Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a PC gaming bundle and paid for the next day delivery!! Chased up the confirmation and order to be told yeah we’ve taken your £654 for the bundle but the order has not gone through. You would have to wait for the funds 3-5 working days!! Re order the item online!! With what?? You have my funds for this!! I don’t bloody think so!! 7 days to Christmas as well!! No much help from the customer service who could not help try and get what was a Christmas present to arrive!! Never again will trust your website!! I’m now £654 out of pocket !!!!”

Helpful Report

Posted 4 years ago

“Sold my number to scammers 020 3432 4108 Is the number of the people who scam you. They know the order details because Currys PC world gave it to them. Shocking”

Helpful Report

Posted 4 years ago

“Brought a TV in the black Friday deals, contacted Currys as i had no delivery date confirmed, told due to an error on their part i need to cancel my order and re-order at full price. Even though on BBC news website it said that the firm are letting their customer service team know that they need to honour Black friday prices. But on the live Chat he was not helping me out at all and said to cancel and re-buy was my only option for full price. What is even worse is that the TV in in Stock, i can not get my head around it, i knew i should of Brought from John Lewis, Lesson learnt, i will never buy from Currys again.”

Helpful Report

Posted 4 years ago

“They have faulty payment system and they just keep on using it. I have been charged 2 times for the same item. There was fault during payment , i have been asked to make payment again, i was assured that 1st try did not go through , assured by sales person and manager. I was astonished when find out at home when checking my account that payment went through . My account was charged 2 times. Went back to shop ( 20 min drive ) had to stay in queue another 40 minutes because this is costumer service matter and was told i will get refund in 7 days. This is crazy, why i need to wait 7 days, i am lucky this was only 60£ this could be 350 or 400 and it would be treated same way, wait 7 days for refund . This would effect my spending on my family during Christmas , but Currys dont care, wait 7 days and if you lucky you get money back”

Helpful Report

Posted 4 years ago

“I ordered a mobile phone Motoral -Moto G8 Power Lite -64 GB , Royal Blue from Currys on 6/12/2020 , I've paid for next day delivery and I was told by the staff member that the delivery will be Monday 7/12/2020. However, I didn't receive my order after waiting all day. I phoned DPD and I've been advised this: " We've received your order details, but have not yet received your parcel". Also , I contacted Currys customer service , waiting approximately 15-20 min , and spoke with a lady who told me that there is a delay and should be delivered tomorrow. I requested a refund for the delivery fee I've paid for next working day but I didn't receive it and I didn't get any email so I'm really disappointed . I can't contact this company and ask for refund. Please do not buy anything from Currys they will steal your money and will never deliver your item . PS. Thank you Currys for destroyed my Christmas.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Absolutely terrible customer service. Missing order and it is near impossible to speak to someone to get a refund. Webchat leaves you on hold for hours then kicks you off. Promised money back and advisor did nothing to cancel order so still waiting.”

Helpful Report

Posted 4 years ago

“avoid this awful, incompetent bunch of muppets”

Helpful Report

Posted 4 years ago

“So not only did my order not arrive, I am now being told the refund I requested wasn't processed on the date I was initially informed but it takes 72 hours to receive an email confirmation of cancellation. I have chased this confirmation as it's been over 72 hours to be told I need to wait a further 24-48 for confirmation of cancellation! Currys your are joke. You were happy to take my money for an item and next day delivery yet were unable to provide the service, and now I am having to chase my refund! I am without my item and my money. Surely this is theft?? I would strongly advise against using Currys, they are not only liars but also thieves!!!!”

Helpful Report

Posted 4 years ago

“It is apparent Currys are indulging in a scam involving installation of appliances, especially cookers. They portray themselves as having fully qualified engineers to undertake such jobs but on the day of delivery the chaps who deliver are often not qualified and so starts the painful process of either contacting customer services to arrange another visit or asking for a refund. Avoid at all costs any installation purchases if you are brave enough to buy from this dishonest company. In fact take my advice and avoid this company altogether for the sake of your wallet and mental state. It really is not worth it.”

Helpful Report

Posted 4 years ago

“This is the first bad review I've ever written, but it's deserved. Received a faulty laptop so I sent it to get fixed (after waiting 2 hours on hold). The freezing problem persisted so I asked for a refund (after waiting 1 hour on hold). I then purchased another top-of-the-range laptop for £1200 with the refund. Once again, it was faulty. So I asked to trade it in for a new one (after 1.5 hours on hold). I was told it would take 2 weeks before I would get the new one. I was unable to wait this long as I use the laptop for work, so I got yet another refund and bought yet another new laptop. Thankfully, this laptop is working fine, but the refund is £80 short - great! I called them up and after 45 mins of waiting on hold and told them the problem. The phone cut off so I had to call them again and wait yet another 45 mins. I tell them the refund is short and they said they'd send the £80 over. A week later I check my account to find they have refunded me just £80 for the £1200 laptop! Absolute joke. I will now have to call currys, wait on hold for God knows how long, and tell them they owe me £1120. I feel like I might have to spend the rest of my life on hold to currys. Useless.”

Helpful Report

Posted 4 years ago

“Currys the most incompetent company ever. If you like stress with accidentally cancelled orders, lack of customer care and have money to spend on endless phone calls and time to burn then Currys is your company. Currys will give you indigestion that a rennie will not cure you have been warned.......”

Helpful Report

Posted 4 years ago

“My review is in respect of your none existent customer services. The impossibility of speaking to anyone to gain help. A phone line which cuts you off despite taking you through umpteen select options and a social media service that does not respond. Currys is hiding behind the 'covid' situation for not providing customer services. My problem relates to a cooker i ordered for my 93 year old father who could simply not cope with your incompetence. Shameful currys.”

Helpful Report

Posted 4 years ago

“Ordered a tumble drier from the store on the 19th Oct they said it would be in stock on the 23rd I phoned call centre being 35 in queue went back to store they said will be in on the 30th had text on the 6th nov will be in 3 days time .had phone call on the 25th nov to say would be delivered on the 29th nov about 3pm after staying in all day get text to say will be delivered on the 8th December which it did being I did not pay to have it fitted which meant plug in they would not unpack it or take packing away”

Helpful Report

Posted 4 years ago

“I bought an oled tele for £1500, they cancelled the first delivery date which I paid for, changed it to a day where my partner was working so I told them it had to be there for a certain time, they was then an hour and a half late, my partner lost a client in the process costing £60. I’ve been chasing this for a month and they have agreed to pay me this, again not within the time frame they discussed with me. So once more I’ve been chasing as I’ve been told 4 different managers are going to contact me, so again I ring up, they declare it urgent, I get a call the next day discussing bacs payment of £60 will be in within 5-7 working days....... I’m on the tenth day now and there “chasing it up” so I still havnt received payment. By far the worst company for service and delivery I have ever come across in my life !!! Strongly recommend to get your digital stuff from else where because once you’ve paid your money they don’t care atall!!!!!”

Helpful Report

Posted 4 years ago

“There is this man Trevor by name at Currys in Romford. He is very rude and insulting. I went there to change one of the product that I purchase from them he wasn't ready to help, he has insulted me 2 times before when I went in for turns. I was asking him questions about the product because I was unsure and he wasn't ready to give a clear explanation to so I had to go back the second time and his statement to me was 'here we go' and he started murmuring words without me saying anything. He has done the same thing to me about twice now on different occasions. Not sure I will visit the store in a long time.”

Helpful Report

Posted 4 years ago

“Purchased LG 49NANO816NA TV recently from Currys during black Friday deals. Good value for money & free delivery was available at time of purchase. Great picture & sound. Central stand fits well on my current 30" TV table so have not needed to buy a larger one. There are several apps available via the free view mode but ITV catchup not available. However with having a freesat humax box connected this is not an issue. Magic remote straightforward enough & the inclusion of Google assistant & Alexa are two great features. Overall very happy with my purchase.”

Helpful Report

Posted 4 years ago

“Horrible, Horrible, Horrible... I cannot believe I didn’t check reviews before I ordered an Apple Watch. How stupid of me, I should of done click and collect but stupidly decided to get it delivered. I’m still waiting and can’t get hold of anyone. The whole process is impossible. I want my money back and will be putting this review on everything”

Helpful Report

Posted 4 years ago

“Everything Terrible customer service. Hounding staff at the door to get you spending. Online store is the worst on the internet”

Helpful Report

Posted 4 years ago

“You're delivery service is awful! You told me you had shipped to royal mail almost a week ago. Royal mail say they've not received anything from Currys yet. Absolute joke of a service! Also the only support option seems to be waiting in an hour long queue to talk to someone on webchat who doesn't have a clue how to resolve delivery issues. Will never ever be using Currys again.”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,454 reviews