CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,439 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

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“The staff walked me through every step to design a custom one of a kind wedding and engagement ring for me to propose with. Took me through all the steps, gave me feedback and helped me pick the perfect karat and cut, all while keeping my price point in mind. It was a wonderful and fast experience and I'd recommend them to anyone looking for a custom ring of any kind.”

CustomMade.com 5 star review on 30th November 2022

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Posted 1 year ago

“Ring looks amazing”

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Posted 1 year ago

“Absolutely amazing, the team are so helpful and knew all the right questions to ask to help me with creating such a stunning ring. The communication throughout the whole project was great. Will definitely be using them again!”

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Posted 1 year ago

“I worked exclusively with Jon, who spent a great deal of time with me checking back with me as wach detail of the ring was conceptulized until the finished product was delivered. The ring was an original design which Jon drew up for my approval, upon my approval and initial deposit, he proceeded to draw have the mold made, the gold 18K pored into the mold and then showed the ring as it appeared out of the mold and again asked if it met my expectainions, or if I needed things changed upon my final approval, Jon then has it filed smooth and hand buffed to a fine finish. Overall, I would give Jon and the Custom Made corporation and outanding a++++”

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Posted 1 year ago

“I had an absolutely fantastic experience in dealing with the folks at CustomMade. They're professional, friendly, talented, and the value I got for my engagement ring was outstanding! I went in with rough ideas in mind about the design I wanted, but CustomMade has a useful questionnaire and guides that helped me figure out what I wanted. Their artists came up with amazing sketches and 3D renderings of the piece, and they gave me lots of room to provide input on what I wanted. They weren't happy unless I was 100% in love with the final design, and now I have a beautiful and very personal engagement to give to the love of my life. Sustainability was also a huge factor for me, and they were able to get all lab-grown gems for my ring. I also really appreciated how honest they were regarding pricing. The estimates they gave were accurate and there were no surprises, and of course the value for the money I spent left me feeling very happy about my entire experience.”

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Posted 1 year ago

“Every step of the process was amazing. The staff was so nice and helpful, all of my questions were answered promptly, and they understood my vision for my dream wedding rings perfectly. Pricing was budget friendly and my final price on my rings were even cheaper than estimated, which was wonderful news. It was so cool getting to learn how each ring is made and personalized. Definitely recommend CustomMade to those who want a special, one of a kind piece of jewelry.”

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Posted 1 year ago

“The service was very very good. There were aspects to a ring I never knew existed, but the consultants were very good at clarifying, inspiring, and bringing to life the vision I had for my perfect ring. However, I hope they expand to Canada because the import tax was extortionate!”

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Posted 1 year ago

“Very nice experience having a custom ring made for Santa”

CustomMade.com 5 star review on 27th November 2022

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Posted 1 year ago

“Smooth process. Great help in providing options and feedback to find a great design for the ring. Would definitely come back for new designs!”

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Posted 1 year ago

“I was blown away with the CustomMade experience! The team was so knowledgeable and quick to respond to all my questions. They took my inspiration and crafted the most beautiful wedding band which exceeded my expectations. The entire process was very quick, and was very competitively priced! I’m already thinking of excuses to create a new custom piece with them. Highly recommend!”

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Posted 1 year ago

“Always prompt and friendly. Great experience”

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Posted 1 year ago

“CustomMade surpassed my expectations in every way, shape, and form. Their customer service skills were excellent and never a hassle, my final product was breathtakingly beautiful. My husband and I enjoyed being informed of the manufacturing process, the emails educating us about each step was such a delight. Highly recommend and will use again”

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Posted 2 years ago

“They were super helpful and open to any design idea that you threw at them! The ring turned out amazing!”

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Posted 2 years ago

“Very amazing work. Everything just as I wanted”

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Posted 2 years ago

“Custom Made is just perfect to realise your dream ring of a life time !! The communication is amazing, everybody is very careful and attentive at each step of the process, can't say enough positive things about the custommade experience :) Caroline”

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Posted 2 years ago

“So I was very happy with the final product and the whole process was very easy and smooth, even if at some point I was sure about how it looks, I could come back and tell them what I wanna change and they were very helpful and professional. The only thing I have to say that I found odd or "negative" is that, at the beginning I was talking with somebody, let's call him "A" and then a few months later, I would be talking to somebody else and never hear from "A" again, it was odd cause I ended up talking to 5 different person but I didn't mind much but it takes away from the personalized experience. Tho I did take 1 year plus to finish the project. Again very happy with the result and having found them.”

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Posted 2 years ago

“Very helpful I was able to send in multiple ring designs and they worked with me for about a week to make the perfect ring for my fiance. Turn around was about a month from approval of final design and receiving the ring. You get a full team of different individuals who help walk you through the various parts of the process. Very simple from start to finish definitely had a great experience”

CustomMade.com 5 star review on 25th November 2022

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Posted 2 years ago

“Incredible experience from start to finish! Astoundingly quick responses in all communications. The ring matches the renderings perfectly. I had multiple questions that were all answered thoroughly. They never tried to upset me on anything. They actually helped me achieve the result I wanted - under budget. I can't wait to present this piece to my future wife! Thanks!”

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Posted 2 years ago

“The process from idea to art design to 3d design and all the customer service and communication that goes along with it was superb. The Custom Made team did an excellent job ensuring the design met my idea. The cost as expected for a custom ring was a bit higher than going to pick up a prefab but this is what I understood before diving in. The only reason I gave 4/5 stars was due to the finished quality of the ring, even though I like how it turned out there are visible issues around where the lab-created ruby was placed, e.g. the white gold that surrounds the ruby is not even. It is not noticeable from a distance but when looked at closely you can see it. Overall I would recommend this company to anyone looking for a custom-made ring as the finished product was I would grade 8/10 and the service leading to it 10/10”

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Posted 2 years ago

“From start to finish, CustomMade had endured that the creation of the ring has gone off without a hitch. From customer service that asks and answers any question you might have any time you may need it, to quality professionals developing an even more quality product, i am thankful this day for them. They've done amazing work and i will certainly be using them again”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,439 reviews