CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality is good, My wife is happy. I have personally spent two months working with the company to make sure I will receive what I want and not what they wanted me to accept. First, they just sent me random 3D files from the internet rather than trying to make something that will resemble the photo. Then they made many models that were significantly different from what I asked for. I kinda felt that they just employ cheap freelancers and act as a middleman between you and a freelancer. Also, I could see that most of the time different freelancers will do 3D design. I needed to fight for every small detail of the design, pixel by pixel. While the company said to me that "we don't want to you settle on something less than perfect", in reality, no one cared about quality and I did most of the heavy lifting of making sure the result will match the photos. Which is very far from expectations of making an order and forgetting about it. During that two months, I become frustrated with the company numerous amount of times. Now when I see the result in person I am happy, but also I remember that horrible two months that I needed to fight for every small detail, while the company staff couldn't even bother to deliver quality on their own.”

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Posted 2 years ago

“This is the second time I have used this company to make a custom piece. They are fast, efficient, fair priced, and the quality/craftsmanship are second to none. This company made me realize how easy and cost effective it is to have jewelry exactly the way I want it. Do not hesitate to purchase, you will love the process and the end result.”

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Posted 2 years ago

“I found the staff eager to help with any concerns, it was a pleasurable experience and my wife loves her birth stone cross. I would definitely use Custom Made in the future.”

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Posted 2 years ago

“Necklace is a very true representation of what I asked for! Communication and explanations given throughout the process were precise and helped put my mind at ease for what is to be a very precious and meaningful piece! All were extremely helpful and sympathetic to what the piece will represent …. And definitely put my trust in them that they wanted to get it right… The piece will be treasured forever and has a very strong meaning to the wearer who I have no doubt is going to be delighted when she sees it. From production to delivery time was excellent … especially considering I am in Scotland and production is in USA. All authentication paperwork is provided along with the piece again maintaining a strong level of trust. Many Thanks”

CustomMade.com 5 star review on 31st October 2022

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Posted 2 years ago

“This was an amazing experience. My fiance thought he would never find the perfect ring anywhere and was ready to settle for a boring simple band but we are both glad that I reached out here. Originally we thought that custom rings would be overly expensive but it was VERY reasonable for a wedding ring. The best part was the enthusiasm of the team we worked with. These people are dedicated to their craft and all of the individuals we spoke with seemed as excited as us about the piece. It came out better than anything we could have anticipated. So glad we went with Custom Made!!!”

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Posted 2 years ago

“The responses were every quick, and I got exactly what I asked for.”

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Posted 2 years ago

“Great customer service and product quality. My ring design was modified several times to ensure top end quality and satisfaction.”

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Posted 2 years ago

“From the start CustomMade made me feel like a priority. They made sure to present me with all of my options and explain them thoroughly. I never felt pressured into a decision. Their fast response rate makes you feel like a valued customer. I honestly cannot recommend them enough. The process was so simple and well worth it. Looking forward to popping the question with such a beautiful, custom-made ring. Thank you CustomMade!”

CustomMade.com 5 star review on 30th October 2022

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Posted 2 years ago

“Very helpful. Made a beautiful piece that really represents what I wanted.”

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Posted 2 years ago

“Custom made was awesome. They reply in 1 business day or less. They are willing to be flexible with your design to fit what look you wanna perfect. And they aren’t shy to give you their opinion if u want it. I would highly recommend them if you’re looking for any type of gem or design.”

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Posted 2 years ago

“The entire process was super easy and the consultants in each process were wonderful to work with. We loved how all communication was electronic as we are busy people and to ensure everyone was on the same page. Now the actual ring itself is exactly like the design we had agreed to. Also, there aren’t words to explain how beautiful the ring turned out. They also surprised us with a special engraving on the engagement ring band that correlates to how my fiancé and I met. They did have to push the delivery date back a couple times to ensure the ring was perfect but when it was done it was overnighted to us. We highly recommend Custom Made if you are looking for a very custom, beautiful, and high quality ring.”

