“I have been a customer of da Vinci vaporizer since the first product and have been a very happy customer until recently. You used to have the best customer service and with my company I have recommended numerous people to your company. Unfortunately, to get a new vaporizer when one is not working is very painful and not worth my time and effort. With that said I will no longer be doing business with your company as your customer service went from the best ever to now it's like you can't even get through to anybody. No one talks on the phone. It's totally unacceptable and the customer service Director should be fired . Again, I will never do business with your company and I'm very disappointed about how you have made to get a return so difficult. I am not the only person that feels this way and some things need to be done. You're not gonna have any customers. Thanks again for the best products in the universe which I just love but at the end of the day without customer service, you have nothing.”
“Product is great. Customer service is aweful or non existent . Finally after contacting the BBB and 4 weeks, they finally replied and replaced my unit. Be very aware.”
“For the times I've been able to get it to worked, it has been absolutely fantastic. I am disappointed by the instructions in the operator's manual, which is about the size of a saltine cracker. I think the price ($249--if you're lucky enough to find one), is worth every penny. Super tastes coming through, mild vapor that doesn't hurt my throat, and it's great when I get it going correctly so I can sit back, and enjoy the fruits of nature without worrying about a thing. Maybe you guys could send me a link to some (good) videos that do more than say, "this is all you do." And it doesn't work out. ??
Bottom line--strongly recommended piece of hardware; worth $249. I just need to find someone locally that knows all the ends and outs.”
“Bought MIQRO-C. Cooked itself in a month. Bought 2 new quality LG cells. Made sure not to use high amp charger. Charges up in 15 seconds according to the lights and then lasts 30 seconds before powering down. All three cells react the same.
Pass through power also not working.”
“3 weeks later and no delivery. Has had a USPS label for 2 weeks but no delivery. Website listed shipment on the next business day, so you are not living up to your commitment.”
“I really like this product. It was damaged and so I bought it again. HORRIBLE ... it had been over a month and I still haven't received the product. I received the request to review a week after purchase it has now been 6-8 weeks. And still nothing. Send am email inquiring and no response.”
“Support is good, altough there are some troubles with the page and accounts, there was some improvement from the IQ, but it seems that some are recicled parts and the chrome paint is not good in quality as before.”
“Excellent vape; the hits are so much more powerful and easy unlike many of your competitors. Also, the model stands upright the most optimal way to place vape.”
