of the property in the shop, even making a sketch. They said they could leave it at the door or I could find 2 people to help them ! Neither man was wearing a face mask. What sort of a company is this? I am now awaiting a refund and I shall go to John Lewis where I should have gone in the first place.”

Helpful Report

Posted 3 years ago

“Curry’s is absolute rip off for the customers. Paid £40 to install Samsung Fride/freezer which includes taking all the packaging away but the delivery guys cleverly left all the packaging and rubbish in my front garden in a windy and rainy weather and it was flying all around. They were in hurry and unwilling to help with any questions about the new product. Customer service was unwilling to compensate saying the installation is complete which is a joke really. I have been customer for years but never now”

Helpful Report

Posted 3 years ago

“I've order ps4 which wasn't working from a start. The return was a nightmare. Incompetent stuff. It has been 2 months and I'm still waiting for the refund. I had multiple calls with the company. I'll never buy from this company ever again. And I'll make sure I'll tell all my friends.”

Helpful Report

Posted 3 years ago

“I tried to do an on-line return of a Samsung tablet, (you get 28 days). I got an email saying it was too late, you only get 21 days! Customer help person said it was definitely 28 days and that I should take it into a Currys shop and that they are too lazy to process returns if they can avoid it. I took it into Norwich Currys and 5 minutes got a refund!”

Helpful Report

Posted 3 years ago

“Purchased cover for £2.99pm for a dishwasher. Have been paying it for the last 2 years and had 3 know how operatives come out as my dishwasher tablet never ever drops and only ever dissolves up to a quarter of the tablet on any cycle that I use. 1st time they changed the dispenser but it still did the same thing. 2nd time they suggested I use liquid tabs instead of powder. Why should I have to use a certain tablet for my dishwasher to maybe work properly?? 3rd time the guy said the dispenser does open but the tablet just never drops down, so I should maybe just put the tablet in the bottom of the dishwasher. Again why should I have to put the tablet somewhere it is not suppose to go for it to work properly. Even then it doesn’t dissolve fully. I have stated that you have now not been able to repair it to how it should work so I require to get a replacement. I don’t wish to get the same one/brand as obviously it does not do the job. I have paid cover every month for 2 years yet you fail to fix or replace my product. Therefor you have miss sold me this cover as you do not do as the policy says. When are you going to sort this out, i will not be taking your cover out on any products in the future and will not be recommending it either.”

Helpful Report

Posted 3 years ago

“A letter I've just sent recorded delivery to Currys... Dear Currys I am writing to you today to express my total disbelief at your service. I bought a dishwasher from you 2 months ago, and I reported it faulty 2 hours after your guys installed it. Since then it has been an absolute horrific experience which I have detailed below. I must warn you now that this is my final attempt to give you an opportunity to remedy this situation before I involve a solicitor. I have totalled my time on the phone to you and Samsung, and this is now over 12 hours spent either talking or on hold! 6/3/21 I purchased a Samsung dishwasher online from Currys. 8/3/21 The dishwasher was installed by Currys, They checked that it came on and filled with water, then were happy to leave it at that. An hour later I tried to put it on a full cycle, It did not work, it just filled with water and stayed like that no matter which cycle I selected. I called Currys, and no matter which option I selected it was either referring me back to website or direct to Samsung. So I got through to Samsung and reported that my brand new unit didn't work, they trouble shooted over phone and agreed that it needed an engineer, I explained that It was an hour old and i didn't want a repair, I wanted it replacing. They then managed to connect me internally to someone at Currys who said they would get back to me within 24 hours to arrange a swap. 11/3/21 No one had contacted me after 24 hours so I went onto Currys website and their live chat because you cannot talk to someone in person on their phone. They had no record of my issue and explained that I would need to call their helpline... I did this and got back through to Samsung. Samsung explained that they would need to send someone out to verify the fault before issuing a returns authorisation, they would get back to me with a date. 12/3/21 I sent an email to Samsung explaining my dissatisfaction at buying a new unit and not having any recourse at all, I received a generic response saying a case was open and they are dealing with it. 14/3/21 Contacted Currys/Samsung again explaining that they were breaching their obligations under the consumer rights act 2015, this fell on deaf ears, there is nothing they can do until an engineer had been sent out, but if I felt that my rights were being breached then I should go back to Currys (who's helpline just puts you back through to Samsung) They transferred me internally and the guy from Currys was shocked that this was happening, he explained that he would personally deal with it and get back to me within 20 minutes with arrangements to swap the Dishwasher. They did not call me back! 16/3/21 Called Currys/Samsung again explaining how unhappy I was with their service, they said I should go back to Currys to get a refund, when I explained that I couldn't without a returns authorisation from them, she said 'yes, I know' without a hint of understanding the Irony. 17/3/21 Samsung called and explained that an engineer would be in touch I explained I didn't want a repair though, I didn't buy a second hand unit, it was new, she said they would be able to swap it providing the engineer found a fault, and then went on to tell me that if they didn't, then there would be a charge of £170 ish fee. By this time I just felt beaten down and agreed to anything. 20/03/21 Engineer called me to say they would be repairing my unit, I said that I didn't want a repair, the dishwasher was faulty on day1. They said I would have to take this up with Samsung. I did this but got nowhere, by now I just wanted someone to help, and I wasn't bothered what happened, I just wanted a working Dishwasher. 23/03/21 Engineers called (Hubys of Hull) to cancel and explained they would get back to me, but it would be a few weeks before they could fit me in and would get back to me with a date. 25/03/21 I had taken a couple of days to calm down as this was obviously getting me down. I called Currys/Samsung again and explained how unhappy I was at buying a new Dishwasher that didn't work and it now being nearly 3 weeks, and still nothing is being done. I got the familiar generic response. 3/4/21 Huby's got back to me to explain that someone would be with me in 2 weeks..... I'd given up and was close to just throwing the Dishwasher out so just agreed. 15/4/21 Engineer attended, 30 seconds in he said, 'yeah, your motor doesn't work, they should have just swapped this' he explained that his report would go through to Samsung, and if I called them tomorrow they would have this info and would be able to arrange a replacement 16/4/21 Called Samsung, we can see that he attended, but don't have any information from the engineer. They said they would chase 19/4/21 Called Samsung again, same response as above. 22/4/21 We are now a week after the engineer came and still nothing, no response from Samsung, and Currys won't deal with me without a returns note from Samsung even though I bought it from them. This is now close to 2 Months from purchase and has been faulty since day 1. 25/4/21 Emailed Samsung to see if they had got a response from their engineer yet, received a response that someone would be in touch. No one got in touch! 28/4/21 Called Currys and actually got through to someone in the UK (I think) I explained the situation, they were sympathetic and couldn’t understand how this could happen, it should have been swapped out on day 1. She put me on hold while she spoke to Samsung, Samsung told her they had no report, and then proceeded to ask me what day the engineer attended (I’m gobsmacked at the incompetence at this stage). After 40 minutes on hold Currys transferred me to Samsung (without warning) Samsung spoke a few words which I didn’t comprehend, then the line went dead! I called Currys back up and got through to someone different, I asked if I could speak to the previous team member to save having to explain everything again, the operator said she would send an email requesting she call me back. 28/4/21 20 minutes after the Currys call above, I received an email from Samsung saying that they are organising an engineer to come out and look at my dishwasher. Are you actually kidding me???? Back to square one….. Consumer rights act 2015 regards to white goods, I should be offered a replacement or refund within 30 days if faulty, I reported this issue after 2 hours, we are now 2 months down the line and I’ve had enough. Ps, Currys did not return the call as mentioned above.”

