CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I loved everything about the process and the prices are extremely reasonable. My ring came out beautifully and I’m so happy we chose CustomMade to make my forever ring!”

CustomMade.com 5 star review on 18th March 2023

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Posted 1 year ago

“My experience was great, I had a design in mind and you guys made it come to life with excellent quality and craftsmanship. Throughout the whole experience I was updated and kept in the loop as needed. You guys answered all my questions in a timely manner and were really helpful.”

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Posted 1 year ago

“Working with this team was an amazing experience! Very professional and pleasure to work with to make my vision come true. Always communicated with updates and questions. Highly recommended for the custom ring experience.”

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Posted 1 year ago

“Loved working with this company! So communicative and loved the weekly updates. They also ask lots of questions that help make sure your vision is met. Love the ring. They brought my dream to a reality. Cannot wait to propose to my partner with it. If you have a partner who is hard to find the perfect ring for this is the place. They were so open to the unique ring ideas and stones I wanted and I appreciate all their help getting us to this beautiful design. I am so grateful to each person I worked with who helped make my dream come to life.”

CustomMade.com 5 star review on 17th March 2023

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Posted 1 year ago

“The whole experience was fantastic. The team listened to all my ideas and came up with the perfect piece for my partner. The process was made so easy and stress free and the quality of my ring was incredible. The team poured my ring but weren’t happy with a minor imperfection that came up on it, they immediately informed me they were going to remake it to ensure it would be perfect for me. Their communication was very clear and regular throughout the whole process. I wouldn’t hesitate to use custom made again!”

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Posted 1 year ago

“Custom made we brilliant from start to finish, the whole team worked amazingly to create the perfect engagement ring. Communicate was excellent all the way through and we were able to see our dream ring become a reality.”

CustomMade.com 5 star review on 16th March 2023

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Posted 1 year ago

“Always a pleasure working with CustomMade. They know what I want done, are organized and efficient, quick to respond and deliver a beautiful product. Will definitely continue using their services.”

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Posted 1 year ago

“I never give perfect reviews, but this has been the most amazing experience! Everyone that worked on my ring were super responsive, always gave indepth explinations, made sure they understood what I was asking for, and were enthusiastic and kind the entire time! Even when I had to send it back because I asked for the wrong size, they were quick to send me a return lable, kept me updated, and got the resized ring back to me quickly. Thank you to the entire team that worked on my ring, its amazing, beautiful, and perfect; I cant wait to see my SO's face on wedding day!”

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Posted 1 year ago

“Super helpful and made my design come to life!”

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Posted 1 year ago

“The ring is perfect, I couldn’t of asked for a better finished product. On top of that the process was great, everyone was very responsive, and helpful, no questions were left unanswered. If you want a ring that your significant other will love, go with custom made!”