CustomMade.com 5 star review on 29th October 2022

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Posted 2 years ago

“The team at 'Custom Made' are undoubtedly extremely professional and made the entire process super enjoyable. I bought a pair of matching pendants for myself and my sister and we were able to effectively incorporate our ideas into the design while getting professional advice from the design team to ensure a good balance in the design. Further, when the pieces went into production, we received weekly updates and when requested a change after the final piece was made the team was kind enough to redo that. The quality check following this was extremely thorough and the team remade both pieces as they found a defect due to the additional changes that were later added to the design. We would like to thank the entire team for the amazing work on this project and would come back to you for more custom jewelry pieces in the future!”

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Posted 2 years ago

“I have had the most exquisite ring made and the communication has been wonderful. I was a bit cross at paying $800 in customs charges however - not yours or my fault but a real pain. When I received the ring, it was sadly a little too big and I wished I had requested the band to have shoulders up to the halo mount. This being said, Custom Made has offered for me to return it so to actually do the above alterations. I did send this through about a week ago to Lulu but in case I mised reply, I haven't heard anything back and how to return it. This is just a blip becuase everything else has been fantastic.”

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Posted 2 years ago

“My experience with CustomMade was average. What's really great about the company is their amiable staff. Everyone I've interacted with has been really kind and followed up with me in record time. But, to be short on my "average" rating, it's simply the quality of the design that I received. I can only speak to my experience in making a signet ring with my family's coat of arms. The design isn't overly intricate, but is definitely not a standard image that was engraved into a ring. Do I like my piece? Yes. Do I love it? No. My opinion is that CustomMade is good for standard jewelry, perhaps even above standard for engagement rings (I just don't know because I didn't have one made). The product I received is very similar to what I saw when a company at my college graduation gave me a brochure for a college ring. It was a standard set of designs to choose from, and your ring would look like thousands of others. Not bad, just average. This is what I got from CustomMade. I have no negative feelings towards CustomMade as it's more on me for choosing them and not providing more of what I was looking for or at least asking for what I really wanted. My needs would have been best fulfilled by a genuinely skilled craftsman rather than an online company. Definitely consider them if you're looking to have something made. Just be sure the examples of work match what you really want.”

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Posted 2 years ago

“Hi, it has been great experience to cooperate with your team and see how the masterpiece is being created. Many thanks, definitely recommended.”

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Posted 2 years ago

“The project team kept me updated every step of the way while working on my rings. They turned out so much better than I could have imagined. I would definitely recommend custom Made to anyone looking for a unique ring.”

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Posted 2 years ago

“I really loved the process and the opportunity to creat something unique and when i received the final product i feel in-love with how the ring came out”

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Posted 2 years ago

“All the workers that worked with me on the ring were very nice and communicated extremely well and kept me updated in everything going on”

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Posted 2 years ago

“Those I worked with were very patient, kind, and caring about my vision of the ring! I am so excited to propose :)”

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Posted 2 years ago

“I reached out to custom made in mid August to get a custom wedding band made for my fiance. Let me start by saying, when they say "custom" they really do mean custom! From the exact shade and size of gems I used to even the font I wanted for the engraving. Everything was my choice! Our wedding ceremony is set for the end of November of this year so I had quite a short deadline to work with. I started out the process with a very very basic idea of what I wanted. Over the course of a few weeks, there was a ton of communication back and forth to have a more solid idea of what I wanted. I'm absolutely blown away with how amazing my experience with custom made was! We went into tons of details based on all of the things that I wanted to have included in my ring. Once I had made all of the choices and approved the drafts and plans, (about a two week period) they got started on a 3d design so it wasn't just a drawing of my ideas. I received my finished ring around the end of September and it's absolutely perfect. My fiance loves the ring as well! From start to finish, I didn't feel pressured to spend more or to make choices that I wasn't 100% in love with. All in all, a fantastic experience from start to finish. If given the chance, I would love to work with them again!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews