Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and fast delivery of the items purchased”

Helpful Report

Posted 7 years ago

“They delivered a washing machine at very short notice on a Bank Holiday.”

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Posted 7 years ago

“Ordered fridge freezer delivery next day and door swap. delivery late then told their paperwork stated delivery & collection, not a door change, stated store had booked wrong items. Not doing anything but deliver. as they left looked at paper work and it stated door swap. they had no intention on following work instructions plain lied. So the result is now never going to buy any further products or services from Curry's or Know How. Normally work on the basis of use the local stores if possible but given this experience I am quite happy to lose this local store will tell family and friends to use anybody else but this shower. Never again.”

Helpful Report

Posted 7 years ago

“Everything. I bought a 43 inch smart tv, in six months owning this set it has been back for repair 3 times, it is still not right and they are now refusing to do anything about it. And the chap on the complaint counter at the Blackpool store accused me of lying. Totally unacceptable I will never set foot in their stores again and would advise anyone considering going to them to seriously reconsider. I walked out of the store without the tv. My next stop is trading standards.”

Helpful Report

Posted 7 years ago

“Stamford, Lincs branch excellent when I bought a new TV. Great customer service from the manager Adrian, George and Jim. All helpful and sorted out any problems. TV now up and running. Many thanks I will definitely go back again.”

Helpful Report

Posted 7 years ago

“The staff is amazing. They took the time to understand what I am looking for and helped me with finding the products I was interested in. Prices are very competitive too!”

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Posted 7 years ago

“Great product and service”

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Posted 7 years ago

“We recently bought a Hotpoint cooker from Curry's, delivery was free, they turned up on time & were polite & courteous. Very good customer service.”

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Posted 7 years ago

“Well customer service are so good help alot”

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Posted 7 years ago

“Money taken, delivery date given. Order arbitrarily cancelled by Currys, despite Order Confirmation, which they stipulate is when the contract is created. Very poor!”

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Posted 7 years ago

“worst customer service misrepresenting deals and delivery company useless too! bought a cooker online only, waited 3 weeks to deliver on the way it got smashed by delivery company. then I had phone call explaining that we will resend it tomorrow all you need to do is to go the the shop and re book it. As you can guess nothing happened, so few days later i did made phone call to find out why it takes so long and then been told you need to wait another 3 weeks! ok 2 weeks on no confirmed delivery date! So another phone call and guess what it tells them on the system that i had been delivered on original DATE!!!! after 30 mins phone call finally got to the bottom of the issue... and another two weeks wait cooker delivered!!! but another catch its to late to claim cash back!!! as they askeing to supply model number witch you will find inside a cooker! SO WELL DONE CURRYS FOR BEEING WORSTO COMPANY TO SHOP WITH I'LL GIVE YOU -5* FOR IT”

Helpful Report

Posted 7 years ago

“Terrible support with faulty goods”

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Posted 7 years ago

“Good value for money TV. Easy internet transaction via buy and collect.”

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Posted 7 years ago

“Picked up a camera lens at a good price, ordered it on Sat AM, it was delivered Sunday AM. I made an error with my delivery address, once tracking info had been updated Currys were able to sort the error out late Sat PM, ensuring that delivery still arrived when it was supposed to. Great service all round.”

Helpful Report

Posted 7 years ago

“I purchased a KitchenAid food processor at the Newport South Wales Harlech Retail Park branch. It cost £149 and I was very excited about it because I had wanted one of these for a long time and was spending saved Christmas and birthday money. First problem was finding someone to serve me as there were none on the shelf. I eventually purchased it and went on my way. After about 3 weeks the processor started to go faulty. It would work or not work, intermittently, then after about 5 weeks it stopped altogether. Unfortunately this was outside Curry's 30-day return time limit. I returned it to the store and they offered me a repair. Here's where it all started to go very wrong. I stated that I was unhappy with the product, it was faulty and I wanted to exchange it for a new one or have a refund. They refused, saying they were entitled to one repair chance. They rang KitchenAid and booked a return and repair. The customer service assistant even told me to go and pack it up and take it to a DPD pickup point myself!! I protested at this and they agreed to do it as "DPD are here every day anyway!!" I emailed Customer Service at Curry's when I got home and complained about the experience I had. A week later I had a reply saying that they were sorry my product had gone faulty and that as I had passed the 30 day return limit I had to be satisfied with a repair only. If they could not repair it they would see what they could do but I would not get a refund at all even if they could not repair it. Surely this contravenes the Sale of Goods Act? The processor has returned from KitchenAid in the meantime. It does work now, until you try to use the slicing/grating blade - then any pressure at all on it and it cuts out. How on earth are you supposed to slice or grate without pressure? Seems I'm stuck with a product that does not do what I wanted it to - and for £149 that's an expensive mistake. I'm never buying anything from them again. Ever.”

Helpful Report

Posted 7 years ago

“Ordered a rangemaster cooker , initially delivered wrong colour. Obviously not happy at first but give them credit they we're very apologetic and sorted it out with correct one delivered a week later. Gave some store credit to compensate sense the favourable review.”

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Posted 7 years ago

“Sales staff helpful and knowledgable about product”

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Posted 7 years ago

“3 TIMES IN MY HOUSE AND THEY CANT LEAVE FIX A DISHWASHER.”

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Posted 7 years ago

“I bought a washing machine and promised I would receive call the same evening to confirm delivery the following day. No call received. I emphasised that I would not be home for an monday am delivery and was told I could have pm delivery. When I got home I checked answer phone to find the message that the driver rang at 9am to comfirm delivery within 30mins. I contacted call center on 5pence / minute line and after waiting 8 mins I was told that we could have delivery on Wed a.m. Again I told them a.m delivery was no good and would need to be p.m. I called into local store and asked them to rearrange delivery and was told after they had trouble with service staff delivery would be wed p.m. and would receive an evening call to confirm this. NO CALL. I checked on web site to find delivery was a.m. I rang again (5p/min line) at 08:30 and told the person that the delivery was no good and was assured that as they were delivering in the area if I was home by 11am I would get delivery. Complete fabrication. I rang AGAIN after having half day off work and no washer at 13:30 and was told that there would be no delivery as I had said I would not be in. These people ignore your delivery requests and arrive when they can be bothered whether convenient or not. A complete waste of my time. Next step is back to the store and demand a full refund plus cost of all calls (45 mins minimum at 5p/min) from their only available number that I can find. My advise based on this purchase is to shop elsewhere until Currys get their act together and introduce a customer service that is for the customer.”

Helpful Report

Posted 7 years ago

“Great product and quick free delivery”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,456 reviews