CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Working with this company was so quick and easy! They were always so kind and always answered any questions I had as well as making sure I’m 100% happy with my ring! My experience is a 10/10 with these guys!”

Helpful Report

Posted 1 year ago

“Everyone was extremely helpful in making sure that I got the perfect engagement ring and wedding band. They make sure to go through all the steps of your piece being made with you and leave room for you to make changes at any point. I highly recommend CustomMade to anyone who has a unique design in mind!”

Helpful Report

Posted 1 year ago

“Custom Made is the best place to get personalized jewelry and unique engagement rings like the one they made for me. Every single member of my team from design to production responded to every one of my messages almost immediately when I had questions. I couldn't be happier with how my piece turned out and how competitively low the price was. I will definitely be using them again for future projects and gifts. I cant write a long or positive enough review about how well Custom Made took care of me and listened to me. Thank you so much!”

Helpful Report

Posted 1 year ago

“The folks at CustomMade made designing a custom engagement ring simple. Their artists and design team can take a reference or two and turn it into a gorgeous, one-of-a-kind ring your partner is sure to enjoy.”

Helpful Report

Posted 1 year ago

“It was a pleasure working with Custom Made, the ring is gorgeous. They have great people that are willing to satisfy every request that you may have. Strongly recommend!”

CustomMade.com 5 star review on 9th January 2023

Helpful Report

Posted 1 year ago

“Every time I look down to see my ring I think of the love that created it. The love I have and the love that will continue to grow. It shines brighter than my heart fulfilled and is a true representation of the life I have before me. I cannot put into words how to craft such an intricacy but I feel it was done with care. My ring was rush delivered before Christmas when I could present it to my new family over the joyous holidays. I would recommend the team for their expertise, correspondence, and thoughtfulness throughout.”

Helpful Report

Posted 1 year ago

“This experience could not have been better. Everything was perfect through the whole process.”

Helpful Report

Posted 1 year ago

“I enjoyed being apart of the entire process and being able to see my idea come to life”

Helpful Report

Posted 1 year ago

“I was really worried I was not gonna be able go find the right ring for my fiancée. But with the help of custom made, they made every step of the process really easy. They were willing to work with me with the design and budget I had in mind. And most important of all, they were a legit business to purchase from. More than glad I found them!”

Helpful Report

Posted 1 year ago

“I came in with a rough (and I mean barely have any clue about what I wanted) idea for an engagement ring. The team of people at CustomMade worked through it with me every step of the way. When trying to figure out what I wanted or needed, they helped explain things to me, give me ideas and concepts, and were extremely helpful with getting me started. Also, I can't say enough about how friendly and easy to work with they were. Afterward, they helped me find the design I was looking for, step by step, giving me ideas, concept art, and also (and this is huge for me) working through things such as combining parts of different concepts that I liked to make the right ring for me. They were incredibly patient, and everything came out perfectly. If ever I want a custom piece of jewelry again (although hopefully never another engagement ring!) I would look to CustomMade first.”

Helpful Report

Posted 1 year ago

“Customer service excellent. The staff at Custom Made worked with me to design the perfect wedding band for my husband. They will pretty much bring whatever design you have in mind to life. They are very quick to respond to any questions you might have. They made the process easy and were always up front about the costs. Fast shipping! They promised me the ring by Christmas Eve and I received it before then. I can't say enough good things about Custom Made! The staff are excellent. Very good company”

Helpful Report

Posted 1 year ago

“Was skeptical at first since everything was done online, I'm more of an in person guy for big decisions and projects like this, but overall the experience was great. The reps worked with us on every small critique until the ring was exactly what she wanted and she couldn't be happier with the turnout! 10/10 will definitely be recommending”

Helpful Report

Posted 1 year ago

“Working with CustomMade was amazing. They were easy to work with and create a design together. We created a signer thing to give to employees who have worked with us for 5 years. Our rings turned out so good! And it will be so easy to order more each year. I’m so glad I found them.”

Helpful Report

Posted 1 year ago

“I created an original ring that my fiance ended up not liking. Custom made let me return the original ring and start again from scratch at no cost. The cost of that ring was applied to the new one and We ended up with the perfect ring! Unmatched customer service!”

Helpful Report

Posted 1 year ago

“Custome Made is awsome. They work with you and help you with the design you have in your head even if you don't know how to explain it very well. All the staff that I talked to were extremely nice. I would recommend them to anyone.”

CustomMade.com 5 star review on 6th January 2023

Helpful Report

Posted 1 year ago

“Every step of the process was efficient and high-quality. The service was great and the product is incredible!”

Helpful Report

Posted 1 year ago

“My rings came out perfect! I lost my engagement ring and they recreated it using 5 photos. My ring set might be my most treasured possession! Thank you all so much for being amazing at every step!”

Helpful Report

Posted 1 year ago

“I'm a college student and I appreciated the style of CustomMade because it allowed me to work with them over a semester when I didn't have time to visit a jewelry store. They provide you with information the whole way through and put everything in simple language. Not to mention, the ring turned out perfectly.”

Helpful Report

Posted 1 year ago

“I had such a great time working with Custom Made. The process was extremely easy and fast. They were able to work with my reference images and get the design exactly the way I wanted it. I purchased and extremely sentimental gift and I am so pleased with how the project was completed with care and quality.”

Helpful Report

Posted 1 year ago

“From start to finish, the entire process was thorough and smooth. Every member of the team was attentive and well informed about their phase of the process. Any questions I had, whether they were about sketches, the main stone, the accents, etc. were answered. I was skeptical at first going with a company I wasn’t familiar with to design a unique piece of jewelry, but in the end, I have zero regrets. I was also concerned initially with how much a custom ring might cost, but to my surprise I didn’t think it was bad at all. I’m very much looking forward to my proposal in the coming weeks, and that is largely in part due to my excitement over showing my soon-to-be-fiancé her custom ring. Incredible experience all around and highly recommend them to anyone looking to create a one of a kind piece of jewelry.”

Helpful Report

Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews