“Amazing experience from ordering to installation
I have ordered many wardrobes from Dako furniture and they have been exceptional in their service on every occasion.
The customer service allows you speak to a person which is rare with so many companies these days. They offer a personal service which I treasure. The customer experience was great.
I will end with a special thanks to the delivery & installation team who were also professional, friendly. This is my 3rd order and they remain one of our favourite companies.”
“Absolutely amazing service and quick delivery. Quality of the item is very good, Dako is responding to every query and support during the process from placing the order to delivery and beyond. You can even book assembly if you feel you are not capable of doing so. There is a solution for every arised problem or issue. Highly recommended 👌”
“I recently purchased cabinets from this company and I am extremely impressed with their products and services. The quality of the cabinets is exceptional and they have exceeded my expectations in every way.
The company's customer service is also outstanding. Their staff is knowledgeable, friendly, and always willing to help. They were able to answer all of my questions and provide me with excellent advice and suggestions.
The ordering process was straightforward and the cabinets were delivered on time and in perfect condition. The installation process was also smooth and hassle-free.
Overall, I highly recommend this company to anyone in need of high-quality cabinets. Their products, services, and customer support are simply outstanding. I will definitely be using them again in the future.”
“What a fantastic company. Quality furniture and good old fashioned top class customer service. Thank you to Patricia in the customer service department and the delivery drivers who were such lovely people.”
“DO NOT BUY. VERY CHEAP QUALITY!!
Order no:2000045930
I bought the serina wardrobe from dako, it came after 6 weeks but the quality was so soo cheap the first twist i done to put the screw in chipped and this happened for all the holes where the screws were meant to fit. Thats only one problem. secondly there was so many damages to the parts of the wardrobes i actually realised after collecting the parts to assemble them one by one. Third is that there were missing screws and the assembling guide is so rubbish you have to check it 10 times to figure out what goes where. So basically i was only able to assemble some parts and it is not an sturdy wardrobe until now, it is literally wobbling. Yet i havent fixed the sliding doors yet which one of them weigh more than the whole wardrobe, so i dont know how this cheap wardrobe all together would hold one door in place without it wobbling all around. 4th is that there is supposed to be shelves on both sides of the wardrobe, same size same shape but for some reason on one side of the wardrobe the assembling instructions and screws are different from the other. And some shelves only fit onto a tiny screw that will not hold the shelve in place, its not safe! I messaged them and told them.the story but they told me because ive assembled some parts of the wardrobe they arent able to refund it. And can only replace the damaged parts (all the parts have cracks and damage) but they seem to not understand how on earth are customers supposed to know whether the wardrobe meets the standards before you assemble. So how do i understand the wardrobe is wobbleing before assembling it. The max they offered is £50 as a particial refund. Unbelieable! You can only email them which results in days of communications. Waste of so much time. An second hand wardrobe will be better quality than Dako furnitures!”
“Excellent customer service, responded to my queries swiftly and kept me in the loop. Items delivered on time and by a couple of very friendly guys.
Would buy from Dako again.
Got a couple of bookshelves this time - well made and look really nice in our kids room.”
“Do not buy anything from this company.
Bought an extra large wardrobe from them and paid for installation. Quality was not great but ok you get what you pay for. I am now moving house a little over 7 months from when I bought it - and find that the team that installed had broken several parts of the wardrobe at the time of installing.
When I called to claim - they told me it was my problem. They refused to connect me to a manager and they hanged up the phone on me.
This is a polish company which should not be operating in the UK if they are unable to follow standard customer service procedures.
The lady that I spoke to was so incredibly rude and would not let me get a word in - eventually she asked me if I thought that she was being racist (that completely threw me) so I said yes, actually I think you are. Then she tells me that the calls are being recorded - well I am glad they are as that means her rudeness, and lack of customer service will be clearly seen.
Do not buy from this company - they are a scam”
“Bought a sofa from them mid-September and it started coming apart at the beginning of January. Very disappointed, contacted them and they basically said that it's my fault and that the sofa was overused and this is why the backrest is now coming apart from the metal brackets. I explained to them that there is no case of a sofa being overused in just 4 months. Also, we are a family of 2 and a toddler, so there was no case of over usage. They said that because pressure was applied to the backrest that is why I have problems with the sofa. I explained that a backrest is meant for people to lean on and that is the whole purpose of a backrest. So basically if you buy a sofa from them and you don't want to have any problems with it just keep it on display and don't sit on it or lean on the backrest as it will be your fault if it brakes. Absolutely no support from the warranty team or from them, I was offered new brackets to replace them myself but that was it, even though the wood bit that the brackets screw on I completely destroyed as the screws came out, so basically replacing the brackets will no work and most likely the problem will reappear again. Faulty design and poor quality will definitely not buy again from them. Poor customer service.”
“The quality of the sofa bed Tenus Punto 09 is very poor. It was made in an artificial way without any technologies. The wrong materials were used in this sofa for the bed surface. The fiberboard was applied which was all broke under the weight of a person. The price is unreasonably high for such an awful quality product. See attached photos and videos.”
“Awful service! Wardrobe was almost 2 months later than scheduled, the day before it arrived they said I needed to provide a parking permit for central London for their delivery. What e-commerce company asks you to arrange for parking to deliver?!
When I called them up customer service was incredibly rude and unhelpful, wanting to charge me £49 if I couldn't provide parking.
If you live in Central London choose a more serious furniture shop that actually cares about its customers.”
