CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,432 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,432 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

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“The CustomMade team was professional, helpful, and efficient at every step of the design process. They accommodated all my requests and offered opinions and suggestions where necessary without taking over the design. The final product was as good as or better than I expected. I highly recommend CustomMade.”

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Posted 7 months ago

“From start to finish they were more than helpful. They gave me continuous updates and made sure it was the ring I wanted at every step. I loved what they did.”

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Posted 7 months ago

“We absolutely love the ring we recieved! The process was super easy and simple and they made sure it was absolutely perfect.”

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Posted 7 months ago

“The Team was always quick to respond, and answered any questions I had through out the whole process. Overall I'm extremely happy with how the ring turned out! And so is the fiancé!”

CustomMade.com 5 star review on 18th April 2024

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Posted 7 months ago

“Great experience! Everyone i worked with was excellent. From the designers bring your concept to paper to the gem consultants and ring makers that brought the concept to life! They make you feel like you're part of the entire process and won't do anything until you are 100% satisfied with your ring. 10/10 would recommend!”

CustomMade.com 5 star review on 17th April 2024

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Posted 7 months ago

“It was very stress free and easy to design and create a ring with them. She loves the ring. They was very helpful with any question or change in the design, would definitely recommend for any friend or family member planning in buying a ring in the future.”

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Posted 7 months ago

“I was absolutely blown away by the quality of service and product I received from CustomMade. Right from the beginning, the team was very responsive, never leaving me in the dark on the current status of the project. I submitted many reference photos and links, worried about capturing the right "vibe" I was going for, and they hit it on the head. After I received the first sketches of the ring, I knew they understood the look and feel of what I wanted and that I made the right choice partnering with CustomMade. I admit, at first I was a little leery to make such a big purchase online involving a product I wouldn't get to see in person until the very end, but the CustomMade team's professionalism, organization, and commitment to the customer and project quickly put all of my uneasiness to rest. At no point did I feel like they were pushing things on me or just trying to take my money. I always felt like they truly cared about the project, my experience, and what was right for me. In the end, they delivered a stunning engagement ring that both my partner and I are in love with! I 100% recommend CustomMade to anyone looking to have a custom piece of art designed specially for them!”

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Posted 7 months ago

“I was searching for a mother's ring for my wife. After speaking with a number of jewelers and a great deal of searching online I couldn't find quite the right piece and began looking at having a custom ring made. I found Custom Made and after reviewing some of their work I decided to start a quote to see if they could put together what I was looking for starting with a rough description of the ring a couple of pictures of some pieces with elements I'd like to incorporate. I received a first response the same day and started the design and review process. The interactions with the design and build team were absolutely fabulous with extremely fast responses, clear asks, and very good adjustments based on my feedback. The first drawings were completed in three days and in under a week I had the first renderings. I started my design with Aleni on the Custom Made team who was absolutely outstanding throughout initial design and then transitioned to Lei for the design and rendering process. In both cases they were engaged and eager to design exactly what I was looking for while being very conscious of the budget. It was actually a lot of fun to see the designs move so fast and to see my vision for the ring in the designs evolve. The total process took less than 2 months including the construction of the ring and delivery and the price was extremely reasonable for the high quality of jewelery that we received. The final ring we received was exactly what I'd wanted and my wife is incredibly happy with the piece. I am absolutely planning to buy additional pieces from Custom Made and I've already recommended them to a number of friends.”

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Posted 7 months ago

“I had an incredible experience with getting a custom engagement ring! The staff were patient and incredibly helpful. It was incredibly easy getting the ring designed simply through online communication. I absolutely love the ring I bought for my girlfriend! It turned out better than I hoped!”

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Posted 7 months ago

“I have went through two separate processes on here getting an engagement ring, and the wedding ring. And both were simple and stress free with the professional help of the custom made staff. Will definitely be using them in the future for other jewelry needs!”

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Posted 7 months ago

“The team I worked with was extremely helpful, answered all of my questions, and was able to deliver exactly what I envisioned.”

CustomMade.com 5 star review on 15th April 2024

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Posted 7 months ago

“There's something special about looking for rings with a partner. Sometimes you look for months to try and find something that fits the relationship. I realized that what we wanted for our wedding was more unique. We wanted something that we could see everyday and be happy with. We found that with this company. Throughout the whole process they were nothing but kind and professional. We had a vision for a space themed wedding so we wanted something that represented that. This company has high standards for their work and I will always look back fondly at the experience.”

CustomMade.com 5 star review on 14th April 2024

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Posted 7 months ago

“My experience was absolutely wonderful. Everyone who I was in contact with was an absolute joy to work with, and they were immensely helpful. They updated me all along the way and passed on even my smallest detail change requests. I am more than happy with the end product and am lucky that I was able to find such a special, unique, caring company to make it for me.”

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Posted 7 months ago

“We are very happy with both the service and the finished product. The staff kept us updated throughout every step and were very helpful. Questions were typically answered within 24 hours. Overall, we couldn't have picked a better company to make our engagement ring.”

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Posted 7 months ago

“The entire process from design to delivery was flawless. Excellent communication throughout the process. The final product was amazing beyond my wildest dreams.”

CustomMade.com 5 star review on 13th April 2024

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Posted 7 months ago

“They did an amazing job. From start to finish they listened to what I wanted, had great ideas on how to improve the ring and created something that was even better than what I expected. I can’t recommend them enough!”

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Posted 7 months ago

“[TLDR]I really can recomend CustomMade enough. Let me explain. I dont write reviews, for anything! but for CM I was more than happy to do so, TWICE!!!!. I appraoched them wiht a project that had more meaning to me than is easy to express, but lets say I reached a crossroads in my life. I'd recently lost my dad, my dog and my wife (shes still alive, but shes lost to me) and was about to head out on, what for me was a huge adventure. I wanted someting that would commemorate my family, my present and my future. And by God did they suceed. The design process was a joy with no change being too difficult or to small for them to implement. Every step of the way they showed me the changes, the process and what the finished product would look like. Finally it arrived, it was stunning, beautiful, everything I wanted and more... in fact a lot more! You see the only problem with the ring was during the initial process of selecting the design, I had clicked OVERSIZED ( full 22mm crest). Now I'm a big guy but this was huge, way too big, there was no way I would ever wear it. Then Carla got in touch, just your (not-so) usual after delivery check in. I told her the truth and she said "give me a day or two to see what we can do" Now I'm not suggesting you do this, get it right the first time! But when Carla got back and said they would re-cast the ring at no extra charge, I was both shocked and delighted in equal measure. They now have the ring, and have started the recasting and I cant wait to see the final product. I really can't recomend the team enough, and if it's a truely unique, personalised piece you're looking for, you wont get much better”

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Posted 7 months ago

“She loves it. Her diamond outshines others. It sparkles in the night under the moon. The gold band came in the perfect size. Her ring made her face light up and tears come from her eyes. It is perfect.”

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Posted 7 months ago

“It was the most fabulous experience I have had. The people that helped me every step of the way was amazing. The product I ended up with was beautiful. It is a gift. I would most definetly come back again.”

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Posted 7 months ago

“I had both my engagement ring and my wedding band made exactly to my designs in less time than any other jeweler! Prices were extremely fair and the team was always understanding and ready to help with adjustments to the designs and always very transparent about pricing adjustments due to design changes.”

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Posted 7 months ago

CustomMade.com is rated 5.0 based on 3,432 reviews