Dave Benson Caravans Reviews

Name: Dave Benson Caravans
Rating: 4.50

4.5 Rating 203 Reviews

88 %

of reviewers recommend Dave Benson Caravans

Company Reviews

Metrics

4.5

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From initial contact with the salesman to handover the entire team were completely thorough and professional. We would certainly recommend dealing with DBC.”

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Posted 3 years ago

“We were very disappointed with the service from Dave Benson Caravans. We found their lack of follow up, keeping us informed of what stage our caravan was at and overall customer service after we had signed the contact very very poor. The only positive I could say out of purchasing our caravan was the hand over given in explaining how things worked.”

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Posted 3 years ago

“Poor service when picked up caravan and no follow up even though we rang them with concerns”

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Posted 3 years ago

“We were very disappointed because your staff new, as we lived a long way away, that the van that you sold to us, had quite a few problems, being too far to bring the van back. I would NEVER recommend you guys to anyone.”

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Posted 3 years ago

“Disappointed with way we were treated last time we were there.”

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Posted 3 years ago

“I would not trust your service department to service my push bike let alone my van ever again. they should be ashamed.”

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Posted 3 years ago

“Post sales service was disgraceful at best. Totally disinterested once we had signed. Sales person was excellent but “disappeared” and was no longer available to us after the purchase. The handover was rushed and ended when the staff member’s day finished before all aspects of the handover were completed. In fact left us alone at the yard to lock the gate as we left! Did not do alterations as discussed. Did not communicate between us or internal departments. We could not be more disgusted with this company.”

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Posted 3 years ago

“My experience with Dave Benson caravans started of reasonable at the beginning but they turned into standover merchants. Their finance guy was very unprofessional, continually saying things like we will only need this from you then you will be set up then calling me for more information at least 8 times before I finally drove off with my caravan. After speaking with many of my friends they all had similar stories regarding Dave Benson caravans….. I will never step foot in their store again”

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Posted 3 years ago

“I had poor service , sales man was rude , will never use company again not even for spare parts”

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Posted 3 years ago

“Worst so called customer service we have ever seen. Lied to by staff members. Happy to advise whilst travelling around Australia we are spreading the word and sharing our horrendous experience with all. So far you have lost out on 2 new caravan deals so far. Just bought a new car and maybe you could learn about customer service from them as it is seriously lacking in all areas with your company. Managed to get the warranty work completed interstate and the manufacturer was not aware of any issues when we were told that your company was awaiting approval. Hard to get approval when they have not been told. Just another fail. Always good to have staff members fight in front of customers. You must be very proud of your sales staff and because of him would never use your company again. Would love to put zero stars however it will not allow it. When management advised of poor sales staff (staff arguing in front of customers) was swept under the carpet and shoulders shrugged. Even when they were told that the staff member was not to contact me and we would be dealing with someone else he continued. Happy to keep spreading the word.”

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Posted 3 years ago

“I was told my new van would take 5 months to build! It took over 7 months and when I rang up to find out where it was the salesman thought it was a joke! When I took it back for warranty work nothing was done!! I have just returned from a WA trip and l had nothing but trouble with wheels and a fridge problem. I have been dealing with lotus directly to sort things out. Will never again”

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Posted 3 years ago

“What's the point at time of getting built, service was absolutely disgusting, rude and non existence and by what others have told us on line nothing changed.”

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Posted 3 years ago

“My purchase has been very disappointing.”

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Posted 3 years ago

“Worst delivery ever, no one had a clue amd the Service Centre is a disaster on so many levels. We have sold the van since our purchase and will never deal with this Company again”

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Posted 3 years ago

“Well now you would like a review, OK, I am happy with the roadstar caravan, but i am not happy that toilet does not flush and I am not happy that the fridge does not run on gas , as I live in my caravan , being a bushfire victim from Kangaroo Island, the two things that do not work which are important, it took almost a month to two months to pick up the roadstar caravan and toilet won't flush and gas won't run the fridge, I have let you know, and nothing has been done about the problem, I am now living in Yulara starting a new beginning with caravan no toilet to flush and fridge that doesn't work gas , these things should have been checked and sorted or fixed before the caravan left the showroom , so Dave Benson Caravans that's my review, I think you should contact myself and explain and rectify the problems at your expense. Thank you for letting me write a review. Edward Boers”

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Posted 3 years ago

“All customer service finished the moment the we paid for the camper van. All sorts of issues with the van none of which the staff wanted to help with when we called. We paid for storage but twice when we called to say we wanted to come and collect it we were told we couldn't because they couldn't get to it. Very poor service and the van needed lots of work done as poles were in back to front, and the canvas wasn't attached properly in places. Our hour of instruction was spent mainly looking for bits that were missing from the camper and we weren't instructed to pull out the canvas rather than tucking it in when folding up with the result that our canvas tore.”

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Posted 3 years ago

Dave Benson Caravans is rated 4.5 based on 203 reviews