CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t thank the team enough to help me with this special project!”

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Posted 2 years ago

“I had a very specific idea for a design and a 1 dimensional drawing of it. It was very difficult to translate into a 3D object. The at Custom Made worked with me for quite a long time to help me get it as close to my vision as possible. They did a great job and my final product was great.”

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Posted 2 years ago

“Everyone I worked with was super knowledgeable and extremely patient. Never once did they make me feel bad for tweaking our design multiple times, and I believe it when they say they’re committed to getting the rings right for their customers.”

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Posted 2 years ago

“My experience with Custom Made was about as good as I could have expected. Service was responsive and informative. The process was simple and seamless. The final product was better than I thought it could possibly be going into this and my fiance was floored by the craftsmanship. There was not one thing I asked for that they couldn't do. I will sing the praises of Custom Made every chance I get.”

CustomMade.com 5 star review on 3rd July 2022

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Posted 2 years ago

“The staff is very kind, quick to respond, and truly want to ensure each ring's design is the best that it can be, both in quality, and aesthetic design, to match each couple's story. They will not only make the ring, but inform you how their process works, and how each ring is made. The pricing is not cheap, but it is reasonable and fair (but hey, it is custom after all). The staff will work with you to not only design the best ring, but to ensure the best quality diamonds and metals are used for each couple's price range. I was made an amazing ring, and I can't think of anything that would make it better (and I was even on the cheaper side of budgets)!”

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Posted 2 years ago

“The whole experience was amazing. Everyone was extremely friendly and professional. All they care about is making sure you get the best ring you could ask for.”

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Posted 2 years ago

“They were super helpful in getting exactly what I needed. They kept me updated on the process and worked me through every option to get the perfect pice. It turned out beautiful!”

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Posted 2 years ago

“Hello my name is James A. I wanted to let everyone know the Custom Made is the absolute best company for anything custom jewelry made. I had a gorgeous large multi gold and diamond/ gemstone pendant made and the communication was on point. The longest time I waited for a response was less than 12 hours at any given point. Holiday or weekend. They are amazing. The piece came out more beautiful than I even imagined and that is even more impressive. I am no doubt using them for all my future projects of jewelry and my family’s as well. I recommend them to everyone. I will actually be creating a ring that I want them to make in the very near future. Can’t wait to write another amazing review about them. They are the best in the business by a long shot. I used another company before I found them and I will never go back to them. There would be 3-4 days where I wouldn’t even get a message back during the week. Custom Made is by far the best of the best.”

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Posted 2 years ago

“The staff is friendly, professional, and works with you to ensure that your product is done right the first time.”

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Posted 2 years ago

“My experience was amazing!! From telling the creators what my future wife likes, to designing my ring and making it even better than I could ever imagine. Every response was thorough and quick. Every member I had spoke with has been super friendly and helpful. Will for sure be getting my wedding band here.”

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Posted 2 years ago

“Experience was very good from start to finish! I was able to describe in words what I wanted in my girlfriend’s ring and CustomMade produced it like they plucked it from my imagination. The ring, customer service, and continuous follow up on my project was perfect.”

CustomMade.com 5 star review on 2nd July 2022

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Posted 2 years ago

“It was fun. And they helped a lot!”

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Posted 2 years ago

“After finally asking she said yes. The ring really made it extra special. The work that the team at custommade.com did was brilliant and she loves all the details they helped me put into the rings design. Throughout the whole process every member made sure everything was perfect even to the point of remaking the ring as the gem was not the right colour. I could not have asked for a better ring for this special moment in my life. Thank you everyone at custommade.com”

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Posted 2 years ago

“What a great experience I had with CustomMade. From my first inquiry to the final shipment, the whole process was more than I could have asked for. They took my ring design and ideas and made a masterpiece. The attention to detail is truly amazing and the communication was amazing every step of the way. I couldn’t have asked for a better team to work with. I would like to thank the entire CustomMade team for there hard work and dedication.”

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Posted 2 years ago

“It was a wonderful experience working with the custommade team. The team was incredibly insightful, informative, responsive, and understanding. They helped to bring our vision to life and nail it in every aspect. We are very happy with the final result. Give these guys your business they truly deserve it.”

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Posted 2 years ago

“Outstanding customer service and communication from start to finish. The team at CustomMade helped me create a ring that my fiancée adores. Thanks for everything!”

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Posted 2 years ago

“It was a very detailed design process, much faster than I expected.”

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Posted 2 years ago

“They are super helpful and understanding. Very precise on the products they provide and willing to change even the smallest details for no extra charge.”

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Posted 2 years ago

“From start to finish Custom Made were excellent in making our families dream a reality. Each step was easy to handle and the design process made a breeze by their brilliant and skilled designers! The final product was a piece of pure quality that can be passed down through generations to come. I would highly recommend their services to anyone looking for a quality piece of jewellery”

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Posted 2 years ago

“Phenomenal customer experience, help was always given within a few hours. Delivery was exceptional, and the product was absolutely breathtaking.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews