CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,441 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality was spot on. Overwhelmed by how it looked. They delivered on what they promised.”

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Posted 2 years ago

“My now fiancé absolutely loves her new ring. She can't stop staring at it and has sent pictures to everyone she knows. It's amazing how well this team of jewelers captured her personality and taste. 100/10 stars would recommend!”

CustomMade.com 5 star review on 10th April 2022

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Posted 2 years ago

“My experience was great! I was sceptical at first because buying a ring is a huge purchase and not seeing it in person is scary. The team at custom made took things at my pace and had the utmost professionalism, even when I was being very nit picky about small details. No rushing to complete things and everything was explained thoroughly. If they didn't have an answer for your question they did their due diligence to get the right answer! The ring I designed came out looking fantastic and I'm happy I went with custom made.”

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Posted 2 years ago

“I wanted to get something that represented my family and after doing some searching I found Custom Made and saw their other rings. I have always loved the way my family's crest looks, and the team at Custom Made did an amazing job making what will now be a family heirloom. It took a few months but the entire time I was kept in the loop on what was going on in the design/creation process. Whenever an issue came up or I wanted to make a change all I had to do was reach and it would be resolved within 24 hours. Fantastic final product, great customer service, and an easy stress free process.”

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Posted 2 years ago

“I had an awesome experience creating a extraordinary custom made ring with plenty of assistance from the custom made team. The engagement ring turned out absolutely amazing down to last fine detail. I will be back with pictures from the proposal. I know my Stormie will absolutely adore it. I highly recommend anyone to get a ring made by custom made. I'll most likely be back to get a matching wedding band created! Update: She said yes and we are currently planning out the wedding. I got the proposal moment all caught on camera by a secret camera guy. Thanks CustomMade for an amazing experience!”

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Posted 2 years ago

“I didn't know where to start when looking for an engagement ring. I obviously looked at my girlfriends Pinterest to see what she liked, but I just couldn't find anything to match what she wanted. I found CustomMade online and decided to give it a try, and they somehow made "The" ring I was thinking of in my mind. I gave them the ideas I had, and BAM, there it was. Everyone that has seen my now fiancé's ring has showered me with compliments, saying, "You did good" and "You know her well." It feels good to hear that, and I wouldn't hear it if I went through someone else. CustomMade definitely surpassed my expectations.”

CustomMade.com 5 star review on 9th April 2022

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Posted 2 years ago

“Custom made did an excellent job to help me design our engagement ring! They took into account my ideas, and were very knowledgeable about the qualities, pros/cons, and other information about the options for stones, metals, etc.”

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Posted 2 years ago

“I was looking at other "custom" companies that popped up on google to make the very unique and specific engagement ring I put a lot of thought into. Turns out most of them are a little misleading using the word "custom" as they could only work very specifically from their catalog. Custom Made actually creates your idea from scratch and listed to my ideas so well they were able to nail it in only 2 tries. From the sound of that you'd think you would be paying the most premium price, but it was actually very competitive with the not so custom at all other companies I tried to work with, and also the customer service is very responsive and friendly. You're talking to real people which gives you a real personal small custom shop vibe. Highly recommend!”

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Posted 2 years ago

“CustomMade took an idea that I had and workshopped it into something beautiful. I thought that the price would be unreasonable but I gave them my budget and they found a way to make it work within my budget giving me a beautiful ring for a much lower price than I expected. I have recommended it to all of my friends.”

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Posted 2 years ago

“The crafters and artisans were amazing to work with. They listened to my ideas, asked the right questions to help me articulate what I was looking for, provided example pictures when helpful and did a great job at guiding me through this process.”

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Posted 2 years ago

“I had a design for a custom engagement ring which CustomMade realized beautifully. The folks I worked with were super responsive and helpful each step along the way and made the process both easy and also enjoyable.”

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Posted 2 years ago

“Outstanding experience all around!”

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Posted 2 years ago

“I went to Custom Made in order to create a special, custom ring. I am extremely satisfied with the ring and very pleased with the overall experience. The people I worked with were very helpful and quick to reply to my questions (even on the weekends). They listened to what I had to say. They gave genuine advice on how to make my idea better, and not try to sell me the most expensive options. What I liked the most about the development phase was that everything was upfront. Any option for my ring was followed up with a quote and I was able to chose the best option that worked for me. Another great aspect was that each phase in creating the ring was outlined ahead of time. So I knew where I was in the development process and what was coming up next. I also knew when payments would occur and how much. Each step required my approval before we moved forward. I could tell that everything was setup so that I would be happy with the final outcome, and that I had the chance to voice my thoughts before we came to the final product. One of the best experiences I had was when the ring was finally being made. I truly had the feeling that everyone was excited for the final outcome (especially after I mentioned why I wanted to create the ring in the first place). They were very supportive and it was an overall positive experience. I will gladly come back again and I will highly recommend them to anyone who is looking for a ring.”

CustomMade.com 5 star review on 5th April 2022

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Posted 2 years ago

“It was truly a great experience working with CustomMade, they were professional and on point bringing to life the ring I had in mind. I feel that working with CustomMade is 100% a better experience than buying a ring from a jewelry shop. CustomMade takes every detail you provide them and simply put, they create magic! My fiance (and my band) are beyond amazing! Thank you CustomMade and all your wonderful personnel for providing me with exceptional service! I would recommend this service to my friends and family!”

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Posted 2 years ago

“I had a excellent experience working with the folks at Custom Made. They assembled a team from the start of the project throughout every aspect, design, materials, time frame etc to assure that every aspect from start to finish was done perfectly. I am very happy with the final product. It came out looking better than the ring that I had in pictured in my minds eye all along. The craftsman at custom made are true artists. They don’t copy, they originate, that’s what makes them so exceptional. Working with team work makes a huge difference too. It keeps their whole team in the loop and up to speed. … I will definitely use them again, and look forward to working with them on other family heirlooms again soon. They are timely, considerate & very understanding. I highly recommend them. Their quality is Top, their craftsmanship is beyond any others. I highly recommend them. I’m available to ask questions and recommendations and they have my permission to give out my e mail address to any future clients that would like to hear about my experience personally. …. Alan Willinger”

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Posted 2 years ago

“Very smooth process throughout, they created exactly what I was looking for.”

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Posted 2 years ago

“Thank you very much for sending me a detailed message from the time I asked for the production request to the time the product was released. Also, it was very nice that asked me about the specific materials, drawings, and design modifications of the product first. And to someone who are reading my review: If you are hesitant to request customization, please do not hesitate to find custom made. The best custom jewelry designer you will never regret.”

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Posted 2 years ago

“Everyone I've worked with has been wonderful. I've had 2 rings made with another one in the works. We weren't completely satisfied with my fiance's ring, and they're remaking it!”

CustomMade.com 5 star review on 2nd April 2022

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Posted 2 years ago

“Engaging and helpful”

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Posted 2 years ago

“Great communication and my ring was exactly as I invision thinking about matching my band to my fiancé since his came out so beautiful”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,441 reviews