“I ordered a dress for a funeral for delivery Sunday..I paid extra for this...after three phone calls to customer service ....absolutely appalling service...I’m still waiting Tuesday& now canx order...Hermes delivery equally as bad..same problem before Xmas....forget any customer service non existent ...Debenhams need to sort this out....was a loyal customer....”
“We shopped at Debenhams Redditch for a suit for my husband and the quality and range was very good and service was outstanding, wouldn't hesitate to shop there again.”
“Debenhams is an excellent retailer with superb quality goods. I love using their online shop in both desktop and mobile formats. The discounts are clear and images are representative of what you are getting.”
“Purchased some items in the recent sale but snow boots didn't fit. Very prompt processing of my return which was freepost. Emailed to say funds would be paid back within 3-5 days and they were there the next day. Wouldn't hesitate to use again with such an easy and reliable returns service.”
“Visited the flag ship store in Oxford street and was treated very badly by two of their staff when trying to access stairs with my daughter's baby buggy. Wrote to head office got an apologies but really a cut and paste job as she hadn't read the letter. Thanked me for visiting the Westfield shop- dreadful.”
“Absolute discress of a company I gave them a deposit of 500 for my insurance which was 1200 or that and was paying monthly for them to tell me my insurance is void and not giving back any of my deposit for over a month after Nemours call and complaints all I got was £56 .30 back ... avoid these Fu!@#ng Scum bags”
“Awful. Two items in order.
First one my signature was forged and I got an email saying I had just signed for it at my address - while I was at home waiting for the delivery.
Second part - ordered a size 5 boots - received a size 7.
Customer service worse than useless. Emails, tweets and many calls later and I am no further forward in resolving this. Probably going to have to ask my credit card company to resolve.”
