“Awful to deal with. Cannot arrange collection of an existing sofa. Keep trying to deliver on the one day I can't take delivery ie Thursday. You can't get a firm date on when they will deliver. You get a text 24 hours before saying they will deliver the next day, and if you need to re-schedule, it goes back into a 7 day planning cycle. You can't speak to the planning team themselves. The Customer Service team are not helpful. I would not use this company again at all.”
“terrible experience. Still waiting for replacements or refund and its been months. parts are not compatible and wood is cheap and easily damaged. they uses tape to cover cracks in parts they knew were faulty”
“Scamsite. Low quality products, bad customer service and a returns policy that can't feasibly be actioned. They also delete/exclude negative reviews from their own site.”
“Daal's furniture does not pass health and safety standards, DO NOT PURCHASE FROM HERE. I wish I had done more research into this company. I only looked up their reviews on Trustpilot and Review.io after the fact.
I bought the Fyne Ecru Boucle Rocking Armchair and upon assembling the item I found a sharp piece of metal sticking out of the joint of one of the arm rests. My initial instinct was to pick out the piece of metal to understand what it was and also prevent it from cutting my hand as I handled the item. Apparently, this was a grave error on my part as despite taking pictures of what I found and sending it in. The response has essentially been that I am making up this issue.
No offer to recall this chair and send a new one, no effort to check/recall all chairs with this batch number to ensure customer safety. No compensation. Just an "oh well" essentially. Considering this could have led to an injury, I am genuinely shocked with this response. DO NOT purchase from them, they will deny accountability and shirk responsibility if you have an issue with your purchase.”
“Awful company to deal with. If you are brave enough to purchase from this company then use PayPal. I only got my money back because I had paid through them. Do not believe a word they say. Do not drop your PayPal case. The company are liars. Directors should be ashamed.”
“I purchased a dining table online. On the day of delivery, the prepacked item, large box and weighing around 30kgs was left at the entrance door of communal hallway in apartment block. I asked the delivery person for package to be delivered to my flat on the 2nd floor as I presumed it would be on purchase and this was refused.
Customer service say it is stated on their website that delivery of items will only be to front entrance/communal hallway of apartment block. No it does not state this anywhere in the 'check out' process and neither is this delivery policy mentioned in the 'shipping policy'. It was a headache to move the prepacked table from ground floor to my flat on 2nd floor. And I would definitly not have bought the table if I had known their delivery policy. There is a complete lack of transparency on delivery and shipping and are basically tricking their consumers by the omission of important information that we need to make informed choices.
I am going to return the table which I will now have to somehow drag to the front entrance of building and leave it there blocking the passageway and unattended. It's ridiculous for furniture deliveries and total lack of respect for consumers. Avoid at all cost.”
“Bought a sofa and paid for express delivery within 5 days - was given a delivery day and took the day off work. They sent an SMS after the start of the delivery time clot they gave me to say the truck had broken down and delivery would now be tomorrow. Had to take another day off work.
Asked for some compensation or at least a refund of the £19.99 deliver charge - but got a very rude no as they said they delivered within the 5 working days.
No consideration for me as a customer whatsoever - only care about the money, not their customers.
Here's what I got back when I complained:
"The breakdown of the delivery van was unforeseen and out of our control, furthermore we have delivered the item within the 5 working days of the express delivery that you paid.
Therefore in this instance we cannot take the refund request further."
Make sure you read all the one star reviews on here as others have had a much worse experience but its clear what sort of company this is!”
“Naturally anxious to get Asthmatic son out of smaller, damp bedroom up to airier loft room, hence took quick photo of worst bit of damaged (& late to arrive) bed base letheret board (, other areas went over with organic polish) .
Daals hell bent on ignoring my emails, LIED, they said Id sent NO photos (can PROOVE I did, sent CCs to myself!!) liars!!! Inferior MDF support planks, dont trust them.”
“It has been months now, they never sent my item and I have been chasing a refund. They’d said they processed it and it would take 14 days but it’s now been 17. They have stolen £230 of my money. VERY UNHAPPY and I will be taking legal action against them. DO NOT BUY FROM THIS COMPANY!!”
“Don't ever buy from this company. Trying to receive your product is nigh on impossible. First desk never arrived. Ordered next day delivery for the second, and it never came. I will never, ever buy from this company again. Believe all the other reviews and don't risk the headache.”
“I ordered and paid for the Frances Woven Rattan 1-Door Cabinet in Natural on 10th Jan. The item never arrived. It took multiple emails, phone calls and social media messages to eventually get a response - which was they couldn’t tell me what happened to the item but appeared to have been lost. These things happen so it’s understandable, but what is not understandable is how much effort is on the behalf of the customer to try and track someone down to speak to about this. Awful service which is in-line with the rest of the recent reviews I have read. This company remove any comments on Instagram where someone has had a negative experience and just leave any positive comments which is not transparent or reflective of a true experience of the majority with them. As of 2nd Feb I am still waiting for the refund, I’m not holding my breath! Do yourself a favour and spend a little more to buy from a reputable company who will properly address any issues or concerns you have.”
“Daals furniture are crooks and scam, DO NOT ORDER anything from them? I have been waiting for over a month for them to collect and issue a refund for faulty armchair, but still nothing. I have called and called emailed escalated you name it, but they will fob you off and blatantly lie about courier coming to pick up a parcel, no tracking number, but they tell you to sit at home 7am until 6pm for courier that was never booked and will never turn up, I 've been waiting at home every day now for a whole week! Luckily I have raised a case against them with my credit company to get my money back. I have never ever dealt with worst company and customer service. They should be reported to consumer watchdog.”
“Do not buy from them! The worst customer service and delivery policies. Took 10 days to dispatch my order, then only gave me 3 hours in the middle of the working day to respond regarding availability for delivery the next day. As I couldn't check my phone whilst working, I would have had to pay £30 for a failed delivery.
Having then taken the next morning off to make sure I was home, the delivery arrived outside of the 3 hour slot.
Their live chat agents are patronising and unhelpful, and no one answers the phones. After an automated message saying it may take an hour to get connected to an agent, the call simply hangs up and you have t re dial
The delivery driver let me move all of the packages into other rooms before telling me he needs to take photos of them as proof.
Incompetent from start to finish, dreadful customer service, awful policies designed to sting you into paying for a rescheduled delivery. I will never use them again”
“Disgraceful service.
I ordered 4 rattan dining chairs and all 4 came in such bad condition with scratches, bumps, dents and all sorts. One of the chairs is completely unusable as the arm chair part of it was delivered with a crack in the wood going all the way through the entirety of the arm from front to back.
I immediatley took pictures of these and sent an email to customer services and I have sent another since. I have not had a response in 2 weeks. All i asked for was a replacement for the extremely damaged chair, i would have been happy to keep the rest eventhought they were also in bad condition.
Poor quality products and terrible customer service in not responding. Spent £700 on unusable chairs.”
“Ordered dressing table on 18th December still not received…
Ordered dressing table on 18th December as present for my Grandaughter and paid for fast delivery before Christmas as promised. To date still not received. Did get through to customer service one and was told there had been issues with DPD said would refund delivery (still not received) am unable to get through now call gets cut off. I have emailed twice and again no response as per my last email I want a refund. Very disappointing my contract for supply of goods was with Daals and not DPD. Order number 164500. Please have the decency to at least respond to emails or this review - disgusting and will never use this company again! would also now like to add that Trustpilot said Daals had asked for for further details and said review could be removed - I think I gave enough details including order number. Still have no response from Daals”
“1. The delivery guy was so rude and refused assisting my husband to bring the package up to our flat which is on the first floor
2. Poor quality, chipped edge, seems like the top of the table is missing a varnish coat, my kids would destroy it in a first go eating on it
3. No reply from customer service via email, not picking up the phone.”
“Vulnerable and old people be aware!
I was so disgusted to be informed on the morning that my sofa was delivered by Daals delivery driver that they do not climb stairs or deliver anything above ground level.
The driver who could not even be bother to arrive on time stayed in his van and told me he does not deliver to first floors and informed me that he is not insured for this and DAALS is aware of this practice by its drivers and includes it horrible delivery practice in its FAQs.
Lucky my mother or grandmother or less abled person did not order my 60 plus kilograms of furniture.
He then proceed to ask me where on the ground I wanted him to drop my items and rudely told me again he was not going to deliver my items to my front door.
This is after I have paid for delivery so it was not free and ordered furniture from a company that knows it deals in heavy items.
I am so disgusted by the whole experience and my neighbour who witnessed the whole thing and my entire team who I had to explain the reason for delays into work were horrified.
Least to say I will not be ordering from this misleading company with its rude service of
delivery. Furthermore checked it’s FAQs and nowhere do they say drivers are not insured to deliver items if you live above ground level. Furthermore the FAQS talk about free delivery but DAALS charged me for delivery and dumped my items outside and not by my front door.
I am fully disgusted and it will be a long day in hell before I forget this experience.
Let’s see if 1 year from now companies like you are still operating a service because with the competion and much more carefully adopted and excellent level of customer service out there - choice is my friend but will become your worst nightmare.
I will be arranging for you to pick up your item as it is soured from your business practices which leave large room for demolition and then improvement.”
