CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,711 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A simple, straightforward process for buying a ring. I don't have much experience in the area to be honest. But having someone each step of the way was extremely helpful. And the ring is unique from others, truly one of a kind.”

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Posted 10 months ago

“Everyone that worked on my prodgect was so welcoming and gave a lot of detail so I knew what was happening wich soothed my anxiety a lot. Even when I did get anxious about the payment method and what happens to my info they where quick to reasure me and let me know a breif overview as to what happneds since I am used to using one you guys don't use.”

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Posted 10 months ago

“I really enjoyed working with the team. They were always very responsive to any questions or concerns I had. The pieces turned out gorgeous. It has so much more meaning because of all the symbolism I was able to include.”

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Posted 1 year ago

“Ordered two pieces from CustomMade. The first was a ring and came out perfectly. The second was a pendant. The process with the pendant is ongoing. One thing i'd recommend on business end is for the initial quotation phase confer with the production team to verify the design can be done in accordance with the client's design prior to taking a deposit. I provided a deposit only to be told the font i want was not doable. Since the deposit isn't non-refundable, i had no choice to move forward with the piece. After receiving the piece, it was extremely small for the price point in my opinion. Although it was nicely done, i probably wouldn't have continued with the purchase. If there was a way to get the 3D printout of the piece prior to moving forward that would be helpful before finishing the piece. Obvisously the rendered sample would be returned. In any case, customer service is always spot on and communication during the process is great. It's obvious the brunt of the cost is for the labor so it's up to each individual to decide if their piece is worth the cost.”

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Posted 1 year ago

“I had a really great overall experience with Custom Made. Each step of the process was exciting and the experts help you through it all. I would trust them with for your engagement ring purchase. They worked with me during the design process to make sure I got exactly what I wanted.”

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Posted 1 year ago

“Loved Custom-made! They were very transparent and constantly reviewed and worked with me to get what I needed. They were always letting me know where they were in the process and gave timelines of when the project would be complete.”

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Posted 1 year ago

“Wife loved the piece!”

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Posted 1 year ago

“Wonderful people doing good work I'm completely happy they give you what you want can't ask for much more”

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Posted 1 year ago

“The custom made staff were very helpful and accommodating in creating the perfect custom ring for my husband. They even used a gem not typically used in the style of ring made (opal, wedding band). The ring looks amazing and my husband loves it!”

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Posted 1 year ago

“The process, as a whole, was positive and very easy. The design team was great to work with and their ability to make what I wanted come through in the piece was impeccable. So much so, my now fiancé described her ring verbatim to how I described what I wanted to the team. However, the wait time between responses was quite frustrating. The overall length of the process probably could have been shortened by over a week had the replies to my messages been a little more timely. I acknowledge the fact that the company is, undoubtedly, very busy and the process takes time, however, replies could’ve been more timely.”

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Posted 1 year ago

“Customade was able to guide me through this process smoothly. For someone who has limited knowledge of ring/stone styles they helped me create the perfect ring.”

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Posted 1 year ago

“Great people to work with! My wife’s engagement ring fell out at about a year of having it made and was never found. We sent the ring and and the team decided it was a design flaw! Added a new stone and reworked the mounting at no cost to me. Great company that I highly recommend”

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Posted 1 year ago

“Great communication and very efficient”

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Posted 1 year ago

“Seamless experience. I like the personal touch and no hard selling. It was easy to work with over messages and very sound advice for a novice in getting a ring. Thank you Custom Made team :)”

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Posted 1 year ago

“This experience of designing my own rings for my girlfriend was amazing, I absolutely loved it and I already know she is going to love them too! Very professional but also personal and most of all fun! ^-^ Everyone that I've spoken with from Custommade was so friendly and super helpful. Also the service was lightning fast but I could take all the time I needed. The only reason that I'm giving 4 stars instead of 5 is because the two Brazilian Paraiba Tourmaline accent stones could be in better condition/similar condition. One is a lot darker and less neatly cut, the other shines a lot more. But, I already knew that it was very difficult to even obtain these accent stones, it was a whole journey to get them hahaha! So I'm super happy I actually get to have these Brazilian Pairaba Tourmalines in the piece! :D Thank you all so so much! ⁠ You made Nikki & me incredibly happy :3 ♡”

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Posted 1 year ago

“As I worked with CustomMade I was pleasantly assured that they are a legitimate ring manufacturing company that isn’t out there to scam you. Of course that went through my mind a couple of times, but with their extremely friendly, punctual and patient team they got me the exact ring that I was picturing for my engagement. Thanks CustomMade y’all are the best.”

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Posted 1 year ago

“Very nice people and very informative and helpful. definitely recommend using for anything special for your loved one and the piece that asked for came in and looked beautiful!”

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Posted 1 year ago

“Accommodated each and every detail that was requested for both pieces I ordered. Even being stationed overseas their replies were prompt detailed and extremely helpful and productive. Was able to Pick up right where we left off when i was unable to Respond for around 2 months”

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Posted 1 year ago

“Really solid experience overall. The only loss of a star comes from how long the process took. When the initial center stone came in it was a smaller stone than quoted. I thought they might take some $ off to compensate but that didn't happen so I opted to wait for the right size to come in. This took a few extra weeks which was a little bit of a bummer but I wasn't in a rush so not a big problem. The folks messaging with me were pretty responsive and would send updates occasionally. Good experience overall and I would definitely recommend CustomMade to others.”

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Posted 1 year ago

“Did an excellent job of stepping me through the process of finding the perfect ring! They made the design amazingly come to life, and were extremely accommodating of any and all changes I wanted to make along the way”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,711 reviews