CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,432 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,432 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience was wonderful. I loved building my own personlized signet rings from scratch. They were helpful and thoughtful. The staff was very patient with me even when i changed my mind a million times. 10/10 would recommend and i will def be using them in the future. :)”

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Posted 8 months ago

“Great communication and attention to detail, couldn't have asked for a better ring and quality”

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Posted 8 months ago

“Very helpful, quick to reply, great customer service, and great quality of products. everyone was very helpful and patient as I picked out the material and ring that worked best for what i wanted!”

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Posted 8 months ago

“Truly wonderful. Great every step of the way. Beautiful work. I love how they communicated and never pressured me into anything i wasn’t looking for. Thank you!”

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Posted 8 months ago

“I am a huge fan of Custom Made and very picky about jewelry - so this is perfect! The process is so easy and everyone is so patient. I got several versions of my ideas to choose from until i was 100% satisfied that my vision came to life. I really appreciate the accurate cost estimates and transparency too. Everyone does a really good job of keeping your vision within your budget, even if it means using different materials or widths. BUT they will not sacrifice the integrity of the project so that you still get a quality product. I LOVE CUSTOM MADE. ❤️”

CustomMade.com 5 star review on 29th February 2024

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Posted 8 months ago

“Great experience, very communicative and easy process”

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Posted 8 months ago

“Great communication regarding changing the details a few times on this custom order, and the team working on it was more than accommodating and overly professional.”

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Posted 8 months ago

“I loved my experience with CustomMade! Throughout the whole process I felt like I was taken good care of, and that I was provided with all the information I needed to make the right choices. Whenever I had questions or made a request to try something different, I always got the sense that they were doing their very best to help me. Big thanks to all the artists at CustomMade for helping me make something truly special for my fiancé!”

CustomMade.com 5 star review on 28th February 2024

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Posted 8 months ago

“A 5 ⭐️ company all the way from design to production to completion fast shipping, when I received my club ring it was even more impressive in person than I could ever of imagined, a big thanks to all the team at CustomMade!”

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Posted 8 months ago

“My Custom made experience was amazing. They kept on touch through the whole process. My husband's pendent is perfect, he doesn't have it yet its an anniversary gift but i know he will love it too. Thank you for a great piece Michelle”

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Posted 8 months ago

“I am very please with the Cusotm Made perforamnce in my recent order of my University school ring.”

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Posted 8 months ago

“The staff was extremely patient and helpful throughout the whole design process and the final product is stunning. I look forward to working with CustomMade again on our next piece.”

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Posted 8 months ago

“Here's my take on the CustomMade experience: - I was minutes away from pulling the trigger on buying a ring from a different company after spending a lonnnng time really thinking seriously about what to choose and collaborating with my partner. During the checkout process I paused and decided to do a little more digging with customer reviews, and I was shocked to see what I found. I'll spare the specifics, but you know it's bad when there's multiple complaints with the Better Business Bureau. They certainly had me fooled until seeing that. - Whelp, hard stop on that plan. Now what? Back to the drawing board I guess. In the last place I thought would be helpful, I was reading through Reddit comments with people being brutally honest about their experiences with said company, and others chiming in with their recommendations / positive experiences. The one place that was unanimously agreed upon with positive reviews was CustomMade. Alright, curiosity has been piqued. - I pulled the photos from the previous ring I was about to buy and started the process out of curiosity here, and what came next was absolutely wonderful. This has truly been a one of a kind experience that just exudes professionalism and genuine care / respect from start to finish. I can't imagine I made this super easy for ya'll with my multitude of delays and radio silence from time to time. Despite my hiccups, ya'll just kept with it, and I can not thank you enough. When the ring was out for delivery I thought it was just going to be the ring in a box and that's it, I had no idea it would be a full kit. I was cracking up at the "proposal survival kit" haha. All in all, this was a solid 11/10 experience that I can not recommend enough. I hope all of you get a raise. Who can I talk to to make that happen haha. I'll pull a reverse Karen of "let me speak to your manager, these people NEED recognition and a raise".”

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Posted 8 months ago

“The design process was so easy and everyone who worked with me was amazing. They really helped bring my idea for a custom engagement ring and wedding band to life. Definitely recommending them to everyone I know.”

CustomMade.com 5 star review on 27th February 2024

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Posted 8 months ago

“The service was prompt, friendly, informative and knowedgeable, and we came out with the perfect ring at the end!”

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Posted 8 months ago

“My wife lost her necklace I gave her when we first met. With only a few very blurry images I had of the origional necklace, CustomMade was able to make a perfect (actually greatly improved by using real stones) replica of the lost necklace and it looks incredible! My wife won't be home for a few more months and doesn't know about the necklace yet but I know how deeply she cared about it and I'm positive it will bring tears to her eyes when she sees it. I can assure you to they could make whatever you needed. Very skilled craftsman.”

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Posted 8 months ago

“Everything with CustomMade was absolutely phenomenal from start to finish. We decided on a triple stack ring for our engagement, wedding, and 1 year anniversary. We started off not having a clue how we wanted the rings to look which was not a problem at all! CustomMade has an experienced team of designers to help you through the process of creating a ring from scratch and making it a reality. The process took me much less time than anticipated; most people told me that making a ring from scratch would take about 6-8 months to complete, CustomMade had it designed, casted, and shipped in just 4 months. All 3 rings are absolutely gorgeous and we could not be happier! I highly suggest choosing CustomMade to help you make a ring that is special and will last a lifetime.”

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Posted 8 months ago

“Amazing customer service & product”

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Posted 8 months ago

“The team was amazing, the ring came out perfectly! Going through an unknown company was a bit scary at first but they exceeded any and all expectations I had for designing my (now) fiancées engagement ring and wedding band!”

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Posted 8 months ago

“This was a very easy process and someone talked me through it the entire way. Admittedly a little more than I wanted to spend, but the final product was definitely worth it.”

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Posted 8 months ago

CustomMade.com is rated 5.0 based on 3,432 reviews