CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was great. The team was patient as we went through a number of design changes. At the end, they got everything exactly right, and my now fiance couldn't be happier!”

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Posted 1 year ago

“I and my partner are so pleased with the finished product, ecstatic would be the word, the service was exemplary and the timelines were always met. I would recommend CustomMade to anyone, I am going to purchase my wedding band from them as soon as we set a date.”

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Posted 1 year ago

“The experience was amazing from beginning to end. I felt heard, like my opinions and input mattered to the max. I will forever rave about this website and their service. Both my husband and I are pleased with my wedding set/ 5-year upgrade. Excellent service, highly recommend!”

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Posted 1 year ago

“Everyone was super amazing and worked well with what I wanted, the ring turned out super beautiful. They also followed up after I got it making sure it was up to expectations. Definitely recommend giving them a try”

CustomMade.com 5 star review on 27th February 2023

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Posted 1 year ago

“It was a wonderful experience working with the CustomMade team! The channel for communication is easy to use and we were kept up to date with the process every step of the way. Their artists/jewelers are so talented, it was very exciting to watch them bring our vision from paper to life! We are so happy with our beautiful, unique wedding bands!”

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Posted 1 year ago

“Everything about the process was very neat, organized and finished within a reasonable time frame.”

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Posted 1 year ago

“Absolute professionals in all areas! Fantastic communication in all steps! Product delivered was exactly as expected. Beautiful custom creations!”

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Posted 1 year ago

“The team at Custom Made is phenomenal !! They interacted with me at each stage in the production on my signet ring. I am extremely happy with my ring. The design and workmanship are spectacular and it is absolutely beautiful. Definitely an heirloom !! Thank you very much.”

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Posted 1 year ago

“They designed a really good ring for me. They also stayed patient when I kept changing the look of the ring that I wanted, they truly care about your vision for the ring.”

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Posted 1 year ago

“Very legitimate ! Got my ring in a month from starting it, love it”

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Posted 1 year ago

“CostcomMade was great find for my husband's class ring. The staff translated my verbal instructions perfectly into the design of the ring. My husband is wearing the ring proudly. The final picture before it was sent did not give the ring its due. But when the ring arrived it was perfect. Thank you CustomMade staff.”

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Posted 1 year ago

“CustomMade was insanely easy and helpful in every way. It was hard to trust a website at first, but the support was incredible. Even when I didn’t know about something, all my questions were answered. My engagement ring came out exactly as I wanted it and exactly how it was rendered. Thank you to the team and I would 100/10 recommend CustomMade to anyone!!!!”

CustomMade.com 5 star review on 25th February 2023

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Posted 1 year ago

“I'm beyond impressed with the service and quality of the product I received from CustomMade. My necklace came to life so amazingly and the whole team was so friendly with my questions and tweaks to the design. I'd one hundred percent recommend CustomMade to anyone who wants a beautiful piece of custom jewelry.”

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Posted 1 year ago

“The communication with the team at CustomMade was really thorough and friendly. I feel like most of my questions were answered. My only complaint is that I had one concern that wasn't answered while designing my ring, and while the product turned out beautiful, it was smaller than what I had in mind. There wasn't a way to see the size/scale of the product before they sent it. Other than that, I had a pleasant experience and enjoyed working with a team that didn't feel pushy for a sale and I didn't feel pushed into any design/stone options I wasn't ok with.”

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Posted 1 year ago

“Great experience! Trustworthy and kind people! I appreciate each and every reach out they made.”

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Posted 1 year ago

“Custommade is a very professional company. And they produce exactly what they advertise. They'll educate you every step of the way so you can make the most informed decisions, and design exactly what you ask for.”

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Posted 1 year ago

“The product was great and the design team was really great to deal with and responded surprisingly quick. There is not enough info available regarding import duties, l ended up paying and additional 40% duty to import it into South Africa”

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Posted 1 year ago

“Working with CustomMade has been amazing. I had help with every single detail from step one. I mean the amount of information and detail that they provide is so helpful and useful. And I swear it seems like these guys were working 24/7 I would receive emails giving me updates on my project sometimes in the middle of the night. I would wake up in excitement knowing my project was moving along. CustomMade has 100% given me an excellent and unique experience and I will definitely come back to them for future jewelry projects. They were 10/10 amazing.”

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Posted 1 year ago

“I am so thrilled with how the CustomMade experience turned out. My (soon to be) fiancé was able to design *exactly* the wedding set (engagement ring + wedding band) she wanted - the team was extremely receptive/responsive to feedback and made for a quick-and-easy design process. Additionally, the total cost was much lower than we had been quoted for non-custom rings! All-in-all, I would emphatically recommend CustomMade to anyone in the market for an engagement ring.”

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Posted 1 year ago

“My experience working with Custom Made was beyond my expectations. I had an idea that was very unique to me and I thought maybe it would be viewed as silly or I would be told it couldn't be done. I was also a bit concerned that the proposal would be way out of my limited budget. My experience was much to the contrary. From the moment I started to communicate with Custom Made staff I was made to feel important. Staff embraced and even complimented me on, and celebrated my idea. They helped guide me from an idea to a beautiful one of a kind ring that represents all of the ideas and emotions I wanted it to. I could not be happier with the care and support I received from Custom Made. Communication was prompt which is uncommon these days. It may sound a bit corny, but I felt we were all excited as a team to see this rough idea and design go from my brain and heart to an actual ring that is beautiful beyond my imagination. I cannot thank you enough. Yes, I know that I paid you money for this product. That is how business works. The thing is, I got more than a product for the money I spent. I got a very respectful, caring, supportive experience in the process. That is not always how business works and can be a rarity at times. Great company. Thank you, Gail”

CustomMade.com 5 star review on 23rd February 2023

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews