Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,444 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,444 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

Tell us how Currys made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an awful experience with Currys. I broke my fridge/freezer around 3 months ago, and I ordered a replacement from Currys. I called up to say I knew nothing about fridges and if I ordered the wrong one, would I be able to return it? They said yes of course, they'd take it back right away and I could order a new one. When the delivery men arrived they said I had ordered the wrong type (fixed vs sliding) and that they would send a specialist out to fit it next week. The specialist came and said they were totally unable to do this, that I needed a different fridge. I called Currys to explain and swap and after about half a day being sent around 101 different 3rd parties I got through to someone who approved the return and refund. They do not offer exchange on anything more than 10% more expensive/cheaper. I immediately ordered the correct fridge, the money was taken from my account and then I got an email to say it was out of stock and I would be refunded. I was not nearly £1k down and could not afford to order a new fridge freezer until I got my refund. A weeks later (and not now with no fridge freezer) I got my refunds and ordered another one. It was set to come on the 29th April, as per the confirmation page when I ordered but when the confirmation email came through it was the 5th of May! No acknowledgment from Currys about this but at this point I was too exhausted with the situation to complain. I waited another week with take aways and great expense. They then came yesterday with the wrong fridge. I have the same confirmation page as I mentioned above and the confirmation email BOTH saying the fridge freezer I ordered and a totally different one sat in my flat. The lovely delivery drivers let me keep incorrect one so I am no longer eating deliveroo every night but I have had to go back to the customer service helpline. They clearly do not believe me that I did in fact order the correct one, despite my repeated offer to send them my confirmation email. The product code for the fridge I have is in fact the one on my email, despite the description and the photos being the one I wanted. It must have been an error on the website. They will not exchange this as there are no fridges onsite within 10% of the one I ordered, they want to take it back and leave me without a fridge for a few weeks again and order the new one! I have asked to speak to a more senior customer service manager and they will call me back within the next 24/48hours... I'm not holding my breath.”

Helpful Report

Posted 2 years ago

“Terrible service from the start. I bought a microwave £225 witch was okay as I knew whet I wanted, then I asked about a kettle and toaster in yellow and they said they had no stock at both branches in Hull. So he said we might get stock at a later date , when I got home I found they had stock and could deliver it to clough road branch where I was an hour earlier so why wasn't I given the chance to order it there ?. I've just picked up the order in two parcels, when I got home (40 miles round trip) there was 1 kettle in yellow which is correct and a Russell Hobbs IRON in the other parcel NOT A TOASTER. I rang customer service and all I can say is there is no hope for Currys. I found it almost impossible to understand her, she kept saying you've got your kettle and toaster what's Rong with it, so I can't do toast on an Iron to a reply so you want to return it then I replied I just want what was on the order. This went on for four or five minutes which I was getting very annoyed but tried to stay calm , she then asked me to hold for a minute five minutes latter came back and said she was confused ? 🤬. So I quit the call. Now it's another 40 miles to try and get the right toaster then it will be another 40 miles to pick it up, needless to say I am fuming.”

Helpful Report

Posted 2 years ago

“New Horizons came highly recommended when my husband noticed a corrupted file that looks like a possible hack attempt on his computer and decided to format and reinstall windows but forgot to back up his wallet. He had a large sum of coins and needed only a good data recovery solution to retrieve his wallet. Thanks to 'New Horizons 001 at AOL dot com' who successfully recovered it with the coins intact.”

Helpful Report

Posted 2 years ago

“I had a default judgment against me back in 2012 and recently I received a summons for the judgment (it was still within statute of limitations). I was willing to settle it. It was nowhere to be found on my credit report until recently when it appeared on my report again because I settled with the debt collector. It affected my report and lowered my scores. 'Cyberdon AT techie DOT com' , a private credit specialist I found on Craigslist helped me take care of the situation and improved my scores.”

Helpful Report

Posted 2 years ago

“In late 2020, I mistakenly sent about 1.4 btc to the wrong wallet, to my best knowledge I thought I couldn't get it back anymore. A colleague referred me to a recovery agent via email at REVIVE at TECHIE. COM. They helped me recover all my bitcoin in no time. Great experience and I'll be ungrateful for not recommending it.”

Helpful Report

Posted 2 years ago

“Crypto is the highest and biggest deal on the planet right now. It is the only future that many youths are looking up to. Investing in crypto does not come in handy and so you will have to do your research very well. If you buy the wrong cook or get ripped off, you will have to contact 'Recovercoin AT rescueteam DOT com' to recover your stolen coin. They're the best in crypto recovery.”

Helpful Report

Posted 2 years ago

“Website is awful, the comparison and half the time product links don't work on mobile, when shopping you enter your postcode for the stock check, tells you it is available for delivery, get to the basket, its collection only. Try the live support and they tell you it's tough luck, definitely not a bug and the delivery check isn't accurate until you get to the basket. You go in-store, the staff do not seem all that knowledgable and 90% of the products on display are not in stock. If by some miracle you do find what you want and buy it, they want your address and email for some reason.”

Helpful Report

Posted 2 years ago

“Attempts to get a new faulty washing machine repaired, replaced or refunded a week after delivery was impossible. Non existent customer service, they do not respond to email, drop lines if phoning. Sometimes you might get lucky and get though after 20 minutes or so but it invariably ends with 'the system is down, call back tomorrow'. Absolutely useless company. I'll never buy from Currys again. and appear incompetent. I will never but from Currys again.”

Helpful Report

Posted 2 years ago

“Ordered last friday 22 April,received an email with a tracking number for DX courier with a promise from Currys to be delivered before 26 April.26th came and went,tried tracking number and phoned DX,who were very helpful but informed me the number wasnt theirs.Tried phoning Currys,useless could not get through to human being and just kept being cut off In the middle of a phone call tovDX on the 27th got a knock on the door from Parcel Force delivering the item.Weird! What a shambles Currys are,be prepared for shambolic lunacy”

Helpful Report

Posted 2 years ago

“Absolutely atrocious customer service! I ordered something online and accidentally put in the wrong postcode - bearing in mine the entire address was correct, it was just the postcode. I contacted their agents online and they told me that they would be able to change the address and send me the product to my correct address. He said he has notified the delivery team. A week had gone by, months have gone by and I keep trying to get in touch - they cut me off and we don’t even get past the details. I placed my order in December and curry’s have completely ignored my request for a refund - kept telling me that they will get back to me after notifying headquarters but I get no phone calls. I also told the agents to email me all the information and they said yes we will but I get no evidence of their chats. Nothing! I paid £70 for my product and they haven’t given me my money back or my product. I don’t recommend ordering from curry’s at all. Very poor service and unreliability in terms of delivery.”

Helpful Report

Posted 2 years ago

“Order on 02.03.2022 Delivery not received till tonight”

Helpful Report

Posted 2 years ago

“It's amazing to see a credit specialist this busy with loads of clients but still very attentive and compassionate when you call in. My credit was suffering major setbacks and a couple of negative items so i got referred to boost credit and he strongly assured he will get my credit back on the rails in a matter of time. In one month, I saw the beautiful changes made on my report. At this point, all I can say is I strongly understand the confidence and pride that comes with being referred to you. I recommend BoostmycredIt @ Fastservice dot Com to my friends and families.”

Helpful Report

Posted 2 years ago

“Hack West Credit Repair greatly helped me and my wife improve our credit. I got answers to all my questions and even went above and beyond when it came to repairing my wife and I credit profile. I'm thankful for the service that Hack West provided me and my lovely wife, we now have a better understanding of our credit and we now know what debet collectors can do you can reach him at Fixit101 AT workmail DOT COM quick credit repair. Thank you by Hack West.”

Helpful Report

Posted 2 years ago

“I never feel the need to write reviews, but on this occasion i have no choice. I bought a Sony TV on the 1st January 2022. Recommended by a member of staff. Cost being £1,789.00. Now 3 months down the line the tv is not working, cannot get hold of anyone at curry's , directed to Sony , who are as bad as curry's, useless. After 3 calls made to Sony they have now sent me questions to answer, are they for real. Either send someone out to fix it, or give me a new one that is actually going to work, and not break after 3 months. To be honest your customer service is appalling, what take our money that we earn , then treat us with like idiots. If i treated my customers like you treat yours , i would not be in business. Have a bit of self respect & treat your customers like humans, we are not robots. I will be going into a curry store to talk to a manager, lets hope one exists. I can promise you , i will never shop with curry's again.”

Helpful Report

Posted 2 years ago

“Will not price match just fob you off It's all a con shop else where ie John Lewis”

Helpful Report

Posted 2 years ago

“I thought I had auto pay on just about everything. I was wrong and I didn't have a seldom used Visa card rack up 20 dollars in late fees from a 200 dollar balance. I can understand the hit to my credit of 25 points. What I couldn't fathom was why I had a low 700 score before that. Both of my houses were paid for and I had no loans. Everything was paid. I auto pay AMEX every month the full amount. Thank you 'Cyberdon AT techie DOT com' for helping me curtail the hitch and eventually restoring my credit to high 800 across all bureaus.”

Helpful Report

Posted 2 years ago

“I had a lawyer start filing a bankruptcy but we got the bank to agree on a modification loan instead of an arm from a fixed never went through bankruptcy but my credit says I did. To remove it, I had to hire 'Cyberdon AT techie DOT com' a private credit specialist I found on Quora. Although he restored my credit but It took him 3 month to remove it from my records. I'm not worried about getting approved for the things I want and need in life.”

Helpful Report

Posted 2 years ago

“Excellent product at affordable price. Delivery free”

Helpful Report

Posted 2 years ago

“NEVER BUY FROM CURRYS, CONNED 82 YEAR OLD PENSIONER - Buy from John Lewis, who are honest, decent, they care about their customers. Terrible customer service, drawn out, stressful, a battle. Currys endorsed criminal behaviour, did not help, took months to get any response, had to go through mediators, still no help. This has cost 500 pounds, so much money to just burn, so upsetting. I will never buy from Currys, if I save one person the same awful experience, I will be happy. Choose John Lewis, you will be safe dealing with a decent company.”

Helpful Report

Posted 2 years ago

“Currys - worest experience i visited the store in Thurrock and unfortunately i was not welcomed then i asked one of the staff on the shop floor at the front but instead i received hand gesture from the individual who claimed to be the store manager. This very disappointing and i am very upset from the situation. think the staff name Marvin or Marcin and he is unprofessional and incompetent to use hand gesture on front of his peers. Ended up leaving the store disappointed at currys more than anything else”

Helpful Report

Posted 2 years ago

Currys is rated 2.0 based on 3,444 reviews