CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so in love with my class ring. It is beautiful and so much better than I could have thought. Yes, I did design the ring from start to finish, but having it in person made it so much better than any picture or rendering. The whole process was amazing. I did go through a period of doubt during the design process, but any doubt I ever had has been vanquished. I want to clarify that my doubt had nothing to do with the team or the reviews, but only my own doubt of I can't hold this and fully imagine it on my hand. Upon receiving the ring, my initial impression of seeing the ring was it was smaller than expected, but having worn it every day for over a week, I can safely say that any bigger would have been too big. I just want to say to Seth, Raf, and Janine, thank you so much for your prompt communication, explaining things easily for me and working with me when I would go back and forth on different specifications. I so appreciate the care y'all took. To everyone else whose names I don't know that made my ring come to life, thank you for your expertise and time. I love the outcome of my ring and the price comparison from the university-recommended rings was very similar. The reasons I wanted a custom ring were so I could have red stones in mine and they wouldn't allow it, and I was able to create a ring that is very similar to my mom's. I cannot say enough great things about this company or the ring. I will say over and over how happy I am with this ring!”

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Posted 1 year ago

“I am a transplant survivor and for nearly two years my wife served as my primary caregiver. I wanted to express my love and gratitude for her being there for me during the lowest of times. I drew a rough sketch of a necklace that was a circle, birthstones embedded in the circle, and a cross in the center of the circle. The circle for infinity, the cross for grace and prayer, and the birthstones for family. I submitted this drawing to CustomMade and on the same day Mika, jewelry consultant, responded. She worked on design details and sent pictures of other pieces with the same material and finish being discussed. Once the design was completed she sent information on shipping, pricing, and payment options as I had a limited budget. A small deposit was required to move forward and she sent the idea to the design team saying they would contact me. In a matter of hours I was contacted by Dwayne, design lead, who created 3D computer renderings of the necklace. He sent pictures of pieces with the material and finish we discussed to make sure I was satisfied. He then sent the rendering to the production team. The next day Randy, production lead, contacted me. He explained the process from how the computer rendering would be used from casting to the final product. He gave me regular updates up to the completion of the final piece. CustomMade took many steps to make sure no part of the process would come up later that had not been discussed. I don’t believe I could have had better communication from start to finish had I been face to face with a jeweler. My wife loved the necklace.”

CustomMade.com 5 star review on 4th January 2023

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Posted 1 year ago

“I had an idea, and I was lucky to meet a team that brought it up to the next level and made it happen! That was Custom Made to me! The process, guidance, design help, manufacturing and project lead are something that we always hope to encounter in our planned projects and with Custom Made it was just flawless and an amazing experience in the whole process. In the end, the piece created was something I hoped for and to be honest even more! Thank you so much for such an experience!”

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Posted 1 year ago

“Would highly recommend Custom Made...Communication was outstanding through the entire process. Questions were answered quickly, and delivery was early in time for Christmas. I had multiple pieces made and all were of high quality!”

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Posted 1 year ago

“Absolutely love the final product. Everything about the process, even the revisions, felt effortless dealing with their awesome design team. Felt heard and understood through every step of the project. Can’t imagine how the experience could’ve been better”

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Posted 1 year ago

“Working with CustomMade was a great experience. They got everything I was looking for on the first try.”

CustomMade.com 5 star review on 2nd January 2023

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Posted 1 year ago

“I really enjoyed the process of working with designers to create the ring that best represents me. Excellent communication at each stage. Most importantly, I love the end product!”

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Posted 1 year ago

“From concept to delivery, Custom Made is a custom jewelry design firm that far surpasses its competition. From their persistence in following up with clients to the care and effort laid in design. This bespoke service is comfortable, respectful, kind, and honors even the most whimsical and meticulous of requests. I was guided, educated, and felt as though I was conversing with friends through the whole process. I would highly recommend this service to an individual looking for more than just satisfaction and or "another piece" of jewelry. What was originally a custom signet for myself, I hope now to pass on to future generations as a timeless piece. Thank you to the team!”

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Posted 1 year ago

“I ordered my engagement ring from here and was very easy to use and very friendly staff. I was able to make the perfect ring that had alot of details added into it that mean so much to me and my future wife. I can't recommend CustomMade enough, I'm so happy I went through them to make a one of a kind engagement ring. I plan on using them again for the wedding bands.”

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Posted 1 year ago

“I love using CustomeMade. I was very skeptical at first. I was updated every step of the way! I really appreciate the effort for making me a part of this project and not ignored. I will definitely use it again.”

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Posted 1 year ago

“The crew here made this process simple and easy! The did a phenomenal job and I couldn’t be happier!”

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Posted 1 year ago

“They guide you through every step and gave advice that can improve your ring. They even explain how they make the ring.”

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Posted 1 year ago

“I had a custom Mason's ring made for my husband, he LOVES it!! It is beautiful, looks amazing on his hand, masculine but beautiful at the same time. Very happy with Custom Made, they kept me posted every step of the way and they weren't happy unless I was happy!! Highly recommend!”

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Posted 1 year ago

“When designing my ring for Kate, the staff at CustomMade were extremely friendly and responsive. I went through several designs and changes and each time was accommodated. Any questions I had were well explained and I was provided additional details into the process that makes the ring itself. The final version of the ring came out beautifully. At this time I have a planned proposal a few months out but the ring is perfect and I know Kate will be absolutely in love with it.”

CustomMade.com 5 star review on 31st December 2022

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Posted 1 year ago

“The experience was superb from start to finish. They easily made my logo into the ring I’ve been wanting. From small edits and adjustments to the great customer service/thorough updates, I would definitely recommend working with CustomMade for your next custom ring.”

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Posted 1 year ago

“Thank you so much Custom Made! They helped me design the perfect ring that I had in mind. After making a few adjustments, I was in love with the ring designed. In just weeks, we walked through the process and I was ready to have my ring shipped for the proposal. I was on a time crunch as well, and they ensured that it was to me on time and overnight shipped when I had become hopeless. So grateful for their FANTASTIC communication, quality, and service. Highly recommend CustomMade! I am so pleased with the ring and that I discovered this hidden gem of a company!”

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Posted 1 year ago

“CustomMade created the exact necklace that I asked for, and was able to do so for 10% less than a competitor that offered similar products. Their representatives were friendly and provided frequent updates during the design and production phases. They were receptive to input during the design phase to make the piece perfect.”

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Posted 1 year ago

“Such a great company! I ordered a custom signet ring for my husband. The design team was super helpful, and transparent in pricing as the design of the ring evolved. The end product was quality as well!”

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Posted 1 year ago

“I had an incredible experience making a custom diamond necklace with the Custommade team!! Everyone was very responsive and easy to work with. I couldn’t believe how they could put together my exact vision at the highest quality for such an incredible price. I highly recommend working with Custommade! They deliver the highest quality at the most competitive price!”

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Posted 1 year ago

“Thank you for, my unique sunflower bumblebee wedding ring”

CustomMade.com 5 star review on 30th December 2022

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews