Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

Tell us how Currys made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered hp 301 ink cartridges. Arrived ok, but wrong product (304)arrived. Could have been my fault clicking on wrong number when listed. I am now on day 4 and numerous unanswered or unintelligible reception on the phone attempting to return and obtain refund. My first experience with Currys online and my last. As a loyal Amazon customer I now know why, seamless service and returns if required. Re covid19 lockdown and store closed, I have now given up and as 71year old retiree, it looks like I will have to take the £25 hit if I cannot return product. If I was CEO of Currys and phoned in this phone service, I would either make drastic changes or resign.”

Helpful Report

Posted 4 years ago

“Bought a Google home nest a month ago online decided it was not what I required so I tried to return it, as per customer guidelines. Waited on the phone for hours and no reply then decided to email them. They sent me an email saying they would reply in 24 hours then closedown the email address. I certainly will never use this bunch of con artists again.”

Helpful Report

Posted 4 years ago

“delivery drivers appear to be adopting a 'chuck it in' approach and run. On hearing a crack when getting a washing machine through a set of french doors , promply left faster than a 100 m runner before could check throughly for damage. If you can't treat peoples property with respect then you shouldnt be in the business. wont use them again”

Helpful Report

Posted 4 years ago

“Would leave 0 if i could bought a £700 fridge freezer 5 weeks ago they delivered it smashed to bits i have emailed them 5 times, waited for over 10hrs on the phone been cut off 4 times. Rang sales got through in under 2 mins finally got a date to collect. Struggled to repack it and get it outside for collection, no one turned up. Its now sst in the garage and my family is forced to lift out of a coolbox. I am emailing all senior managers and the CEO tomorrow.”

Helpful Report

Posted 4 years ago

“Same as everyone else. Bought a TV, wrong one delivered. Contacted Curry’s, answered after 2 hours, agent said they couldn’t help, put me on hold again. Spent another hour waiting, finally spoke to someone who took all the details and then nearly at the end of the conversation put me on hold again, still waiting. 4 hours in total now. Disgraceful!!!”

Helpful Report

Posted 4 years ago

“The worst experience with online shopping ever. I ordered microvave on offer and received completely different one. For three days trying contact customer service and nobody can help, one lady even start shouting on me because she was from different departament and she work from home. Sorry but it is not my problem I am key worker and I don’t have that opportunity to stay at cosy home and she still working doesn’t matter where from. Anyway I still didn’t received any bigger help from customer service. Now they offered me refund and I can buy once again my microwave but problem is the offer is finished and price is different !! This is disgusting!! I will never again buy anything from CurrysPCW! It’s deserve for zero star!”

Helpful Report

Posted 4 years ago

“The worse customerservice you are ever likely to come across, All of their competitors should be very happy as I can't see how anybody would consider using Currys even if they were giving 50% discounts and vouchers to the Caribbean. I grew a beard in the time it took them to take my call and then watched all of my hair fall out as I was on hold... 3 Hours in total to be told we can't resolve your issue, perhaps you should talk to your bank. This was regarding an order that was cancelled in error by their call centre rep and they then told me my £400 refund had been declined??? How can you take money and then decline to refund it you thieves... Still tryi g to get any response after 10 days. NEVER EVER USE CURRYS!!!”

Helpful Report

Posted 4 years ago

“My parents are both elderly and not in the best of health and currently self isolating. They moved just before the lockdown and bought all of their kitchen appliances and TV from Currys. The TV has never worked properly. It switches on whenever it likes and goes to full volume. After my dad spending 2 hours on hold to get through to customer services he was advised to reset and basically fobbed off. It still doesn't work and they have now been told that it will be collected in 7-10 days and they will then need to wait up to 2 weeks for a refund. The customer service is appalling”

Helpful Report

Posted 4 years ago

“Same experience as other reviewers: Bought a faulty laptop on line from Curry’s, spent several hours in phone queues only to be cut off, chat say that “it’s not showing up in the system” even though the DPD tracker confirmed that it had been delivered to Curry’s three days ago. Email bounced back. Nightmare experience, not resolved yet.”

Helpful Report

Posted 4 years ago

“Should be able to give Zero stars. Been trying to do a return ALL DAY. They have closed on-line chat. They have removed email address. They have no on-line returns facility. You have to ring. 2 hours+ on hold, then they hang up on you!! One person I did manage to speak to seemed to just be having a laugh at my expense.... Abysmal service, will never use Currys again, hope they go bust. Oh, but sales line is still open if you want to get yourself caught in this trap”

Helpful Report

Posted 4 years ago

“I would give currys zero stars. I brought a Fitbit versa 2 and they send me a Fitbit charge. I sent several emails about it all of which have gone unanswered. Today I called them, waiting over one hour and still no one picked up. I know that services are limited atm but I have not come across such poor service. I will never shop at currys again.”

Helpful Report

Posted 4 years ago

“Didn't receive goods. Emails not answered (4 of them over a period of 5 weeks!). Phone not answered. Totally ridiculous.”

Helpful Report

Posted 4 years ago

“Treated ourselves to a new tumble dryer, not a cheap one, over £300. Arrived with two massive dents on one side. Was going to accept compensation of 10% off as thought it was only cosmetic. Only to realise that dents are so in caved it hits the drum when on. Serious hazard which heats up the metal. Really dangerous. Now the tumble dryer is apparently out of stock and been on phone now for over 2 hours, keep getting cut off as soon as answering. Fuming! Never buy from currys again!!!!!”

Helpful Report

Posted 4 years ago

“Shocking experience and the worst customer service I’ve ever had. Ordered a fridge cooker and a dryer wrong fridge came Have been trying to get in contact with someone and no answer been on hold for over 2 hours finally got through for them to hang up on me have written emails that have not been responded to This place needs to be shut down asap!! Shocking”

Helpful Report

Posted 4 years ago

“Turned up exactly on the minute quoted, excellent product, well pleased.”

Helpful Report

Posted 4 years ago

“Worst service ever!!! I ordered a Logik Lenovo laptop adapter on 15/04/2020 and was delivered on 21/04/2020 and when I tested it on my computer on the same day, it found to be faulty and since then, I sent several emails to Currys PC World asking for either a replacement or a refund, I heard nothing from them. I finally got through to them on the phone and when I tried to explain my problem, the man did know what I was talking about and he just hung up on me. On 02/05/2020, I phoned Currys PC World and waited over an hour for someone to answer my call but nobody answered so I decided to hang up. Currys PC World you have lost my business and I will never buy anything from you ever again!!!”

Helpful Report

Posted 4 years ago

“Do not buy from Currys! Ordered online Thursday, fridge freezer, told in stock, took my money, told it will be delivered Sunday. Had acknowledgement to that effect. Did not arrive! Waited two hours on tel, when finally answered, I got no apology for taking my money under false pretences, I could not have an alternative and told my only option was a refund after 7 to 10 days. Then he hung up on me not even giving me the option anymore! Terrible customer experience. Wont buy from Currys again”

Helpful Report

Posted 4 years ago

“Worst service ever!!! I ordered a Logik Lenovo laptop adapter from Currys PC World on 15/04/2020 and after it was delivered on 21/04/2020, I plugged it into my laptop and discovered it wasn't charging. I sent out several emails to the company asking for either a replacement or a refund, but nobody has replied to any of my emails. When I finally got through to them on the phone, I tried to explain my problem but the man wasn't paying attention to what I was telling him and on 02/05/2020, I phoned Currys PC World and waited for over an hour for someone to pick up the phone and nobody answered and I'm stuck with a charger that cannot even do its job. Currys PC World you have lost my business and I will never buy anything from you ever again!!! Brett Thomson-Hunter”

Helpful Report

Posted 4 years ago

“Worst service ever!!! I ordered a Logik Lenovo laptop adapter from Currys PC World on 15/04/2020 and after it was delivered on 21/04/2020, I plugged it into my laptop and it was found to be faulty and since then, I sent several emails to them asking for either a replacement or a refund, but no-one replied to them at all. I finally got through to them on the phone and clearly tried to explained my problem, but the man on the phone didn't even pay attention to what I was saying and on 02/05/2020, I phoned Currys PC World again, but I waited over an hour to get through to someone, but nobody answered the phone and I'm stuck with a charger that cannot even do its job. Currys PC World, you have lost my business and I will never buy anything from you ever again!!! Brett Thomson-Hunter”

Helpful Report

Posted 4 years ago

“People NEVER buy from currys! The worst customer service I have ever experienced. On hold for hours and hours only to be transferred to someone and put back on hold for hours to then be cut off! My TV was sent for repairs but they were unable to fix the issue so said they would email me a voucher to the same value so that I can purchase another tv online. That was a week ago and I still have not received the voucher! Currys you have stolen my TV! I want a refund”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,454 reviews