Helpful Report

Posted 3 years ago

“Refund policy not st all satisfactory. Especially as wrong product delivered”

Helpful Report

Posted 3 years ago

“Our fridge broke less than a year old, two weeks to get a repair for 30th March. Fridge not repairable, so still under warranty to get new one. Chased every week and it is now 29th April and still no fridge. Now been told that the fridge is no longer made and they wont replace. Have put in a complaint and will be taking them to the small claims court. Customer Service is terrible, no call backs, no information will not be buying anything from them ever again.”

Helpful Report

Posted 3 years ago

“I had a gas hob delivered,I had to go to the doctors so my son sat in the lounge as they fitted the hob. One of the KnowHow guys opened the fridge, baring in mind we are going through a pandemic, and said ‘ooh tasty steak!!!’ Unbelievably shocking, as is their non-existence customer service!!!I lodged a complaint nearly 3 weeks ago and have heard nothing!! I will never shop at Curry’s again and will be spreading the word!!”

Helpful Report

Posted 3 years ago

“Delivery men damaged my kitchen cushion floor,all evidence provided. I’m told by Currys that all my statements are incorrect and damage was already done. You pay for a service and allow them into your home,expecting that it will be left in the condition it was. Currys denied all claims and branded me a liar. Very unprofessional and downright disgusting service.”

Helpful Report

Posted 3 years ago

“The in-store team are great. However, that's as far as it goes. I have NEVER had a good experience of dealing with the company's over the phone "customer service". I have twice been deliberately misgendered and abused by them for my trans identity and hung up on by both management and agents simply for my not accepting their faulty deliveries and severe lack of customer service. There's a lot more to of all that, of course. And that was just last year's experiences. Fast forward to today, their website is broken and will neither recognise my login details (despite having reset my password as a precaution), nor allow me to progress on the checkout page. Tried calling them... complete waste of time. Have tried emailing... yet another waste of time. And, just for kicks, I have also tried messaging them on their twitter... guess what? Yet another waste of my precious time! I have now taken my custom elsewhere. And I would strongly recommend everyone else does, as well. Curry's truly are a complete and utter shambles of a company.”

Helpful Report

Posted 3 years ago

“I needed a credit repair, initially i worked with Credit karma I had disputed cases and some was resolved but I kept getting these notifications that my score changed. Logged in and again saw false accounts I am being penalized with that I have no knowledge of. Then i came across this Credit repair specialist I contacted him, he calls himself the REPAIR WIZARD then he requested i made a down payment although i was reluctant at first but my instinct led me to make the down payment. He assured me a massive job with no traces. In 7 business days he boosted my credit score to 790 and deleted all negative collections on my report. He also assisted me in getting a credit card with $10000 limit. Man knows his job and is really a REPAIR WIZARD you should contact him if you have similar issues at ( REPAIRWIZARD4 @ DR . COM )”

Helpful Report

Posted 3 years ago

“Waste of time trying to reach anyone, if you do manage to get through the department they transfer you to will likely not bother picking up the phone or it will mysteriously cut off when they are required to do anything.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Had TV 15 months broke down was told by someone in SOUTH AFRICA yes could be repaired cost of £95 plus repair costs. If manufacture fault £95 would be refunded I and all other customers expect a TV to last longer than 15 months. Will not be buying anything from CurrysPC world AGAIN. This is a very shortened version of my experience with customer service. S. Jarvis”

Helpful Report

Posted 3 years ago

“The website is appalling. Everything is in stock until you want to buy it and then it isn’t in your location.... but there is no way to find out where it is in stock... the livechat people have no access to stock or location. Genuinely the worst website for online shopping... you’re meant to be a tech sales place and have zero proficiency in online selling!”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,444 reviews