CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This team was absolutely fabulous to work with! They helped me on a budget friendly ring for my wedding and didn't try to upset me, knowing I has a hardset budget to work with. They were very knowledgeable and helpful when helping with the finer details of my Fiancé's ring. They were also very responsive and kept me up-to-date throughout the entirety of the project! I will definitely be using them for future projects!”

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Posted 1 year ago

“The people I worked with at Custom Made were amazing every step of the way. They were very careful to make sure I was getting what I wanted. They were respectful of my budget and gave me options of ways to keep the project within my budget like size of the gemstones, number of accent stones, kind of band. The best part was they let me link her Pinterest board and their designers were able to get most of their inspiration from there, but still customize it to us.”

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Posted 1 year ago

“I was looking online for the perfect engagement/wedding ring set. I knew exactly what my fiancé to be wanted and it was not the usual combination of gem and metal. I found Custom Made on an internet search. I could not be happier with the entire process. I have never been through the process of making a custom piece of jewelry. I cannot imagine that this is a better way to do this process. The communication was excellent! I dealt with nothing but experts with every detail along the way. Their experience and expertise was invaluable to me. I know that my fiancé will love what we have created.”

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Posted 1 year ago

“CustomMade has helped my fiance and I design 3 rings; an engagement ring and both our wedding bands. We have been so impressed at the quick response time, creative designs, and overall experience that CustomMade offers! We both highly recommend trusting them with your jewelry.”

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Posted 1 year ago

“I was pleasantly surprised with how remarkable the customer service was. No other business has showed such joy and excitement to help ensure I had the best experience but more importantly that I can have the perfect ring for my special girl. Thank you so much for an excellent job and for being a part of the journey.”

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Posted 1 year ago

“The people at Custom Made were very responsive and kept me updated the entire process, my ring came in perfect and very pleased with the ring and price wasn’t that bad compared to the estimates given at other sites.”

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Posted 1 year ago

“Awesome experience and result!”

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Posted 1 year ago

“It was easy, the people are nice, and they did exactly what I wanted and if I wanted something changed about the design everytime the answer was “no problem we’ll get right on that” definitely recommend.”

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Posted 1 year ago

“They did an excellent job creating a one of a kind ring. My fiancee absolutely loves it. The communication with the design team was simple and the creation was pretty quick for a custom piece.”

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Posted 1 year ago

“What a great experience it is to work with CustomMade. From the design stage to the final production, they work with you to achieve your heart's desire. Superior service all the way through. This was my second project with CustomMade and it will not be my last. I can't recommended them enough!”

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Posted 1 year ago

“great communication and the Ring turned out fantastic”

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Posted 1 year ago

“The ring came out beautifully! CustomMade was incredibly helpful throughout the entire design, sourcing, and creation process, really guiding me through and finding exactly what I wanted that fit within my budget. No matter the task I had or the change in design direction, they were able to accommodate and find exactly what suited my needs.”

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Posted 1 year ago

“I am absolutely in love with the signet ring. The details and all the work is perfect. I will definitely be coming back for more in the near future. Thank you!”

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Posted 1 year ago

“I really enjoyed working with custom made and plan to do so again in the future”

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Posted 1 year ago

“What an amazing process. From initial contact to delivery of the engagement ring, the team at CustomMade held my hand through every step of the way. I received top-notch communication and guidance, I never had to "guess" if work was being done -- I knew every stage as it was happening. The quality of work is phenomenal! What an absolutely GORGEOUS ring. My fiancée was just as floored by the quality as I was. I could go on for hours about the team, but I'll just sum it up by saying "Absolutely work with these guys if you want something truly special".”

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Posted 1 year ago

“I researched quite a bit looking for a certain type of band. I know a lot of jewelry stores talk about the diamond, but the band to me was more important. This was usually because they just swap bands around and the diamond and call it custom. Well, custom made doesn't do that. It's really 100% custom. When my girlfriend sent me their website, I was very skeptical so I kept searching for the band. It was ridiculously hard finding this type of band which was called an ariel half bezel bypass. In the end, there were limitations so I took a chance...still skeptical. I talked to the staff and they ran through the whole process with me. This was SOO smooth that now that it's all finished, I wish I did this sooner. From the band, to the diamond, to the creation...they involve you in every process and YOU make the call to move on. They don't move on without you. They also keep their deadlines very well. If they tell you a date, then be sure that's when they will contact you the latest. I really enjoyed this entire process, they made an ideal ring that I could only dream of with other stores. This was also very affordable for me as I went over budget slightly (only because I know my girlfriend's personality...had to go up a little more). I'm beyond pleased with their service and have every intention to return for them to also develop a wedding band to match this ring. I posted a picture they sent me of the ring below because my pictures were just worse and blurry. Yes, the ring is smaller than the picture appears, but they are just trying to show you the close up shots. The measurements are accurate....just doesn't hit you until you pick it up.”

CustomMade.com 5 star review on 29th January 2023

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Posted 1 year ago

“I ordered a pair of coufflings made from a design I submitted. The result was perfect, thank you very much!”

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Posted 1 year ago

“I ordered a custom necklace for my gf and it turned out amazing. It came out exactly as I pictured it and it was definitely worth the wait.”

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Posted 1 year ago

“They are phenomenal. The service is actually even better than I expected and I highly recommend if your looking for a ring that you use them. They will take care of you.”

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Posted 1 year ago

“Everyone member at custome made I worked with was skilled patient. I couldn't be happier with the project and the price was less than I expected. I will definitely be returning in the future.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews