“Be extremely careful when giving your money to this bunch of crooks. They have a very good user friendly website - and their prices are keen, however their aftersales customer service is absolutely appalling. We have received a damaged dining table, and after several robotic/scripted emails over a number of weeks - we still have no resolution. I will be filing a petition to wind up to the courts, as I believe that this company is insolvent and unable to fulfil my reasonable request. Their director's should be ashamed to be running such a corrupt organisation. Here are the details of the crooks that you are dealing with - https://find-and-update.company-information.service.gov.uk/company/08571780”
“The worst quality product (Jeanne Chair)
OMG - I received my order for the Jeanne chair and my god, this chair looks like it been smashed together with a blunt hammer, DO NOT PURCHASE THIS PRODUCT the routing for the rattan is all over the place. i wish i could upload pictures of how bad this product is.
And now comes the part about trying to return the product even though 1 item is damaged and the rest are worthy of firewood, they refuse to accept that the product is at fault and will continually try to push back with a load of old BS about the quality team and ask you for pictures of every item unboxed and assembled/unassembled, hanging from the moon with an orange stuck on top is what I'm waiting for next.
DO NOT BUY ANYTHING FROM THIS PLACE, THEY WILL NOT TAKE IT BACK WITHOUT YOU SPENDING DAYS PULLING YOUR HAIR OUT!
I've already sent 3 emails and phones twice, still nothing from Daals to come and collect.
Also Daals flagged my comments as illegal for spoe reason which is even more of a joke from trustpilot, you should be ashamed of being a review site if you can't comment what you experience!
Update from thr worst customer service experience I have ever encountered - I chose to return the chairs myself to avoid any blame that the chairs were returned damaged and took many photos of unopened boxes at the warehouse, they said they would process 1 payment for the damaged chair on that day which I would receive payment in 14 days and check the other 3 chairs within 7 days.
What a surprise, they sent me an email on the 27th saying they are going to process the payment for the 1 chair again and I will recieve payment in 14 days again, so they screwed that up, and I still haven’t heard about the other chairs 13 days later.”
“We ordered a cabinet/closet from Daals. Getting through to customer service was quite an ordeal in initially getting our complete order. My husband a retired engineer used the all the right tools to assemble this piece. When we went to stand the unit upright, it collapsed. The material used for this $619.00 purchase is less than standard. In fact it is flimsy.”
“I ordered a bed from daals when it was in stock, I paid for it and waited for my bed to be delivered. Few days after the delivery date I didn’t receive any messages from Daals so I contacted costumer service. I was told the bed is no longer in stock and will be delivered in January. Without any apology whatsoever. They told me they are gonna get back to me, nothing happened.
I had to contact costumer service again and beg them to tell me what’s happening. I was told the bed is in the warehouse ready to ship and I will get shipping details soon. I was happy so I waited for a week, nothing happened, no communication from them again.
I messaged Costumer service ONCE AGAIN and I was told the bed was never in a warehouse and it will be delivered in January…
I decided to cancel my order and I thought that’s the end lf it.
Unfortunately 5 days after I cancelled the order, nothing happened so I had to contact them on my own once again to be told the order wasn’t fully cancelled.
To this day I am waiting for my refund…
At this point, I just want to be done with this company, have my money back and forget about this whole experience.
Please, if you like yourself don’t order anything if you want to have peaceful life.
Worst communication, no apology, nothing.”
“Spent almost £500 for the worst delivery of my life!
Besides my signature being forged by the Daals driver, it was one of the worst deliveries I've ever had. I've purchased big items from major retailers and smaller boutiques all over the UK, every one of them made their delivery procedures clear and concise. Except for Daals. Had I known that your drivers do not deliver to flats or take it up, I would never have ordered. From the time of looking at your product, to completing the sale, this was not made clear at any point. If I have to hunt down your website to inform myself of basic delivery information (that other companies have no issue sharing), you've done a poor job of explaining your policies.
All these fantastic reviews you see? Daals offers a £500 voucher every 3 months to individuals who write in reviews, specifically stating they can use it for marketing... obviously it's going to be positive. I'd take it with a grain of salt.”
“I have just had quite frankly the most shocking customer service experience of my life.
We bought and paid for an outdoor furniture set in the summer costing £1500 - no complaints there. We decided to purchase the cover for this set to protect it through the winter months at an additional cost of £90 - we've left this packaged up as we've had no need to cover the furniture until the colder months have set in and we are no longer sitting outside.
Well, I opened the package to find the main cover I paid for completely missing. Only the table cover included. I rang honestly expecting this to be a simple case to resolve and for the missing part to be replaced, only to be told there is nothing they will do as we didn't open the package to inspect it within 7 days of it arriving.
I am in total shock that a company would send out an incomplete product and take no responsibility for this and then refuse to replace a missing part of a product after a customer has spent so much money with you this year.
It's left an incredibly bad feeling with me - and to be honest I completely regret giving any of our hard earned money to this company at all and wish we had gone elsewhere for our garden furniture.
2 members of staff have been completely unhelpful and robotic - repeating that their terms and conditions state any missing parts need to be reported within 7 days, but taking no human approach to the fact that there is good reason we kept the package closed until we needed it this winter and should have been able to have trust in the company that they would send us the product we had paid for in good faith.
I absolutely will NEVER be ordering from here again and really think as a company you need to get a bit more human in your approach to dealing with genuine issues (which are actually at the companies fault in the first place as if you had delivered the full product we paid for there would be no need for any of this).”
“I received a chair from Daals. I assembled it and then removed the protecting wrapping (otherwise the chair could have been damaged during assembly). I then discovered that the back of the char was split. I sent an email, including photos and received the following reply:
Thank you for your email. Please accept my apologies for the inconvenience. As per our Terms and Conditions and instructions manual, we advise to check the parts before assemble and report immediately. Sadly, because the item has been fully assembled, we are unable to assist you further.
It is incredible that they would take ZERO responsibility for selling to me a defective item.”
“Awful company and I want to warn others publicly to avoid this website like a dose of the clap. Customer service is not even a consideration. No product after 2 months of waiting or any sign or it coming . Now fighting for a refund... let's see how long that takes. Luckily I paid with PayPal thank goodness”
“STAY AWAY from this company took my money for ordered items and charged me extra money for 7 day guarantee delivery and not delivered. Never given a delivery date and fobbed off constantly by staff saying it’s with planning team for delivery. American staff answering calls and no action taken. I will put this comment on all social media and LinkedIn for all to see the awful service from this company Julie Dillon”
“Ordered a dining table. We put the table together and it was extremely unsteady. Any slight weight applied to the edge of the table it would tilt completely and if not supported it would fall. Even pressure applied with elbows the table would tilt! Dangerous with 2 small kids running around.
Sent video showing how unsteady and flimsy the table was! And the response received was that the table is not designed to be leant on!!!! And that apparently any table would lean the-same way . Which is absolutely ridiculous! Not my first dining table I have owned or seen and none of them did that!!!!!
Customer service awful in a sense where they are just told what to say without actually thinking about what they are saying.
I’m now expected to dismantle the table and arrange and pay for a courier to collect this table and then it has to go through quality check before I receive a refund. And I’m am 100% sure they will come up with something so not to give me a refund. I’m so disappointed in this company and I will not be purchasing from them again.”
“Just hope nothing goes wrong is all I say. Shocking customer service. Purchased a garden settee and accompanying cover. After only a few months the cover has started to fray at the seams and leak. According to Sid at daals this is "natural wear and tear". How in anybody's world a waterproof cover leaking after a few months of use is wear and tear is beyond me. So just hope and pray that you don't have issues as the customer service here is sadly lacking.”
“I ordered a desk from Daals which arrived one day late and damaged. I contacted them to order a replacement and am still waiting after nearly four weeks. They are saying the original won't be collected until a courier is in the area and a refund will take even longer. I would advise against using them, the customer service team are rude and unhelpful.”
“After reading the reviews and the company blurb, I decided to purchase a £400 sofa bed. After just three uses, the bed wouldn't fold back to it's original position and was making my front room look ridiculous.
I contacted customer service and they said they'd look into it. After a few days , they emailed to say they'd need video evidence and multiple photographs of the bed not working. A few days later they said they'd send a replacement. However, before that, I'd need to show further evidence of the bed in secure packaging, which I did.
Two weeks later and constantly looking at a bubble wrapped bed in my front room, I emailed them to ask what was going on..... they'd clearly forgotten. As if by magic, the new bed was given a delivery date and timeslot which, could be any time between 07.00 and 16.00. The email also stated I'd receive an email three hours before delivery; so, that's potentially 04.00 am!
I was made aware about the importance of being at home when the delivery was due; otherwise, if you don't answer the door, it'll be a £30 charge. With this in mind and me being a conscientious person, despite the fact the bed lasted five minutes, I booked the day off work and was up at 06.00 am, ready and waiting.
I received a message that the replacement bed would be arriving at 08.45. Due to storm Baber, the time kept being put back; fair enough and understandable. So, I waited and, sure enough I see a biggish white van pull up in the middle of our road, heavy metal music blaring and, I mean, blaring. Guy looks at the house (I'm looking directly at him through the window), realises he can't park in the middle of the road and has to park further down the street. He then parks in front of a neighbour's driveway, blocking the entrance, and then has to move the van again because she wanted to get on her drive. So, I'm ready and waiting for a knock on the door and willing to help the guy bring the bed from his van; it's extremely heavy rain at this point.
A few minutes later and the same guy is stood in front of my house, points his phone at the door, takes a pic and walks off. I'm thinking to myself, this is very odd. So, I go to my door, step outside and watch him get back in his van and drive off. Within 30 seconds I'm calling customer services and get through very quickly. I explain the situation and the woman says she'll speak to the delivery team. A minute or so later she explains the driver is now en route to another drop off but the delivery team will try to get him back to my house later. By 16.00, absolutely no contact from Daals.... shocking! The driver could have easily turned back but he'd already registered it as nobody home... ridiculous!
After further conversations with customer services, I was told I'd receive another delivery day and timeslot. Over one week later and I'm still to receive a date and time. Meanwhile, I'm stuck with an unusable sofa bed, wrapped in bubble wrap, in my front room.
So, after taking a day off work and sitting around waiting all day for a potential delivery, and then waiting days to hear from Daals, I decided I'd had enough and requested compensation and a full refund. I have made this very clear to them on several occasions. Each time, they have refused my request and said they don't offer refunds (please be aware of this).
All in all, an abysmal sofa bed, an abysmal delivery service, an abysmal customer service team who have zero empathy, a thoroughly abysmal experience, and an abysmal company who really do not care about their customers. AVOID!”
“Red flag!! I wouldn’t recommend anyone to buy from daals. We went by all the positive reviews and ordered 4 dinner chairs (champ color) from them. First time around, they sent two different colors (champ and grey) that we got changed. However, when they delivered the new chairs, they were a different shade of champagne. Not just that, the quality was worlds apart too. We requested them to exchange as we now have 4 chairs with different shades of the same color and different quality. But they said the chairs are from different batches hence the difference in color and quality, which felt like deception. We asked them to pick up the chairs if they can’t exchange. But they refused and asked us to return them at our expense - for no fault of ours. This is not just highly unprofessional but also extremely unreliable of them as it looks like they change their product quality frequently. Never buying again from this company. #fraud #poorquality”
“The chair design is good and I successfully put together the chair at arrival. However, I found that the foam on the back rest gets de-shaped when we tighten the screws and the velvet fabric becomes lose. This looks quite bad. Furthermore, the black lining under the seat protrudes out from the edges and the front of the chair. This looks quite bad and kills the look of the chair (shows shabby workmanship). I reached out to DAALS to review and help with this. Despite providing several pictures and explanations, DAALS refuse to accept that the product has issues. They have suggested I need to buy a velvet brush and that would help resolve the issues with the foam and bad workmanship. Completely appalled at the response. I want to return this chair for a refund/exchange but DAALS is not accepting it. Never buying from them again. After all of this fiasco, I had a look at the reviews on their website for this chair just to see if other buyers faced the same issues. Almost all of them have posted pictures of the chair with a loose cushion concealing the area where the foam may have been de-shaped. Looks like a few scam (self generated) reviews to make the rating look good. I wanted to upload photos with my review but there is no option to do so. So looks like the reviews with photos are fake done by the company itself (or paid reviews). All in all, if you buy from them, you are stuck with them. One of the worse customer service I have seen”
“Where do I start? Chairs were a very different colour than advertised. Daals accepted no responsibility and said I had to return them at my own cost. I then had to wait 3 weeks for a refund and only got that after I threatened them with legal action. The dining table was manufactured incorrectly. I agreed to a replacement (silly me) and it now can’t be delivered until somebody else in my area places an order! That’s been 4 weeks so far. I live in Manchester not the outer Hebrides. Customer service is shocking. They blame the despatch team for everything and say there’s nothing they can do. If you want a good service look elsewhere.”
“DO NOT BUY FROM THIS COMPANY!! Dreadful service was always chasing regarding imperfection of the chairs I had ordered, they replied back stating its not a manufacture fault! I completely disagree and also the seat colour was different to advertised to their website. I would have to pay for delivery of chairs to go back but I offered for them to resolve this problem to give some discount off the chairs and they still refused! I had an email from Meriem 00.45am!!! - this is unprofessional and out of practice hours! Dealt with 3 different people in customer service would not let me speak to management! I have NEVER experienced such bad service from a company before until I had ordered from Daals. They pass the but and try to avoid having to give any payments back..DO NOT ORDER FROM THEM!”
“NOT NOT BUY ANYTHING FROM THIS COMPANY!!
I ordered a chair which I decided to return in unopened packaging and in its original box. I paid £20 with DPD to return, I emailed with a copy of the tracking details and also DPD confirmation that it has been delivered and signed for by Daals. No refund.
After a week and a half I was told I needed to provide photographic proof of delivery by DPD to arrange a refund despite the tracking already showing it had been delivered back to to them on 19/09/2023. I contacted DPD and provided the photographic proof requested. I’m STILL WAITING FOR A REFUND. I emailed today (12/10/2023) and have been told I now need to wait an ADDITIONAL 6 WORKING DAYS for a refund to be processed. You have had the item for 23 days and I have not been refunded. DO NOT BUY FROM THIS COMPANY THEY WILL DO EVERHTHING THEY CAN TO AVOID REFUNDS!!!!”
“Awful, avoid at all cost!!! Products are faulty or not in line with description and specs, and when you try to return or exchange, they refuse to pick them up at their own expense and rather want you to bear the cost and spend time arranging a shipment!!
I ordered two chairs, the width in specs is 60cm, in reality they are wider than that, so two chairs don't fit under the table side by side.
I got in touch to return the order, they want me to bear the cost of the return!
I really wish i had read all the bad reviews - they have a decent score on Trustpilot but likely many good reviews are bought/fake, because when you check the 1-star reviews, they have 22% of 1-star reviews, all mentioning similar issues to mine!”
