CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,429 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,429 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd November 2024

Beverly Landrey

CustomMade.com 5 star review on 17th November 2024

Joseph Huffman

CustomMade.com 5 star review on 15th November 2024

Alexandru-Petrut Popa

CustomMade.com 5 star review on 14th November 2024

Anonymous

1437

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to work with. Really great at making your vision come to life!!”

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Posted 3 months ago

“The customer service was absolutely amazing. They were extremely helpful and the ring turned out amazing”

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Posted 3 months ago

“Zero complaints. The process was flawless and communication was great! The end product was as beautiful as expected. I will always recommend CustomMade!”

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Posted 3 months ago

“Amazing company! Worked with them twice now and both times the customer service was top notch. The product is also above and beyond all measures. Can’t say enough great things about CustomMade!”

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Posted 3 months ago

“The service was outstanding, extremely fast and personalized. The final product is of great quality and exceeded my expectations.”

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Posted 3 months ago

“The process was so easy and the product was better than I could have ever imagined! I’ve already had friends comment and ask how to get one themselves!”

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Posted 3 months ago

“I was so impressed with not only the design work and craftsmanship of CustomMade, but also their service. The ring they made for me is absolutely beautiful, and they were patient with all my questions and concerns. The result is a wedding band that I believe will last for quite some time. Could not be happier with the choice I made.”

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Posted 3 months ago

“I have already third ring made here. Simply Gorgeous!!!”

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Posted 3 months ago

“Every step of the process was flawless. The ring exceeded expectations. Thank you.”

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Posted 3 months ago

“CustomMade first created my fiancée’s engagement ring. It’s a beautiful hand shaped moss agate stone accented by 2 moissanites. She LOVED it. We proceeded to get our wedding bands from here too and we were blown away! Our vision was perfectly executed and they have even more personal meaning. Not only are the rings stunning, the team members that help along the way are kind, communicative, and informative! They help your creative vision come to like. They make other jewelry, too! I recommend CustomMade to anybody and everybody.”

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Posted 3 months ago

“I wanted a unique design for an engagement ring. It's small size 5.5 so I wasn't sure how it would come out. Well it is so much more beautiful than I could have imagined. The team there was so helpful that I can't say enough. They even agreed to send it to me at a different address because I was moving. So approximately 3 day after I asked the to send it, it arrived, it had evey certification you could want the diamond, the ring, everything. So I thank the team for all there support and help I received during this process.”

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Posted 3 months ago

“I've ordered three items from CustomMade. The first was a ring I made for my husband, then two necklaces in a second order I had made for my daughters. The communication was great, and we were very happy with the results. We will use CustomMade again.”

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Posted 3 months ago

“I ordered a wedding ring for my fiancé and he is absolutely in love with it. It turned out amazing. The customer service was great. They were truly very patient with us because we didn’t have the funds right away so we had to put the project on pause for a little while but once we were able to get it going, it was like the process was never stopped and we were able to pick up right where we left off!”

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Posted 3 months ago

“The folks at CustomMade were extremely helpful. They worked with me quickly and got me exactly the ring I wanted. It arrived quickly and looks great, I highly recommend using this service!”

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Posted 3 months ago

“CustomMade designed and made a signet ring based on a family crest. Throughout the preproduction, production and postproduction processes, I was impressed with the updates I received and the attention to detail in the messages and accompanying renderings/photos. When the ring arrived, I spotted a tiny flaw and needed the piece resized. The company handled those issues professionally and promptly. I am delighted with my purchase!”

CustomMade.com 5 star review on 9th August 2024

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Posted 3 months ago

“I’ve worked with custom made on three different signet ring projects and all of them turned out great. These guys know what they’re doing. Although, I will say that there is somewhat of a disconnect in the design process. It’s almost as if you as the customer are helping the designer shape the ring and not the other way around. I would expect a jewelry designer to make suggestions based on their knowledge and experience, and not just say “I think it looks great” every time a revision is made. The costumer service is great. The final product is great. The design process is lacking. But overall custom made is a great choice for a unique piece of well crafted jewelry.”

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Posted 3 months ago

“CustomMade provided a unique and personal experience for such a special occasion. They provided several options and recommendations to best help create something one of a kind as well as maintain your budget. Each person along the way was extremely professional and helpful and would recommend to anyone looking to create a personal piece for their loved ones!”

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Posted 3 months ago

“I had a wonderful experience with Custommade. I created both an engagement ring and wedding band and they both look incredible, are of the highest quality, and are pieces that my soon-to-be bride and I will cherish for forever. The customer service was trustworthy, responsive to my requests, and extremely professional. I had great confidence making such an important purchase online and highly recommend to anyone wanting to create a piece of high quality jewelry with their own special touch.”

CustomMade.com 5 star review on 8th August 2024

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Posted 3 months ago

“From the get-go, I hae to say the professionsalism and clarity in communication from this team was simultaneously overwhelming and reassuring. The steps were clear, the expectations were upfront, and as someone that prefers quite a great deal of finesse and customization in designs I'll say that the patience with my iterations was abundant. Not only that, they were willing to simultaneously work with my envisioned design AND offer up the know-how of a seasoned professional. No upselling, no cajoling, no spamming, just people doing business in a thing that it's evident they're knowledgeable and passionate. When the ring arrived (which is gorgeous, but I haven't let my fiancee see it yet and I'm not about to spoil the moment with all you strangers), which didn't take very long, it was elegantly packaged, arrived more quickly than I'd anticipated, was everything I could have hoped for. Anyway I hate reviewing things. I'm an actual person that expects this to be the state for humanity; you tell someone that knows what they're doing what you want, and they work with you to make it happen. In this case, together we made something beautiful and lasting, and they made it EASY. There isn't a reason I wouldn't recommend this organization, other than I don't know many people and don't buy a lot of jewelry. Not sure what else to say, if you want some jewelry, these folks seem to know what they're doing!”

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Posted 3 months ago

“good experience designing, but casting process was cheaply done, metal was not as clean as I wished and when I suggested clean ups that were reasonable, they pushed me to just accept the ring and said that it was physically impossible to do. I just took it to my local jeweler for repairs and touch ups instead, which he did easily and I’m happy I did. I dont think this company would have put the same care into the piece as he did.”

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Posted 3 months ago

CustomMade.com is rated 5.0 based on 3,429 reviews