CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing and can't believe more ppl don't do this I'm telling all of my friends about this service.”

Helpful Report

Posted 2 years ago

“This was a super cool process overall. The customer service was excellent. The design process was super fun and collaborative. It was neat to see my ideas turn into a drawing and then into a 3D model and finally the actual ring. I am so glad I was able to create this unique piece for my husband.”

CustomMade.com 5 star review on 9th May 2022

Helpful Report

Posted 2 years ago

“I was looking to have a special necklace created for my 1st Mothers Day (May 2022). I was pregnant with twins just before Christmas, but miscarried and I wanted to have something special to remember them by. I found CustomMade via an internet search. I was cautious at first (hard to know what you are gonna get with doing business online these days) but I very pleased with the customer service. They have quick response times to online inquires. And they were very patient with me during the design and quoting portion of my project. I thought the price and turn around time were both very reasonable. And now I have this beautiful, unique piece of jewelry that keeps my twins alive and close to my heart.”

Helpful Report

Posted 2 years ago

“Amazing service all the way through the whole process, never once had any doubt my ring would be nothing less than perfect, extremely helpful, understanding, and fast working while not sacrificing any effort. Would reccomended to anyone”

Helpful Report

Posted 2 years ago

“I had a great experience with this company! They were very helpful throughout the process, and made me a great ring! My fiancée loves it!”

Helpful Report

Posted 2 years ago

“I love CustomMade! I used this website to create my fiancées wedding band. The people I worked with were timely, reliable, and extremely responsive to any feedback I gave them. The ring came out so beautiful and everything I wanted it to be. I highly suggest this company for any rings you hope to create for loved ones!”

Helpful Report

Posted 2 years ago

“It was really good, they're there with you every step of the way, and have great customer service, never felt rush.”

Helpful Report

Posted 2 years ago

“I have a gorgeous antique garnet cocktail ring that I wanted copied so I could give one to each of my daughters as a keepsake. I sent a picture of it to CustomMade, and they did a marvelous job making a beautiful replica of the original. Plus it cost about $1000 less than another prominent jeweler wanted for the project. The people at CustomMade were very helpful, friendly and professional. I highly recommend them! Paul Burgett”

Helpful Report

Posted 2 years ago

“Quick response to my experience with custommade. I enjoyed every part of the experience and would happily do it again. Thank you custommade team. Allow me to express that this experience with custommade was truly wonderful. I had a vision of a ring that I wanted to create. People say create a custom ring is expensive and hard. Custommade made it easy to understand process of making a ring as well as helping create the ring. From the very beginning the website helps you navigate and design what kind of ring you're looking for. Once you kinda have an idea the Custommade team is ready to help design it any from or fashion. Starting with a fantastic team of sketchers. Custommade teams makes sure the sketches are to your liking and make a 3d rendering. Amazingly from sketch to 3d rendering in such a short time as well. They wait for you to feel that the design is perfect before finally making the actual ring. To top it all off just when think that "ok they're make the ring and they'll tell me when it's done how ever long that is" nope. They communicate through the entire ring making process so you're not in the dark. Every notification makes you excited for the ring. Their magnificent customer service makes you want to talk to them as much possible about the ring and the vision. My final take on this experience is it was great, I'm definitely going to make after ring with them in the future. I haven't pop the question yet but when I do and have some photos I'm definitely sharing them here.”

CustomMade.com 5 star review on 8th May 2022

Helpful Report

Posted 2 years ago

“My family was privileged to work with the CustomMade staff on two separate occasions. We developed a family crest and wanted to create a family ring. They walked with me step by step until we were completely satisfied. Their communication is impeccable. The finished product was amazing! I recommend Custom Made!”

Helpful Report

Posted 2 years ago

“The whole Custom Made team did an amazing job on my wife’s ring. They were all so kind and helpful. The ring itself was created and delivered in a timely manner and is absolutely gorgeous. It is exactly what I asked for. She loves it.”

Helpful Report

Posted 2 years ago

“From the start I knew I wouldn't find anything like what I wanted in a store. I'm so glad I found Custom Made instead. From the quiz and initial designing, to the finished product, everything was fantastic. The customer service works with you every step of the way. And while my partner hasn't received their product yet, they're going to love (and brag about) their one-of-a-kind, Custom Made ring.”

Helpful Report

Posted 2 years ago

“From the start to the end it was an amazing experience! The communication was outstanding and the ring came out beautiful. Really professional and helpful team. Will be back for the wedding bands!”

Helpful Report

Posted 2 years ago

“Everything from start to finish was wonderful. Everyone I had worked with my on my ring was super helpful, working over several rewrites of the design to make sure I got exactly what I wanted. They had every bit of information I wanted or needed. They were always very informative about the process and how everything was being done. And they kept me up to date on progress with accurate timelines as well as keeping in constant contact. Then I finally received the ring and was absolutely blown away at how it looked. I'm so incredibly happy with what I got to build with CustomMade and their team and I'm very excited to use it for that special moment. I highly recommend using them for your custom jewelry needs.”

CustomMade.com 5 star review on 7th May 2022

Helpful Report

Posted 2 years ago

“I first started looking for a very special ring for my fiance, big Ahsoka Tano fan! I found CustomMade and my fiance went through very simple steps and wonderful customer service to get the ring of his dreams!! His face when they showed him his idea was a memory I will always cherish! I too was having issues finding something that was special for me. CustomMade made the most heartfelt loving ring that was in my head and made it a reality! Everyone there at CustomMade was wonderfully nice, attentive, and amazing!! I now have the exact ring I always wanted!! I have already recommended CustomMade to everyone but I will keep recommending them til my last breath! I am so happy they made our dream rings a reality! Thank you so much everyone on our team at CustomMade, you were all wonderfully amazing!!”

Helpful Report

Posted 2 years ago

“I was really looking for something special and something that would be unique. Custom made listened to what I was looking for. They worked with me, we went back and forth with pictures and sketches until I got exactly what I wanted. They were reasonably priced and very professional. I’m very happy with the product and service received by CustomMade. I highly recommend them!”

Helpful Report

Posted 2 years ago

“At every level of interaction with the staff, the people were awesome to work with. They were super kind and answered all my questions and worked with me to get every detail right. I really appreciate the thought and help they gave me in designing it, definitely returning. I was wondering if I wanted to send it in for future add-one is that possible?”

Helpful Report

Posted 2 years ago

“My Custom Made experience was so incredible. I have never experienced such personal, hands-on and consistent customer service before. Every person I spoke with throughout the process was so kind and helpful. They were truly so passionate about making your vision come to life and the final product blew me away. I will definitely come back for future pieces.”

Helpful Report

Posted 2 years ago

“CustomMade was an amazing service to work with and the end result was even better than I had imagined! I was met with cordial and knowledgeable folks every step of the way and they were more than patient with me as they helped me navigate my way through the process. This was my first time using them, but it certainly won't be the last.”

Helpful Report

Posted 2 years ago

“Pretty cool experience! The finished product looks exactly how the 3D CAD design looks and the process of review is pretty seamless, just have some patience when discussing changes and fixes to the design and the whole team you work with will be awesome! Much recommend if you're looking for quality peices!”

CustomMade.com 5 star review on 6th May 2022

Helpful Report

Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews