Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,835 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,835 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

Write Your review

Tell us how Daniel Footwear made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really like the shoes and fit fine, but having gone outside in daylight they are two different shades of taupe! Can't return cos I've worn them outside, can I ?”

Helpful Report

Posted 9 years ago

“I haven't got my item, it already took one week. Order statu is still awaiting despatch.”

Helpful Report

Posted 9 years ago

“Have not received item.”

Helpful Report

Posted 9 years ago

“Ordered UGG boots in the sale. Good service and speedy delivery. Unfortunately had to return the boots as they were too big. To my surprise, NO FREE RETURN ON SALE ITEMS!. My fault for not reading the small print. Had to pay £12 postage to return the boots. Would never buy from this shop again on the basis that they do not offer free returns on sale items, as I could order the boots directly from the company at their full price if necessary.”

Helpful Report

Posted 9 years ago

“I ordered at pair of uggs in a size 6 and was looking forward to them being delivered. 2 days later I got a call to say that they never had them in stock. I was so disappointed as I was expecting them and then had to go and source them elsewhere therefore delaying my delivery of them. You did however return my money very quickly.”

Helpful Report

Posted 9 years ago

“I ordered a pair of boots online. They came damaged. Had sticky stuff in them and tried myself to get the mark out. Was unsuccessful. I went to the mill hill branch to see what they suggested and all the girls said there is nothing we can do apart from speak to manager Tom and see what she says. The next day I had an extremely stroppy voicemail saying there is nothing they can do they are one hundred and something pounds (which is totally irrelevant) and how I got them reduced in the sale! Faulty goods are faulty goods.. Whether they cost me a pound or 1,000. She then followed with I'll just have to refund you your money! I wanted the boots so I made another trip and got them. Feel very sad as I spend a lot of money in both your Stanmore and radlett store! Anyway I will remember for next time”

Helpful Report

Posted 9 years ago

“Item showing available but unable to supply due to size in stock being faulty no I stock date”

Helpful Report

Posted 9 years ago

“Ordered for delivery before Christmas. Not received on day message said would be delivered. Still not received!”

Helpful Report

Posted 9 years ago

“Unfortunately I received the wrong slippers and because of little time left before xmas I had to travel 20 miles to Liverpool to exchange them. They were very helpful though.”

Helpful Report

Posted 9 years ago

“Delivery time far to long picked standard delivery says 2 to 4 working days took about that to dispatch the item then another 4 days to receive it worst delivery times ive ever experienced with any company”

Helpful Report

Posted 9 years ago

“Delivery really slow compared to other competitors. Delivery card left but with no details on it, when would redeliver, who the parcel was from etc. When it did arrive, box was bashed and battered and shoe box in which the boots arrived was all damaged as if they have been in stock for years. On returning the boots as they did not fit, there is just a postage label provided which then resulted in the cost £13 to return the boots for a refund. I think this is terrible and postage return should be covered as like all other shoe and fashion companies. I think its daylight robbery where you charge the customer £3.99 delivery charge and then we are expected to pay the more expensive return price. I very much doubt I will use Daniel online again.”

Helpful Report

Posted 9 years ago

Dear Claire, Thank you for your review. I apologise for this happening. I agree that you should of been provided with a free returns label and that it is wrong that you had to pay £13.00 to return a pair of boots that did not fit you. I hope that you were refunded the return charge and your refund was processed quickly and efficiently. Kind regards. Chloe

Posted 9 years ago

“I bought a much wanted Christmas present to be told almost a week later this was unable to be located and I would be getting refunded. Then when I go back online it says this shoe is still available in the size I previously purchased however the price has now increased by £25. I sent an email querying this and I am still awaiting a response.”

Helpful Report

Posted 9 years ago

Dear Natalie, Thank you for your email. I am sorry to hear that this happened. As an apology I would like to offer you DF15 which will take off 15% off any future order that you would like to place with us. Again I apologise. Kind regards. Chloe

Posted 9 years ago

“When the boots I ordered arrived there were two different boots in the box both for a right foot. When the actual order came through after sending the other one back the boots where too tight near the top of the leg and I'm a size 10/12.”

Helpful Report

Posted 9 years ago

Dear Samantha, Thank you for your review. I apologise for this happening. Some styles are tighter than others. We are currently adding addition details about the sizing on the website due things like this happening. Again i apologise. Kind regards, Chloe.

Posted 9 years ago

“So disappointed they sent the wrong Bag even then it was Damaged. I sent it back with a exspantion and hopefully They will redeem themselves and send me the right one. I sincerely hope so as this is a very expensive present for Christmas for my daughter.”

Helpful Report

Posted 9 years ago

Dear Christine, Thank you for your review. I apologise for this happening. I hope that you received the correct bag for your daughter. If you need any help please don't hesitate to get in touch via email or by phone call. Kind regards, Chloe.

Posted 9 years ago

“I never received item as you said they had sold out after I'd paid for them, I missed out on buying them elsewhere as thought I was getting them from here”

Helpful Report

Posted 9 years ago

Dear Lisa, Thank you for your email. I am sorry to hear that this happened. As an apology from us we would like to offer you 10% off your next order. Please use the discount code DF10 at the checkout to receive it. Kind regards, Chloe

Posted 9 years ago

“Delivery took 5 days instead of next day along with wrong boots and wrong size. Very disappointed!”

Helpful Report

Posted 9 years ago

Dear Lisa, Thank you for your review. I am sorry that you experienced this whilst ordering from. As an apology form us we would like to offer you 15% off your next order with us. The discount code that you will need is DF15 this will need to be added to the discount box at the check out. Kind regards, Chloe

Posted 9 years ago

“It was very frustrating dealing with danielfootwear, going back & forth with emails and phone calls. My delivery was never delivered conveniently. It was honesty very frustrating.”

Helpful Report

Posted 9 years ago

Dear Naomi, Thank you for your review. I am sorry to hear that this happened. I hope this matter was resolved for you. As an apology for the inconvenience i would like to offer you DF15 for any future order that you would like to place online with us. This code will knock off 15% when entered at the check out. Kind regards, Chloe

Posted 9 years ago

“Quick delivery of item but it wasn't wrapped in and paper or bag and was just in the delivery bag. This was an expensive gift and I at least would of expected it to have the paper round the item. When purchasing last year it had lovely Daniel paper round the item before being placed in the post bag.”

Helpful Report

Posted 9 years ago

“Having previously purchased from Daniel and been very, very happy with shoes and bags etc, my recent purchase of three scarves will be returned as the packaging is a disgrace !!! The scarves are in crumpled cellophane bags and the scarves folded so small they are all creased as the bags are huge. Sorry to make negative comments however feel very justified on this occasion.”

Helpful Report

Posted 9 years ago

“I never received a confirmation email when I completed my order. When I emailed to enquire about my delivery they told me it had been despatched and gave me a tracking code. When I tracked my order it wasn't despatched until another 3 days later. I paid for delivery and it has not been delivered in the time specified.”

Helpful Report

Posted 9 years ago

Daniel Footwear is rated 4.5 based on 5,835 reviews