Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“loved the boot style and colour but disappointed that after one wear the sparkle came off on the inner tongue. Luckily the shop exchanged but commented that this was a common fault.”

Helpful Report

Posted 7 years ago

“I ordered the shoes thinking I had plenty of time for the shoes to get delivered before Christmas but the shoes went missing on route. I checked the status of my delivery on line and it said there had been an attempted delivery. No attempt had been made. After phone calls and emails it was discovered that the shoes had gone missing. Daniel Footwear did agree to send some more out but they would have been sent by the same courier company and not guaranteed in time for Christmas therefore I deceived it was safer for me to drive to Leeds to pick these up myself. I did receive an email with an apology and a discount code for my next purchase but this being my first experience with Daniel Footwear, I will be honest and say I don’t think I will be rushing back. It’s a shame your courier service let you down”

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Posted 7 years ago

“Good value for money - happy with purchase and a customer service team which cares ! Will definitely return again when need arises ....”

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Posted 7 years ago

“I have not received my order which I placed in the 12th December and desperate to resolve the issue prior to Christmas as this was my daughters Christmas present have e-mailed customer services numerous times only to receive very lame one liners from them with no attempt to assist me in replacing them in good time for Christmas or a refund. Where my Husband works is gated access with 24 hour security system and we have proof they have not been delivered and surely the delivery driver would take a signature for an expensive item and especially as I have paid a £5.99 delivery charge. I have called Customer services and the phone just rings, I finally spoken to Alex on the 23rd who was very pleasant but couldn't help and assured me he would ring me back, which never happened then I was unable to get anyone to pick the phone up after that. Then end result was after finishing work on Friday and expecting to have finished all my shopping was to have to do a 20 mile round trip into the nearest city in Saturday and spend another £130 plus fuel and parking to ensure that our daughter had her Christmas present. No doubt I will have to spend time and effort after Christmas battling to get my refund for an item I never received.”

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Posted 7 years ago

“First class customer service and received the top quality products very speedily. - pleasure to do business with.”

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Posted 7 years ago

“Very happy with the service! Very quick delivery! Well done!”

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Posted 7 years ago

“The whole process was easy, pain free & efficient. Prices were great & I will definitely return to the site 5*”

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Posted 7 years ago

“Excellent. Ordered from over seas so was a bit nervous. But the process was easy, very fast shipping even around holidays”

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Posted 7 years ago

“Excellent service...would definitely shop with them again.. thank you”

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Posted 7 years ago

“Lovely comfy leather boots”

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Posted 7 years ago

“great shoes comfortable and stylish at good price. shame the delivery is rubbish they need to ditch DHL”

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Posted 7 years ago

“The purchase I made didn't fit me properly. I was able to return the goods and received refund in a very short time.”

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Posted 7 years ago

“Excellent service. Lovely personal hand written note in the box wishing me a merry Christmas. What a nice touch. Will definitely shop here again”

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Posted 7 years ago

“An efficient service and a good price for my chosen shoes. I'll definitely be back.”

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Posted 7 years ago

“Ordering was easy and great service. Lovely boots even better as they were in the sale.”

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Posted 7 years ago

“My order was lost.”

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Posted 7 years ago

Dear Benedetta, I am sorry our courier company lost your item. I can see my colleague has refunded you on this. I am very sorry for the inconvenience caused. Kind Regards, Emma Customer Services

Posted 7 years ago

“Easy to use site very quick delivery & beautifully packaged. Didn't want to rip the tissue but needed to check that they were the correct size as they are a gift! Have recommended to others!”

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Posted 7 years ago

“I ordered and paid for size 37.5 , was happy to get this size I was going to buy another pair from another company but bought from Daniels instead. Days later you cancel my order, and the other pair is no longer available, my compensation is a 10 % voucher which I could have got anyway , so no compensation. I have bought from you online and in store for years but will try not to buy again . Your team did not care or reply to my complaint except to apologize.”

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Posted 7 years ago

“Very simple, efficient and speedy.”

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Posted 7 years ago

“Arrived when stated. Boxed nicely. Product in perfect condition”

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Posted 7 years ago

Daniel Footwear is rated 4.5 based on 5,833 reviews