“The collars are lovely, actually getting them is the difficult part. 2/3 weeks is a lie, more like 4/5. Then receive an incomplete order. Nobody answers the phone and aren’t quick to answer emails. I feel that it’s a very small business because it is so slow. If you want it quick go elsewhere .”
“I’ve received a phone call and two emails stating that my items would take up to a month to send and asking if I wanted to proceed with order. This was probably a tactic to lend legitimacy to the seller. When I tried to call, the phone number didn’t exist, and when I responded to the emails they were returned as “undeliverable”. This seller advertises as an Australian company seems to be located in Hong Kong. Since purchasing I have seen that other buyers have reported on line that this seller (Mint & Temple based in Hong Kong) has somehow stolen the identity of an authentic Australian company. Ordered items do not arrive.”
“Save your money, this company is a scam from another country, most likely China.
They promise delivery within 2 weeks but it never eventuates.
Fortunately I paid with PayPal so my refund is easy to process and guaranteed.
Don't fall for the pretty website and ads, it's a scam company.”
“Had to remind them to send order. Got two collars. Meant to be same size. Completely different sizes. When told them they said to send photo. Heard nothing since. They aren’t cheap so really angry.”
“The Phone number to contact Pet Collars was unavailable and not listed. Pet Collars told me I put the incorrect mobile number on my order which was totally untrue. Because, I was sent an email message from them with their logo on the top left hand corner of the email confirming that my details were correct.
They then posted me the wrong size collar with the incorrect mobile phone number and told me that I had made the mistake.
Pet Collars are:-
Very unprofessional
Most unhelpful
All they want is my money
I am a pensioner and cannot afford to order anything else from them, so I hope they are very happy with themselves because they are akin to Scammers and that's all I have to say about them.
They collar was very expensive
They get to keep the 💰 🤑 money and my dog and I get nothing.”
“The worst, I followed the instructions to order my dog the collar. When the collar was delivered the name and phone number was covered by the plastic adjustment panel, so you could not see my dog's name and part of the phone. I asked for a refund or exchange but was offered only 20% off and I would still have to pay for postage. Waste of money, don't order here, find another company. The company also took forever to post the collar and didn't even let me know when it had been posted and also I had to write over 4 emails to get answers and use Facebook messenger.”
“Have been waiting over 5 weeks. I’ve had one reply saying I’ll get a shipping number at the beginning of the week, well that was over a week ago. Starting to think I’ve been had. Definitely don’t recommend.”
“Still waiting for my collar. It has been over 3 weeks. Tried ringing - no answer,tried emailing,tried messaging and finally got an email with a tracking number. The item still hasn’t moved with Australia post saying it is waiting to be picked up or waiting for processing - 5 days ago. Not Happy”
“Not good quality. It comes from China hence the 6 week wait for it. Poor embroidery. Poor customer service. They offered me a free collar in return for the bad one I got but given I would have to wait another 6 weeks I turned it down. Since then, numerous emails have gone unanswered so I could not get my money back. If you're looking for good quality collars etc that are actually made here in NSW and will be delivered promptly, go with Petcollars NOT Custompetcollars.!”
“I purchased two premium pet booster car seats for my two cats. The products arrived in a respectable time, but that's where the good experience ended. Nowhere in the instructions online (the product did not come with instructions) did it describe that you need to pass a strap around the seat to secure the box. That's fine, but I own a utility vehicle. Naturally, my cats weren't safe or comfortable swinging in a pet box as the vehicle moved along the road. I contacted Nicole at Custom Pet Collars to organise a return and refund of the unopened product and was told there is no refund policy.
Under Australian consumer law, the product has to be fit for purpose or the consumer can request a refund. Custom Pet Collars do not acknowledge this in any way.
I do not recommend making any purchase from Custom Pet Collars as they are an unprofessional company that appears to enjoy backyard operations.”
“Not a very good service, took over a month to arrive, half whipped off sticker on the buckle, string wrapped around it has damaged the collar - would not recommend”
“Should have checked TrustPilot before I ordered. The collar I ordered over a month ago still hasn't arrived and they are refusing to issue a refund. Unfortunate as I like to give people the benefit of the doubt but I keep getting the same response every time I email them. Avoid at all costs.”
“I've ordered more than once, never again. Takes a very long time to arrive even when I stated they had a month and after that I would have left my address, and the details are not all correct. Hopeless to deal with. Extremely disappointed. Look for another company if you want any sort of customer service.”
“I ordered a dog collar which stated 2-4 weeks delivery.
After 3 weeks I called to check on delivery and was told that it has not yet been manufactured.
I call again after 5 weeks, 1 week past the maximum delivery time advised, and it still has not been manufactured as yet.
And was told I should receive a tracking number in the next week or 2, if it ever shows up at all.
There should be a law against companies advertising from Australia when an item is coming from overseas.
Now coming from China, with their call centre based in the Philippines, God only knows how long it will take.
It appears I'll need to take it up with PayPal.”
