CustomMade.com Reviews

5.0 Rating 3,579 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,579 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

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Customer Service

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About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

How quickly does CustomMade.com resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 37% of reviewers feedback is CustomMade.com resolves customer queries in 2 - 3 hours.

Helpful Report

(2 weeks ago)

98.55%

Industry Average

“ Customer service is amazing the team is very responsive and catered to all my requirements, the item looks just as I hoped and delivery time was met even as they had to ship to the UK (import charges to UK are quite expensive so bear this in mind) However I would definitely return to more pieces in the future. ”

- Anonymous

“ I am so happy with the level of service and the quality of the rings from CustomMade. They were able to create a set of rings that are truly unique and perfectly matched to my personality and passions (DNA theme on the band because I am a science nerd and work in gene therapy). The communication was fantastic and the process was fun, I would absolutely reccomend them to anyone. ”

- Meagan Vaughn

“ CustomMade is a wonderful service! Emily easily turned my jumbled thoughts on how I wanted the ring to look into a full-fledged and beautiful design. She worked with me to get a great ring that was actually under my budget. Overall, I received the 5-star treatment, so my review is also 5-stars. ”

- Anonymous

CustomMade.com Reviews

Customer Service - Good