Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,452 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery is a joke. After staying off work to wait for it 48 hours later it’s still not even been dispatched. I’ve made 8 conversations people have told me it WILL be delivered today. I’ve been told it’s going to be dispatched today. I’ve been told it’s manual and no one explained what that means. And Today at 11 am I’ve been told it’s not even an accepted order. CURRYS IS A JOKE! I’ve shopped here for years. I’ve been lied too by your staff. Nobody has explained everything and they’ve not even refunded me my next day delivery costs that never happened. I’ve not even been contacted by Currys after emailing them and writing to them numerous times. No one knows what’s happening with my order and no one will tell me the truth 😡 😡 😡 they are making a mockery out of me and their customers. Again I HAVE BEEN LIED TOO! On 7 occasions… and now I have to take more days off work until it arrives! It’s a gift for somebody that’s now late as I paid for next day delivery when it was in stock and all they can say is they’ve had a technical issue.”

Helpful Report

Posted 3 years ago

“This is not for the first time I've been left standing for sometime while waiting to purchase an item from Currys It is certainly my last as I dont like the feeling of being a hindrance to the staff of Currys As thats how it feels when you are totally ignored I dread to think now if I had to return anything I bought from them If this is how you are treated while trying to purchase something and I can see from many other reviews retuning items is met with stone walling So I'd rather spend my hard earned cash on companies that give a damn than a company who doesn't care From now on Currys is a no no Better service can be had else where”

Helpful Report

Posted 3 years ago

“Bought a hp 15 in 4gb rm laptop top was so sloe it took 4 minutes to just start up. Took it to Mile end, e1 4uj currys spoke to the person in charge she saw the issue still refuses to refund or exchange saying the laptop is 4gb rm and that's how its suppose to be....??? Call customer support spoke to him good 20 minutses still says its ment to be slow....??? Disgusted by their service... never ever will buy or recommend anyone currys...I'd rather buy secondhand from anywhere else than currys. All is good until you get a defect or faulty item they wouldn't want to listen refund or exchange.... Terrible refund exchange policy.....”

Currys 1 star review on 1st October 2021

Helpful Report

Posted 3 years ago

“Awesome delivery and truly amazing support from a recovery specialist, I lost $80,000 worth of Bitcoin to a fake online coin investment company called Coin Flip Trade and I was going to lose my mind but Jim from ( R E C O V E R C O I N at R E S C U E T E A M dot C O M ) went out of his way to help me recover every single coin stolen from me by providing me with links and steps when I was about to lose hope. Many thanks to him.”

Helpful Report

Posted 3 years ago

“Utterly discusting by a member of staff called Kerry team leader nasty to new staff also bad training we had 4people dealing with us we wanted an exchange for a smeg toaster it took from 10in the morning till 2 in the afternoon to get this resolved no one could access the item exchange on there iPads the team leader needs to go for lessons in customer care I had to leave the store as I was getting upset and felt I was raising my voice to get somewhere .The only person I feel helped us greatly was Brian at customer service who on our second visit dealt with it impeccably and with in 2 minutes. The team leader has no leadership qualities she needs to be stacking shelves away from customers”

Helpful Report

Posted 3 years ago

“Mamta: Hi there, thanks for contacting curry's, you are chatting with Mamta, how can I help you today? You: order CUR 210837xxxx You: 14th Sept 1400hours: Received tumble dryer. You: 14th Sept 1538hours: Called to report that the plug on the tumble dryer is damaged. Requested a new unit is sent. Was informed that the item was still showing as ‘out for delivery’ and it would not be possible to rectify the issue until the following day. Call handler informed me that he would call at 1200 on the 15th. You: 15th Sept 1704hours: Called to re-report the issue as nobody called as promised at 1200. Unfortunately, I was placed on hold and cut off. You: 15th Sept 1716hours: Called to re-report the issue again. Asked for the unit to be exchanged. Was informed that the unit was no longer in stock. I requested a refund as I was not in a position to pick an alternative and no options were given. Was informed that I would be called in 24-72hours to arrange collection of the faulty unit. I asked if the delivery charge would be refunded and was informed “no” because the unit was delivered! You: 21st Sept 0910hours: called to enquire why no contact has been received regarding the collection of the damaged unit. Was informed someone would be in touch. You: 27th Sept: Nothing heard from Currys PC World. And the winner of worst customer services goes to………. Mamta: I am sorry for the inconvenience you have faced with us. Mamta: Could you please confirm if you have purchased this item online or in-store? You: online You: all this information should already be available? You: when can I expect a refund as I really need to purchase a tumble dryer Mamta: Thank you for confirmation. Mamta: Before we get started, I need to ask you a couple of security questions. Mamta: Could you please share your full name, billing address along with postcode, email address and contact number. You: Redacted Mamta: thanks for sharing the information. Mamta: I'm just checking your details. I'll be with you in a moment. Mamta: Perfect! That matches our records. Thanks for taking the time to do this. Mamta: I really appreciate your effort and patience, as I check for the exchange/refund you need the RA number you need to contact to the manufacture for this. Mamta: Arew e connected? You: please explain 1. what is a RA number? 2. why is this the first I’ve heard of it, and 3. why do I need to contact the manufacturer when I purchased the item from you? Mamta: RA number is a number which you get through manufacture once you need to tell the manufacture they will give you approval number for the exchange or refund. Mamta: Are we connected? You: yes. I am awaiting the answers You: you answered 1, what about 2 & 3? Mamta: As you need to contact to the manufacture because we need the approval first from manufacture once they approved from their end Mamta: we will exchange it or refund it for you. Mamta: Just checking, are we still connected? You: yes You: So to clarify, almost 2 weeks after receiving a damaged tumble dryer from Currys PC World I’m now being informed that I need to contact the manufacturer and the information that your company would arrange a collection within 24-72 hours was actually a lie. This seems like incompetence and is frankly unacceptable. If I had not made further contact how would I have ever known about a RA number? Mamta: I know there's no amount of apology that can cover up for the trouble caused, our efforts will only be emphasized on providing you a better experience next time. Sorry for the trouble you had faced. I have used this company many times and providing nothing is wrong with the items received you would never know what a shambles the after sales services are. Should you order from Currys PC World, just pray that you don't need to rely on contacting them with any issues that may arise.”

Helpful Report

Posted 3 years ago

“Son ordered Playstation and was told it would take two weeks, now four weeks later still no sign of it. Customer service telephone when you eventually get through are hopeless, the phone in store constantly rings with no answer and the staff in store don’t have a clue. Absolute shambles - avoid!”

Helpful Report

Posted 3 years ago

“Paid for A Curry’s TV on line it was delivered 4th September 2021. We paid £45 for the tv to be installed with a demo. Team know how set tv up it did not work the two young men had no idea why. They left and advised us to contact customer service who would send a replacement tv on that day. After2 hours on the phone we was told no staff was available to do this.we was promised a call before 12.00pm on Monday that did not happen we was promised a refund of £45 that did not happen.Todate we have not heard a word. We paid for a private tv technician to come in and was told the tv simply needed tuning in which cost us £50. Needless to say we will Not be going anywhere Curry’s again.”

Helpful Report

Posted 3 years ago

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Posted 3 years ago

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Helpful Report

Posted 3 years ago

“My experience has convinced me to never buy anything from Curry’s ever again. For a simple dishwasher purchase and install plus recycle of the old, I one endured the following from them and their “service” partner Team Knowhow: - A week to hear back post order - A delivery date and slot then forced on me with 2 days notice (no chance to even choose a date) - when I called they were unable to change it - Having had to take the day off to wait for it, they didn’t turn up. I had to find out by logging in that delivery was cancelled - no notification given whatsoever - I had to call myself to find out why - no plausible reason other than a scripted apology . They could not reschedule right then due to system and refused to call me back to rebook - I had to do this the next day - Was given a second date, time slot confirmed 2 days before - On the second delivery day itself the order then disappeared from the Knowhow portal - Again I had to desperately chase up to find out (having rearranged whole Dayton wait for it) to be told item was now out of stock for 3 weeks apparently and no delivery was showing in their system! - Almost too dumbstruck with disbelief at the unprofessional farce Curry’s has become. The company is an utterly rotten, failing and badly run mess. - I cancelled the order and went through John Lewis happily paying more for a decent service and a guarantee slot - the stress, uncertainty and frustration of dealing with Curry’s and Team KnowNothing are not worth it nor was the energy of even complaining - the sooner this company goes bust and their employees banned from working in any service role (make that any job) the better.”

Helpful Report

Posted 3 years ago

“Washing machine delivered installed and recycled by tom who was ever so polite and efficient ..amazing service from start to finish..😀”

Helpful Report

Posted 3 years ago

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Helpful Report

Posted 3 years ago

“In 2014 we bought a Beko dishwasher for £229.00 which was in the sale and was originally £379.99, we have been paying £6.99 per month insurance with Knowhow, 5 weeks ago the machine started to leak so we rang them and they arranged an engineer he thought it was the salt pot and said he would have to order a new one, 10 days later engineer no 2 came, he said it was not the salt pot it was something else and new part would have to be ordered, 10 days later engineer no 3, he commented that the machine was in excellent order for an old machine, but unfortunately that damage had occurred on the door from where the previous engineers had been pulling it out, also they had not connected the side panels back properly and as the machine had been tested during previous examinations, water had collected and caused rust to the bottom of the side panels, he also determined that the original leak was from a seal gone on the door, however due to the damage that had been caused to door and side panels, it was not worth the repair and so wrote it off, which was fine as it was insured, and thats where the trouble begins, the following week we received a gift voucher for £229.99?? not impressed we rang to enquire why we had received this voucher for that amount, thats how much you paid for the machine we were told, but we have paid just shy of £600 in insurance payments, yes but most of that covered the cost of the Engineer call outs...Hold on they buggered up the machine and its not our fault they sent 3 engineers over a 25 day period, to be told the Terms and Conditions state you will be re-embursed the price of the machine. So why have you continued to take our money? why have you not contacted us previously to reduce our monthly payments? That's the way it is the customer services guy tells us. So we trotted off to get another machine, The website states Fast, Free, Delivery on all machines. As suspected the machines now on offer for £229.99 we cheap nasty machines, and the machines of the same calibre and quality as ours are over £500, then to rub salt in the wound, none of the cheaper machines are available so we ended up having to pay an additional £100 to get a machine that was available, to then be told there was a £30 delivery charge?? but it says fast, free delivery, yes but the next available slot was not for 10 days and then there would be a £20 charge to take our old machine away. So our advice is do not take out their insurance as far as I am concerned they have taken our money under false pretences, I have written a letter of complaint and a customer adviser did ring, but again it was a tough nuts attitude, their hands were tied as they were acting within the terms and conditions of our agreement...What a load of hog trot...We have spent thousands with this company and their treatment of people once they have taken your money is disgusting...Shop elsewhere...AO, John Lewis, Argos but stay clear of Currys, it will only lead to disappointment.”

Helpful Report

Posted 3 years ago

“Went on site ordered a washing machine very easy good price etc. Paid for delivery and around 14:30 on day of delivery got a message delivery cancelled. This is where problems started, delivery was rearranged without much trouble but remembered had paid for delivery slot, was I due a refund? Went on website again what a mess could not find any useful information. The online assistant can only answer questions regarding buying items all other queries are not understood. Tried the phone 6minutes 35 seconds to navigate the multiple choice options and get to correct department. Got a lovely bloke sorted me out immediately. Made disparaging comment regarding website and was to.d they get a lot of that. Try the online customer feedback he said, ok direct me to it . He couldn’t find it, heard him shout out to the staff no one else knew how to get to it. Try email gave me the email address this is start of reply Delivery has failed to these recipients or groups: Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system. So the alleged to go to company for electronics cannot build a decent customer service website and can’t/ won’t accept email”

Helpful Report

Posted 3 years ago

“Placed an order early september for delivery 14/9 took day off work had my door taken off for delivery to fit through..waited all day for a text for time slot..got to 5pm then tracked delivery ..wasnt even out for dispatch.so i ran currys takes about 10 mins to get through to speak to someone after listenening to loads of options ! Eventually speak to a very helpful person but was told my delivery wasnt booked in.i had the paperwork in front of me with delivery date !!!! The computer says nothing they can do just book me in again for another 2 weeks ! Cant speak to a manager..all working from home will be 24 to 48 hours for a call back..offered me £20 back but nothing else they can do for immediate delivery..ive emailed a complaint but double check you have a delivery due..the paperwork you get is useless if its not booked in but you wont know that unless it doesnt turn up...if the computer says no then nothing you can do ..poor poor service ..what makes me laugh is when you order you get sent a survey to answer..dont do it until your goods have been delivered on time”

Helpful Report

Posted 3 years ago

“Called in store was told would have to wait . Not a problem however when we did manage to get help from an advisor whist going over to the product in store they met someone they knew and started to talk to them in the middle of helping us. Was then told we couldn’t do finance for items we had to order but did this in another store and have since learnt you can . So was given the wrong advice . Was also told couldn’t order a product but on line says otherwise . To sum up advisor not interested more interested in talking to friends than offer a service . Gave wrong advice and lost sale due to this .Bury store. Manchester .Also rang up spoke to call centre about issues .Requested call back from manager but we are still waiting for call back .”

Helpful Report

Posted 3 years ago

“The customer service teams at Currys are either too poorly trained or constrained by policy to put customer satisfaction first. I have spoken to new fewer then four reps in the past week - both in store and over the phone, all of which had a different view on what their own policies and processes were. The only person (Andrea, phone) who even tried to help, was later described by Sally as being completely wrong. The combination of corporate inflexibility and at best forgetful, at worst - outright rude customer service, is that I will never buy anything from the Dixons Carphone ever again.”

Helpful Report

Posted 3 years ago

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Helpful Report

Posted 3 years ago

“I'd whole heartedly say stay away, go to AO instead. This company does not care about customer service. I like in a flat on the 3rd floor. The hallway is narrow and large objects are hard to get up stairs and around corners. I stressed this on 2 different occasions to 2 different representatives over the phone. They assured me the delivery drivers would carry it up the stairs and into my kitchen. When the delivery drivers arrived in their shabby Luton van, they said no, they only deliver to the door. And left my large fridge on the pavement. I then had to knock on a neighbour, luckily they helped me lift it up and in my flat. Had I been a old person I'd be screwed. I ordered a cooker from AO and I'd recommend them over currys any day. They delivered a cooker, no problem. They put it in my kitchen and installed it. The Luton van was AO branded and not some scruffy subcontractors van. Terrible company, I'd say order off AO, NOT CURRYS. Absolute cowboys.”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,452 reviews