CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,439 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

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“Thank you for, my unique sunflower bumblebee wedding ring”

CustomMade.com 5 star review on 30th December 2022

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Posted 1 year ago

“I was looking for a very special engagement ring for my girlfriend. Upon my Google search for a company providing custom jewelery, i found CustomMade. Right from the start i felt best to be guided by their experts. I learned a lot about the crafting process and the different metals and stones. All the time they focused on my wishes and tried to make it possible. I never felt like pushed in a certain way, just to give them money. The final outcome of the ring is 100% my wish! I can totally recommend CustomMade to everybody who wishes to make a special present for a special person come true.”

CustomMade.com 5 star review on 29th December 2022

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Posted 1 year ago

“Great experience! Absolutely love my custom piece. Would highly recommend for anyone looking for that 'special something'”

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Posted 1 year ago

“I greatly enjoyed my custom made experience. The team was attentive, caring and very helpful. They brought my vision to life and I absolutely love the final product. 10/10 would recommend!”

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Posted 1 year ago

“Working with my CustomMade team was AMAZING! They were helpful, supportive, communicative and completely open to whatever my needs or questions were. When my fiancée’s ring was cast there were small imperfections in the band itself. Instead of selling me a subpar ring they recast it for me so I would have the perfect ring for her. The ring is gorgeous and when I proposed to her I knew I was giving her a one-of-a-kind ring! Thank you CustomMade for making my happily ever after come true!”

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Posted 1 year ago

“This place is amazing. The team will bend over backwards for you just to make sure what you want is made to your exact specifications. I asked the team if it was possible to recreate a necklace that my girlfriend had lost which had an incredible amount of sentimental value to her. I managed to find 2 photos where the pendant was clear enough to describe and they made an almost perfect replica, being a complete match on size, shape and detail. Their customer service was also fantastic, telling you what process your project is currently on and a detail explanation of what that process is. They provide an estimated time of production and delivery, which definitely was appreciated! They’re a small business in Cambridge Massachusetts and I couldn’t be happier with the results they gave. Worth every penny spent!”

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Posted 1 year ago

“CustomMade really deserves a 5-star rating from me. The service from start to finish was so good that I almost started to wonder if it was a scam. But they proved to be very legit. They worked patiently with my timelines, kept me informed through each step of the process, and were surprisingly pleasant the entire time. My piece looked just like how I imagined it. Photos don't do it justice - in person, it looks way better! I am honestly happy I used their service, and have already started thinking of another piece I want, after seeing their work firsthand.”

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Posted 1 year ago

“Great craftsmanship. Very pleased with the ring!”

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Posted 1 year ago

“Everything was super easy. And everyone was super helpful. Would highly recommend.”

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Posted 1 year ago

“I cannot express how amazing this process was and how happy we are with the final project. I needed something unique for my husband’s wedding band as he and our relationship is unique. They out did themselves with this ring. Trust in the process and you will get what you are looking for. Thank you!!!!!”

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Posted 1 year ago

“Thank you for making his signet ring come to life! Your staff is incredible. Held my hand the entire way! And the finished product is a dream come true!”

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Posted 1 year ago

“From the first communication, through to my item arriving at my door, everything was impeccable! I was kept in the loop about every step in the process. I needed something adjusted, slightly, in the design, and they did it with nothing but the utmost in wanting me to get what I wanted. The final product was beautifully packaged, and it looks spectacular!! I have to admit, the design was a bit tricky, but they pulled it off. Kudos to the entire team for a flawless experience!! Oh, and it came in well ahead of my expected timeframe!”

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Posted 1 year ago

“Honestly, they were so responsive and catered to the design choices I requested, and I appreciated every detail that went into this piece. Also, being able to have great aftercare for the ring is amazing too 🔥”

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Posted 1 year ago

“Amazing service and worked with me very well.”

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Posted 1 year ago

“I would very much like to thank Charlie Bryan Nix and the artsans who made my Class ring. It was a Holy project and they made with great care and effort a Holy object for me. The meaning of their efforts will soon be understood. 7.14.23.. May God bless you. May God keep you. May his face shine ipon you...and bring you peace. Love, Daniel /H1840/...the Uwd of God.”

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Posted 1 year ago

“What an amazing experience! The communication was phenomenal! I was blown away by the attention my project received. The finished product was amazing and the packaging, certification and presentation was superb. My husband opened his ring on Christmas morning and was truly surprised at the craftsmanship. You’ve got a lifelong customer!”

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Posted 1 year ago

“It was very easy, and they are patient and very clear and transparent about the jewelry making process. I received updates exactly when they said I would. I am very impressed with their work as well.”

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Posted 1 year ago

“I was walked through the process and included in every detail. They listened to what I said and produced amazing rings. We will use them again.”

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Posted 1 year ago

“CustomMade has the BEST customer service. I created a unique design and my representative sent me drafts and samples for texture, color, design, pattern, and every possible look. He explained the process AND the ring was finished sooner than expected! I love my final product and there is NOTHING like it anywhere else in the world. It is perfectly sized so I can easily take it on an off,but it does not slide around on my finger. The gold has three different textures but the luster is amazing for every angle. I LOVE my ring! Thank you CustomMade!”

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Posted 1 year ago

“You guys absolutely crushed it! My now fiancé loves the ring. You all worked at my pace and didn’t make me feel like I needed to make a decision right away. You were even able to source a new center stone after I had already chosen one. Can’t thank the CustomMade team enough!!”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,439 reviews