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Posted 1 year ago

“I honestly cannot say enough about my experience with this company. I had zero experience purchasing expensive jewelery going in, and certainly none with respect to custom designs. I came onto them by simple Google search and frankly they were by my own luck the first thing I clicked on when doing my search. I was immediately able to start an online dialog with a rep regarding what I had envisioned for the piece, the steps that would follow, and the expected time line once a design had been determined. This person is called the jewelry consultant. He helps to provide examples of previous pieces they've made that may share some similarities woth what your requesting, talks about different pricing options, shipping and processing options, and generally tries to get a better idea if you are serious or just looking around. I knew that this company was legitimate when they didn't even ask me for a dollar or push for any sort of deposit for almost 4 days into our discussions. At that point we have gone over the most likely types and amounts of metal and stones I wanted, when I would like it by, and to lesser extent how I'd like the finished product to appear. I was able to provide some pictures and drawings to help with this which they welcomed. They only required a $100 dollar deposit to move forward to the next phase +/- $150 for rush processing if desired. Considering the piece I was having made would be in excess of $2500- 3000, this deposit at this juncture was more than reasonable. Once paid up, the initial consultant moves on to the design lead, which begins discussing the piece in much greater detail. This is the person who takes what has been imagined and creates 3d graphic designs. This can take as much or as little time as needed, as they will continue to make revisions until the design is exactly what you are looking t achieve. I went back and forth for almost three weeks and three or four different mock ups before arriving on an end product. In fact, the first mock up looked almost nothing like the end product after much deliberation. The creative input of the designer was crucial in creating the end style of the piece. In my particular piece, she was initially concerned that some of my desires may have been unrealistic. She spent a large deal of time and effort explaining how the crafting process of the jewelry may make it hard to create a delicate feathering effect. In the end, she was being overly cautious since they created precisely what I had wanted. I have attached pictures of both the initial mock ups and the eventual end products. I'd also like to remark that the initial mock up cost more money by quite a bit but the designer pushed for something less expensive since the technique would allow for a more realistic depiction. Once completed with the designer, half the total was taken as deposit to move forward with the production portion. The remaining portion of the process was passed onto my production lead. She kept me in the loop throughout the whole process and when I should expect the piece to be finished and shipped. She went to great lengths to explain each portion of the process so that I could understand how it was created. They were spot on in terms of when it would be done and shipped. Once finished, the remaining portion of the balance was charged and shipped to the address of my choosing. The piece arrived in a tasteful Custom Made box along with information on the metals, stones, itemized receipts for insurance purposes, and warranty information. The piece comes with a 30 day guarantee where you can send it back in for changes of any type should they be desired. I didn't end up getting a chain for the necklace from them and obtained it theogh a separate jeweler. The jeweler examined the pendant and was extremely impressed with the craftsmanship. Overall I can't say enough good about the company. The customer service and the product were both better than expected. The one area I can't comment on is their pricing compared to other companies. I did not price shop at all since I was very happy with how I was being treated. If pricing is even remotely comparable, I'd definitely recommend CustomMade.”

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Posted 1 year ago

“This was overall such an easy and amazing experience! There was helpful, clear, constant communication every step of the process and everyone I spoke with was so kind! My piece turned out so beautiful and exactly how I envisioned it! Could not have asked for a better experience. Thanks so much to everyone at CustomMade!”

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Posted 1 year ago

“My starting was nice I said my price we went over designs, I gave a deposit. Wasn't bad however they did not verify if the total price was NZD or USD, Its a huge difference between the 2 like not by 100$ by 600$-700$ So my total was not the $800 we agreed it was $1500. The design process was good For some reason they couldn't drop an idea but it still turned out nice, getting it here was horrible I had to pay a further $350 on shipping tax. The product did eventually arrive here quite nicely and it is a pretty piece. Is it worth the $800USD definitely not, I could have just got it local for like a quarter of the price. Now all this isn't the reason I'm giving it 2 stars the reason is because my partner has been wearing the ring for less than 3 weeks now, and first it turned his finger green, and then the ring started going black and tarnishing, you could see all these scratch marks. So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it. But I do doubt I will get anything , but consumer guarantee law does exist for a reason. So over all if you live in the US why no but if not don't even bother.”

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Posted 1 year ago

“My experience with custom made was amazing since the first step in building the ring they. Awesome people that care about you and make their best to deliver your dream ring. I recommend Custom Made 100%, they are excellent in everything they do and always care about their customers.”

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Posted 1 year ago

“The ring I created for my fiancé turned out absolutely amazing and better than I expected!”

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Posted 1 year ago

“the whole custom made team was AMAZING can't say enough good about them!”

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Posted 1 year ago

“Gifted artists. The utmost in striving for customer satisfaction. Highly ethical. I would not hesitate to use their services again. Custommade is the real deal. My collaboration with my team was a joyful process. My custom ring required research, and my team member naiked an antique, original logo. My husband was thrilled with his ring. He receives compliments constantly.”

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Posted 1 year ago

“From beginning to end, the experience with CustomMade was an absolute delight. They were prompt in their response time, super friendly, and so knowledgeable about their process and capabilities. They went above and beyond to get me my custom pieces for my wedding and never once made me feel rushed. I can't wait to send y'all pictures of what you created once my pictures come back from my photographer!! :) Thank you again!”

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Posted 1 year ago

“From the very beginning, the people at custom made, made this an amazing experience. I felt like a friend to the people here, and the ring itself is positively gorgeous. They were very timely, and very precise on everything. I couldn’t have asked for a better company to work with!”

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Posted 1 year ago

“My experience with custom made, The staff is excellent. Your jewelers are superb. The craftsmanship Is astonishing. My piece came out absolutely magnificent. I'll be back to purchase, Again”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews