Login
Start Free Trial Are you a business?? Click Here

CustomMade.com Reviews

5.0 Rating 3,579 Reviews
99 %
of reviewers recommend CustomMade.com
5.0
Based on 3,579 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st February 2025
Oliver Blay
CustomMade.com 5 star review on 21st February 2025
Aiden Weddle
CustomMade.com 5 star review on 20th February 2025
Johann Getferdt
CustomMade.com 5 star review on 13th February 2025
Brennan Patrick
CustomMade.com 5 star review on 13th February 2025
Ky Vo
CustomMade.com 5 star review on 13th February 2025
Andrew Neault
CustomMade.com 5 star review on 10th February 2025
Daniel Fugit
1521
Anonymous
Anonymous  // 01/01/2019
Had no idea what I was doing. I sent them ideas and they put it together. Very good people.
Helpful Report
Posted 3 months ago
It was amazing working with everyone through the entire process of making this ring and each step of the way you guys were able to put my thoughts and ideas all perfectly into a singular ring. It couldn’t have turned out better, thank you!
Helpful Report
Posted 3 months ago
I had a fabulous experience working with Custom Made. The ring came out better than I had imagined and well within budget! They were very patient when I went back and forth on some design elements and answered all of my questions. All of the staff were delightful to work with. I’d recommend this service to anyone looking for a custom ring!
Helpful Report
Posted 3 months ago
Had such an amazing experience with custommade I'm so happy with the final product. The whole process was superbly coordinated and well set up. Professional customer service and great attention to detail. High quality end product i couldn't be happier.
Helpful Report
Posted 3 months ago
I want to first say that the experience of crafting a unique ring with CustomMade was incredible. When I first started looking for a ring I accidentally stumbled upon this service, and I really mean accidentally as I thought I had clicked onto a different site. Nevertheless, I was impressed by how many customization options there were to start with and was amazed by the friendly and extremely responsive staff. I'm a very impatient and nervous man when it comes to spending large amounts of money online as I have been scammed once before so I was very skeptical. Their process for crafting rings is also something to behold and has an incredible amount of flexibility. I sent reference images and preferences to them and they responded with a sketch that featured aspects of everything I'd sent. It felt great having their experts with me every step of the way and to have the process guide available at all times. The finished product...far better than I had expected and the pictures do not do it justice. Sure, you can go to Kay's or Jared's and get a ring in a fraction of the time, but if you want a completely one of a kind ring I Honestly cannot think of a better service. I will forever sing their praise and will definitely be using them again in the future.
CustomMade.com 5 star review on 24th October 2024 CustomMade.com 5 star review on 24th October 2024 CustomMade.com 5 star review on 24th October 2024 CustomMade.com 5 star review on 24th October 2024 CustomMade.com 5 star review on 24th October 2024 CustomMade.com 5 star review on 24th October 2024 CustomMade.com 5 star review on 24th October 2024 CustomMade.com 5 star review on 24th October 2024
Helpful Report
Posted 3 months ago
Emily and her staff were so friendly and accommodating to my needs. They offered innovation when I was stuck and were very supportive of any questions and critiques I had whether I had specific examples or not. Not to mention their responsiveness exceeded my expectations as they did not let my messages linger longer than an hour. The product is absolutely gorgeous and arrived well before the big day. It fit perfectly in my budget and is the only product like it out there. I highly recommend them.
Helpful Report
Posted 3 months ago
As someone who knew little knowledge of engagement rings, I had an amazing experience, am left satisfied and grateful to have had the pleasure of getting the perfect ring with CustomMade. I had amazing customer service and was very thoroughly informed through each step of the custom ring making process.
Helpful Report
Posted 3 months ago
Excellent response times. Outstanding quality and finish of the design. They really bring your idea of a ring to life.
Helpful Report
Posted 3 months ago
Great experience! I wanted to design my own bridal set, and CustomMade helped me do that, and it was super easy. The whole process took under two months, and I had my beautiful set at the end. If you want to design your own jewelry, or if you want something so specific they might not sell it, CustomMade is the place for you.
CustomMade.com 5 star review on 21st October 2024 CustomMade.com 5 star review on 21st October 2024
Helpful Report
Posted 4 months ago
Come join the family! Engaging in the process of a custom-made heirloom or piece is like spending your favorite holiday with the most uplifting and cheerful company! I’ve completed my second heirloom and have two more planned over the next year.
CustomMade.com 5 star review on 21st October 2024 CustomMade.com 5 star review on 21st October 2024
Helpful Report
Posted 4 months ago
Absolutely wonderful experience from start to finish and my partner now has the ring of her dreams.
Helpful Report
Posted 4 months ago
Awesome service! Simra and her team were extremely attentive and understanding of my needs, and the ring turned out beautifully!
Helpful Report
Posted 4 months ago
The process was extremely easy. They provided imput and listened to what I had envisioned. The ring at completion was more beautiful than I expected. Great company and people to work with.
Helpful Report
Posted 4 months ago
While there were many back and forth emails it did give me an idea of progress was being made and gave me many opportunities to make changes, and final review before,construction work began. Finished piece went through their quality control and corrected any problems before final payment was required. Shipping was great.
Helpful Report
Posted 4 months ago
Fantastic support with no pressure. It took me over a year to go through planning and payment just because life is life. When it was finally time to take that next step I was able to reconfirm my old design plans, make the payment & have my ring in less than 3 weeks. Staff was incredibly kind, knowledgeable, patient and prompt with responses. I was apprehensive about the process at first but through their guidance and support we were able to bring my vision to life! The rings all came out perfectly exactly how I envisioned and I am so excited to propose with a set that is as unique and special as my partner is.
Helpful Report
Posted 4 months ago
Ring turned out perfect, exactly as hoped and pictured.
Helpful Report
Posted 4 months ago
It was a great experience for what could have been very stressful. The ring turned out great she loved it. Thx again
Helpful Report
Posted 4 months ago
Working with Custom Made was quite easy and comfortable. They worked with me to get the pieces I wanted created. It really is amazing to see the physical product created from your imaginings. The process took a couple months but getting all the details just right was worth the wait. Would gladly work with Custom Made again and plan to!!
Helpful Report
Posted 4 months ago
It was a really good experience and all team members helped me design my wife’s engagement ring. It is definitely a go to place when I want something custom made and truly special for the most special person in the world.
Helpful Report
Posted 4 months ago
I was completely blown away with Custom Made's professionalism and ease of use! I didn't know that custom engagement rings from scratch were even a reasonable option for me with my budget, but I now have a custom ring that is perfectly how I invisioned it. They walked me along every single step of the process, including the sketches from the original designers, all the way to the 3d renders with my stone! The box they shipped in was beautifully branded and had lots of goodies for the proposal. But my favorite part of all is that I was able to design my girlfriend's engagement AND wedding ring at the same time, as well as my own band, and they will save the design until I am ready for the wedding set. I have already recommended their amazing services to a coworker and I can't say enough good things about Custom Made!
Helpful Report
Posted 4 months ago
CustomMade.com is rated 5.0 based on 3,579 reviews