CustomMade.com Reviews

5.0 Rating 3,435 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,435 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

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Customer Service

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About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

How do I contact CustomMade.com?

Helpful Report

(2 weeks ago)

You can contact CustomMade.com by Live Chat, Email and Telephone.

Helpful Report

(2 weeks ago)

98.38%

Industry Average

“ I'd give a 5 star review except it took a bit of time to get their attention. Once you get going however the service is amazing and great people to work with. Working on a matching grooms band now. ”

- Bill Raynor

“ I had great customer service with this team. Now, I understand that you might have concerns with trusting a company purely all online but let me reassure you that you can fully trust this company. They’ll turn your idea into a masterpiece and deliver it with care and speed! I would highly recommend this company to anyone who is looking for an engagement ring. ”

- Riley Humpal

“ I was communicated with throughout the entire process- but, not in a pushy way at all! Once my design was perfected, I paid my deposit and my rings went into production! The final payment was not due until my rings were complete and photographed for my approval! I was worried about the price of such a wonderful service- it wasn't a concern! We found CustomMade to be very reasonable and even better priced than some of the pieces we had looked at in stores. ”

- Jennifer Paholak

CustomMade.com Reviews

Customer Service - Good