Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next time John Lewis or AO will have my custom Delivery Arrived 3 hours earlier than there “window” with 30 mins notice to get carer to arrive to see to the delivery. Left polystyrene on lawn, they stepped on the plug so after 4 hours when it should have been plugged in, (allowing for gas to settle) was left with no working fridge freezer as plug was destroyed. As old appliance was removed, all food was starting to defrost. They didn’t level the appliance, plug it in to check it was working and damaged the plug so the plug had to be replaced. The whole experience was extremely stressful for an 80 year old, all while caring for her husband. Customer Services didn’t answer, and online chat said to call an electrician.”

Helpful Report

Posted 4 years ago

“Now on my second dishwasher from Currys as they would only give me a voucher off for my 1st dishwasher as it was 1 week out of guarantee. Now this dishwasher has broken down on the week before guarrantee. 2 months later, I am still without a repaired or replaced dishwasher.”

Helpful Report

Posted 4 years ago

“Currys are absolutely rubbish for customer service , would never use them again, if you phone youll be lucky to get an answer in 30 minutes”

Helpful Report

Posted 4 years ago

“Absolute terrible customer service do not purchase anything from this company. I ordered a fridge from Curry’s it was delivered and fitted during the removal of my old fridge the know how guys damaged my new flooring. They took full responsibility for the damage however on trying to claim I’ve had nothing but issues. I have now been told by Curry’s they won’t pay until the new flooring has been fitted I told them I couldn’t afford to replace it at the moment and was told by them that this was the process. I’m completely disgusted by there attitude. Stay away from this company.”

Helpful Report

Posted 4 years ago

“To be honest You dont deserve any stars, If you are sorry about your customer service why haven't you improved it ? Obviously you dont give a s..t We bought a fridge freezer online purchase it and low and and behold,would be 2 weeks before it would be delivered, Wtf, when recieved we installed it. It was a Saturday,by Monday wasn't working rang Currys we would have contact domestic and general who the guarantee was with obviously they dont know consumers laws,had to explain the right of the consumer was told they would get in touch with domestic and general. I also tryed to get in touch with D and G automated services press one for this press 2 for that go through it all and hey presto please call tomorrow, as we are extremely busy. Unbelievable!!!!!!!!! ONE THING I WOULDN'T DO IS BUY ANYTHING FEOM THERE”

Helpful Report

Posted 4 years ago

“Bunch of pathological liars at currys this is the 2nd time in just over a year that I have paid for things at currys and they arrange a date for delivery and installation, text me that morning giving a delivery time and then phone up telling me they can’t come and they don’t know when they will be able to deliver and install. They are quick to take your money and lie through their back teeth, they had no intention of delivering or installing my induction hob today! I guess it comes naturally for staff at currys to lie with such monotonous regularity, they are disgusting, they treat customers with contempt! So I am supposed to wait in all day again whenever they decide that they might come and deliver and install my Induction hob, don’t know when that will be, they haven’t even have the decency to tell me, but then again they will no doubt lie as per usual, I hate currys now will never buy another thing from them, I will shop at John Lewis from now on. Liars every single one of them.”

Helpful Report

Posted 4 years ago

“Fridge freezer delivered damaged. Delivered a new one that was damaged came the 3rd time to take it back with no new fridge freezer. Then told be a wk before get another one. Shocking service will never shop the again. Then says take 4 to 5 days for money back once its returned . Absolutely shocking”

Helpful Report

Posted 4 years ago

“We bought a stoves range cooker begining of july 2020 and discovered the grill wasnt working its never been used by us so obviously a fault but trying to get through to currys is impossible and they say if theres a problem within 30 days they collect and replace the product they dont even prioritise the repair”

Helpful Report

Posted 4 years ago

“Worst costumer service”

Helpful Report

Posted 4 years ago

“I ordered a MacBook mega safe 2 charger on the 15th July and chose the click and collect option at my local curries pc world. I received an acknowledgement email stating that they will email me once the order is ready to collect. Only to receive an email the following day (16th) stating that my order has been cancelled. I then checked my account and realised that my account was debited £29.99 as well as my gift card of £50. Confused, I tried calling curries twice but the waiting time to be answered was extremely long so I decided to drive to my local curries to investigate why my order was cancelled. When I got there I waited for over an hour before my issue was dealt with by the online customer service team as the in-store customer service team stated they were not able to help. Only to be told that in order to get the charger, I need to purchase one now and wait for my refund which will take 5-10 working days. Despite having the charger in stock and have already been debited; I was able not able to get a charger. No one was able to provide an explanation as to why my order was cancelled. My experience with curries has been extremely difficult and a hassle. I will never return as a customer to curries again and i would strongly advise anyone else considering to purchase from this company to explore other options that offers better customer service.”

Helpful Report

Posted 4 years ago

“Drive thru service was exactly what it wasn't supposed to be. I arrived at the store, announced my arrival, completed the details of my order plus car details and opened the boot. When I reached 1 on the waiting list an assistant appeared, asked me to come into the store and complete my details there. You shouldn't promote what you cannot do.”

Helpful Report

Posted 4 years ago

“Phoned customer services 15th July after writing 2 letters many phone calls all not answered our hob broke on 16th may our cover plan ended 28 may 20 went into shop as soon as opened they tell you phone CUSTOMER SERVICE who won’t honour plan as they were working and we should have phoned earlier but we were all on lockdown so how could we know the chap call Joe. Outdoor not have been nastier waste of all that time and money dud anyone else know that Currys were key workers !!!”

Helpful Report

Posted 4 years ago

“After several weeks of non delivery they finally told me out of stock.When I demanded money back they said i had to wait 14 days .Never use them again”

Helpful Report

Posted 4 years ago

“Had to have a printer at short notice. Waited and it didn't come only to call customer service after three days and be told that the printer was out of stock and they were not able to get a printer to me. No one seemed really bothered about the inconvenience or the fact that they hadn't bothered to inform me and I could be waiting for a month.”

Helpful Report

Posted 4 years ago

“Company offer a terrible after-service/after care with misrepresented products (ASUS). Emailed company and their head office and their customer service email 20 times over the last 3 months and no response. There online chat has also been terrible saying I need to email or ring. Ringing itself is a 2 hour wait and even then you get cut off .HIGHLY AVOID. Spent £10,000's here, even ordered some airpod pros last week with the product missing (under investigation). A company with good prices but appalling after care.”

Helpful Report

Posted 4 years ago

“WISH I'D SEEN THIS REVIEWS BEFORE ORDERING. DO NOT GIVE THEM ANY MONEY!! ORDERED 1 X ALL-IN-ONE PC & 1 X IPHONE FOR STORE COLLECTION. ORDER CANCELLED 1 HOUR LATER. 1800£ OF MY MONEY!! RUINED MY BIRTHDAY AND MY SON'S BIRTHDAY TOO. SCAMMERS!! PLEASE RUN AWAY!!!”

Helpful Report

Posted 4 years ago

“Absolutely shocking company...save ur money go else where, they maybe cheap in something's, but when u get issues, then ur stuffed....I bought a LG tv 7 months ago, got a faulty with it, tech team took it away, deemed unrepairable, gave me a voucher to get like for like, now my TV is not available, next model up is £40 more, I dont see why I should have pay extra for something that's not may fault...so they've taken my faulty tv, they've deemed it unrepairable, given me voucher to get another like for like but want me to pay more for a replacement...now that's not right!!! Waiting for my full refund I will go else where and get a tv...I dont want to give them my hard earned money...crooks!!”

Helpful Report

Posted 4 years ago

“The customer service is abysmal. We purchased two items today worth £700.00 and we also wanted to buy a soundbar however they could not find the remote control, chose another soundbar this was not in stock. Our experience today started by waiting 45 minutes in a queue, signs stated 43 people only allowed in store on entering counted 5 customers and three floor staff. Last time I will be shopping in Currys.”

Helpful Report

Posted 4 years ago

“Its amazing how many companies are using Covid 19 as an excuse to furlough staff and let the government pay the wages. I bought 2 computer screens during covid which arrived within one working day. 5 STAR SERVICE and could not be any better. Now it comes to returning the items as not suitable and there is no facility to email. No facility to phone without waiting for over 45 mins and that is when I gave up. Arranged the returns online in the end but no one ever contacted me to collect them so I have now taken them back to my local store who refunded one but said they were unable to refund the other BUT DONT WORRY as some one will contact you within 24 hours to arrange to collect it. Still waiting 7 days later. I wonder if currys could actually go bankrupt given that there must be hundreds and thousands of people in the same boat as me waiting to return something for a refund. Worse than poor service”

Helpful Report

Posted 4 years ago

“Ordered a printer,it never came.telephoned.put on hold.waited ages then cut off”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,454 reviews