CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,443 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,443 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 29th November 2024

1448

Anonymous

Anonymous // 01/01/2019

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“I believe this is a fantastic company, they were very helpful and patient when it came to the design process and everything turned out spectacularly. Would definitely recommend them to anyone”

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Posted 2 years ago

“The design team was very helpful every step of the way! The team was open to suggestion and put everything I wanted into the design to make it perfect and absolutely one of a kind”

CustomMade.com 5 star review on 5th December 2021

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Posted 2 years ago

“Truly amazing service and the piece I ordered is everything I wanted and more! Definitely earned me as a repeat customer and I recommend them to anyone looking for custom jewelry”

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Posted 2 years ago

“Exceptional customer service. Made this entire process unbelievably easy. I have to shout out all the different specialists that helped me with this process.”

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Posted 2 years ago

“Amazing experience! They were so helpful throughout the entire process and the product is to die for!”

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Posted 2 years ago

“Incredible Service”

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Posted 2 years ago

“CustomMade was so incredibly helpful. I was extremely pleased with the final product. Throughout the entire process they were patient and kind. They offered solutions to any issues that arose and I cannot thank them enough for the one of a kind engagement ring. I’d recommend it to anyone look for a custom jewelry piece.”

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Posted 2 years ago

“This was an absolutely fantastic experience. The team at CustomMade was amazing, they ushered me thru the process explaining each step with clarity and detail. They were patient in designing my ring exactly as I envisioned it. We went thru many design iterations, and I never felt hurried or that there was an attempt to end the design phases until I was fully satisfied. The ring came out beautiful and the quality of the finished product was flawless. The final price ended up being a bit below the original quote. If you're thinking about having a custom piece of jewelry made, look no further. If in the future I decide to have another piece of custom jewelry made, I will for sure use CustomMade to design and create it. Highly recommended.”

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Posted 2 years ago

“So, I wanted to have a ring made for my wife from a design I had rolling around in my mind for decades (We have been married since 1980). I had never been able to get her a ring until now because what I did for a living did not allow me to. Finally, I had enough money to be able to form all this sorrow and longing and imagination into a gift for my wife. I needed to find someone that could work with the design I had and create this ring. I emailed several custom Jewelry makers and for some strange reason, none of them got back to me. (interestingly they all got back to me after I had already decided to go with Custom Made). Then I came across custom Made online, and when I searched for reviews online there were only the reviews they had posted themselves. I was concerned that I might be throwing this money I had waited a lifetime to have a way to some internet scam artist. I was concerned that whoever Custom Made was, their people would not be able or willing to work with my design idea. I was concerned they might not be competitive in their pricing. So, I went forward, tentatively to see if they could make me feel more comfortable with their ring creation process. And I was wonderfully amazed from the get-go just how professional and satisfyingly communicative they were. And they remained communicative all through the extensive back and forth design process. They would get my design idea and suggest a few designs. I would say I liked this in design number one, and that in design number two. I don't like that at all. And they were champions at working with my feedback and input. And their way of scheduling payment from you only incrementally (in three stages, beginning at first with a small payment when I was ready to go ahead with the design process and then half down when I had finally approved a design for them to make a mold from, and then the last payment only when they had made the ring and were about to ship it-they had pictures I could see to verify I was getting what I thought I was getting. The ring came very fast to my house and I was even more impressed by its beauty when I saw it live on my wife's hand than I was with the pictures of it. I am so very thankful I found this company. I am immensely pleased with their entire way of serving the custom jewelry needs of their customers. And my wife loves it.”

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Posted 2 years ago

“They took my vague ideas and helped me create a unique ring. I got to pick out my own stone and make changes along the way. Everyone who helped me through the design process was attentive, quick to respond, and gave me even more information than I could ask for. I expect to use their service again for the wedding ring.”

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Posted 2 years ago

“The whole experience was great. Excellent communication along the way and the product was SO perfect! Good quality and happy customers!! We had a necklace made for my mother-in-law's 70th birthday. The kids call her "Bunny", and the gems are their birthstone colors. Turned out beautifully. My only complaint is my fault. I do wish I would have gotten bigger gems in it, but that was zero fault on custom.”

CustomMade.com 5 star review on 3rd December 2021

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Posted 2 years ago

“The custom process was so special. The price was so reasonable, and I loved every minute of it. The design team was very patient and helpful and in the end, the finished product was so much more perfect than I ever imagined. The smile on my daughter's face when she opened it was priceless. I can't thank Custom Made enough for what they created for my daughter. It is a one of a kind piece that her classmates are envious over.”

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Posted 2 years ago

“Perfect in every way! In a time where customer service appears to be an afterthought, Custom Made far exceeded my expectations and I will ALWAYS recommend them!”

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Posted 2 years ago

“I enjoyed that I could make a true custom piece of jewelry on this website but I had to remind them of specific details multiple times. Some of the instruction/information I received regarding gemstones was a bit confusing as well.”

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Posted 2 years ago

“I had always wanted to have a signet ring to pass down as a family heirloom. CustomMade made that dream possible. In every way they were both professional and incredibly helpful throughout the design and manufacturing of the ring. One day, I hope to pass the ring down to my grandchildren. I am very glad I decided to partner with CustomMade for this project. It was worth every penny and I intend to use them again.”

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Posted 2 years ago

“I was very happy with the overall quality and level of communication I had with custom made throughout the creation process. Was especially impressed with the quality of the piece of jewelery, though a little expensive, totally worth it.”

CustomMade.com 5 star review on 2nd December 2021

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Posted 2 years ago

“Recently I had a custom ring made to commemorate my military service. It involved a rank insignia on the face along with some engraving. The process was fantastic. I was able to choose my style, metal, and all the details. The best part was before I made the purchase they sent me photographic quality mock-ups of the ring so that I could see exactly what I was getting. I wouldn't call this a bargain option but as this is a lifetime purchase and will be an heirloom for one of my sons, it is worth every penny. I would certainly recommend this to anyone looking to get custom jewelry cast in precious metal.”

CustomMade.com 5 star review on 1st December 2021

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Posted 2 years ago

“I'm very glad I chose CustomMade.com to create my pendant. I hadn't seen anything quite like it in stores and knew that I'd had to create one from scratch. Shopping online isn't always easy and you never know what the end result will look like. The extreme professionalism of CustomMade.com was a great reward for my faith and the end product looked exactly like I'd hoped. The site was very easy to navigate and the technicians were in constant communication with me every step of the way. They listened to my feedback, answered each of my questions, and addressed any concerns I had along the way. I definitely recommend them for anyone looking to translate something from their head to a beautiful piece of jewelry.”

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Posted 2 years ago

“This was an excellent collaboration. From being asked to tell the story of our love, seeing it become real in the design of the ring, getting expert guidance on diamond selection, and being kept in the loop on progress, I am impressed and delighted by CustomMade's creative process. I especially appreciate the way the team worked through multiple sketches and renderings with me to make sure that the ring we received was exactly what we wanted.”

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Posted 2 years ago

“The team is amazing! They are communicative with you the entire way. They make different suggestions to you throughout the process of creating your piece and they even accept outside designs and are willing to adapt them into something that works. They are determined to create a piece you’ll love. Everyone is professional and stays in touch, while respecting any time you may need to think about the piece or come up with payment. I would definitely use them again for future custom made pieces and the prices are so worth the product. I am truly amazing and very grateful for my custom made piece as well as my experience throughout the entire process.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,443 reviews