CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team worked patiently with me to create a brilliant wedding band and engagement ring set for my fiance. They even were even able to expedite my order so I could propose to my fiance while abroad. I would recommend this company to any one who wants a perfectly crafted custom made ring for any special occasion.”

CustomMade.com 5 star review on 23rd February 2023

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Posted 1 year ago

“From start to finish, CustomMade made me their top priority when I had questions or asked for recommendations.”

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Posted 1 year ago

“I was so excited from start to finish! Everything was explained in detail to me with visuals of how the customization is done. Once I received my ring, it was exactly how the photos showed! It's beautiful 😍 thank you for all your work and for making the experience so wonderful.”

CustomMade.com 5 star review on 22nd February 2023

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Posted 1 year ago

“Overall had an excellent experience getting an engagement ring from CustomMade. They got me the ring in what I would consider a rushed timeframe (about 2 months from the first message to the delivery date) and they made any changes to the ring that I asked for. The response times were very quick and the different people that helped through the process made asking questions easy and seamless. The ring is beautiful and I am happy to say I am pleased with my experience throughout purchasing the ring.”

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Posted 1 year ago

“We have now designed both my engagement ring and my wedding band through CustomMade, and I could not be happier with the outcome. I had some specific ideas and yet no idea each time how to turn them into a ring, and the designers and team at CustomMade patiently sent me designs and mockups until I was 100% happy, no matter how much feedback I gave. They also managed to match my engagement ring to my later wedding band perfectly. I cannot recommend enough!”

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Posted 1 year ago

“The entire process from concept to product was easy and laid out clearly with plenty of interaction with reps to help when I had questions. That said, all of my questions were answered extremely quickly which help immediately build my trust with Custom Made.”

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Posted 1 year ago

“My experience with CustomMade has been stellar. They were able to get everythin done at a very rapid rate and I was impressed with their professionalism throughout the entire process. I’ve never had a ring made before and they were there to help and give advice every step of the way. Their customer service kindly provided answers to even my first timer questions! I’m very happy with the service, speed and quality of the product I’ve received.”

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Posted 1 year ago

“Sales, design, and production staff were extremely helpful and attentive. I received the ring I envisioned and I am very satisfied with their level of service.”

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Posted 1 year ago

“My first experience with Custom Made was absolutely wonderful, that I used them again for another ring. Customer service was in contact with me through the entire process and pictures were always included with the progress they were making. I highly recommend Custom Made. It was a true pleasure working with them. Beautiful work!”

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Posted 1 year ago

“The custommade team did a great job bringing my design to life. I am very pleased with the necklace they ccreated. I would recommend them and will use them for future pieces.”

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Posted 1 year ago

“Great job on my crest ring!”

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Posted 1 year ago

“Whole process was smooth and easy, the team were very supportive and my piece came out perfect.”

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Posted 1 year ago

“Amazing group a d wonderfull to work with. They took all the time I needed to make the project exactly what I wanted. Thank you custom made for your efforts. Regards Troy”

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Posted 1 year ago

“Experience was the best throughout the entire process. Amazing people, process, and the product as well.”

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Posted 1 year ago

“This has been a project close to 5 years in the making. The past year, I have been going in and out of jewelry / diamond stores, and each time, I saw very nice pieces but not with all the speciic features I was looking for. Last November while looking online for a jeweler who could deliver, I came across the CustomMade (CM) website. That day I sent out three inquiries including to two other (and a well-known) diamond sellers. Within half a day after I sent the inquiry to CM, they responded. By the time the rest responded I was already in communication with CM. Honestly, I was hesitant until the very end, to pay all that money for an online exchange. But the daily responsiveness, the care in their responses to my design wishes, ideas and what I was looking for, the unpressurred approach and the subject matter expertise kept me hooked. Especially, when I was advised that a certain design idea would make the ring more costly but not as visually appealing and secure when it came to the setting of the diamond. They have different Subject Matter Experts that you communicate with with at each step during the design process. Eveyone, I worked and communicated with during this process made me feel listened to. Ally, started the month long exchange with me to go over things I never knew or thought of when I came to diamonds and jewelry. She even worked with me on the price and size of the diamond. I had a lot to learn but she was extremely patient with me and even responded to me on weekends. I went back and forth with her for a month and even during the holiday season, she would respond to me and provide me guidance. Will, the gem expert then helped me to select a diamond that fit my design requirements and wishes. Once that was done, I made the down-payment Rafa, who created the 3D design started working with me. The transition from SME to SME was seamless, because they had access to the previous conversation and information and paid attention to those details. (With the great attention to my previous conversations, I briefly even wondered if Ally was still the person I was working with but she was using different names. No, it was clear that she wasn't since they all had a different communication style.) For the last part; the casting and setting, Pauline took over and provided me with daily updates. In the end, I had a very specific date and time for the delivery of the ring. When Pauline confirmed that the shipping could be done to arrive on the precise day, I was impressed but prepared for a delayed arrival. Well, the delivery made it at the exact time I had hoped for and brought my wife to tears. Thank you CustomMade team (Ally**, Will, Rafael, Pauline**), you made our day and the words in this review are not enough to express my gratitude towards your profesionalism, care and high-quality service to help me design and deliver the ring based on the design I wanted. And, I was carefully advised that CM provides annual aftercare and cleaning of your jewelry. (**) You were more than superstars. You aren't just Custom Made, you are Custom Great.”

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Posted 1 year ago

“Everyone I worked with was incredibly helpful and polite, they made the whole process a breeze and would give me many updates along the way so I was never wondering what’s going on with my ring. They produced a beautiful product and my now Fiancée loves the ring.”

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Posted 1 year ago

“This was the best decision my husband and I ever made. The customer service is top notch. They all truly care about making sure you have the perfect piece of jewelry..I cannot say enough good things about custommade”

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Posted 1 year ago

“Very good and very proactive. Customer focus company.”

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Posted 1 year ago

“Absolutely wonderful experience, the people were all incredibly kind and helped me understand everything every step of the way. They were able to recreate my mom’s lost necklace flawlessly, I have never seen her so surprised or happy when she opened the box. Just a stellar company all and all and I couldn’t recommend them further!”

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Posted 1 year ago

“It was great. Very friendly staff and answered all my needs and questions. I would recommend Custom Made to anyone. The packaging was very professional. The only thing was that the pendant was a bit smaller than I expected.”

CustomMade.com 5 star review on 15th February 2023

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews