CustomMade.com Reviews

5.0 Rating 3,427 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

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Customer Service

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About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

How quickly does CustomMade.com resolve customer queries?

Helpful Report

(1 week ago)

Greater than 37% of reviewers feedback is CustomMade.com resolves customer queries in 2 - 3 hours.

Helpful Report

(1 week ago)

98.38%

Industry Average

“ CustomMade has been smooth sailing. My ring came too big and they sent a box to send it back to get it resized. Amazing service! I’ll be buying more customer jewelry from this company! ”

- Jeremiah Boyd

“ CustomMade really does have the top notch service and product that they claim to have. My girlfriend soon to be fiancé just gave me photos as inspiration and I added a few personal touches to the beautiful sketches and 3D renders they made for me. Their responses were kind and timely. They were very understanding of the changes I wanted to make and completely transparent on the production process and any issues that came up. ”

- Connor Crabill

“ Best customer service experience I’ve ever had. They made sure my ring was exactly how I wanted it. ”

- Andres Ramos Pagan

CustomMade.com Reviews

Customer Service - Good