“Once a great store
My wife was in Luton Mall store with me yesterday to buy an expensive Guess watch. Serving shop assistant had to call another one to help putting right time and date which they actually refused to service me on.
The one that came up was a female, dressed like she wanted to go to the night club, complete inappropriate and to me really disgusting. She was so rude and arrogant and always looking very angry at my wife that they had to set the date and time which they didn't know anything about. What a poor and horrible service. Go and get your staff some uniform and train them on customer service. It's not only Men your females have to serve.”
“Delivery did not happen wrong email info sent did not reply to my email if I did not chase would be no wiser what’s happened to parcel they have your money you wait a month to get it back although told me I’m lucky gettibgvit quicker as I had called no recognition of customer being put out at all so sad as company not doing well would normally want to support but how can you when they cannot meet customer needs? Shall stop using them now sadly”
“Went for lunch at Debenhams in Nottingham market place on 9/4/19 & Was served by a colleague called Lance, he was rushed off his feet, but was pleasant, cheerful and couldn’t have been more efficient. An asset to your company.”
“Purchased an iMac 27’ 5k Retina from Debenhams that developed major faults after 32 days ( 2 Days outside their refund policy). Reported it to Debenhams only to be told( quite rudely) they could do nothing and I needed to contact Apple for the iMac to be repaired.
I did contact Apple and they were brilliant. Apple basically told me that my iMac was certainly delivered faulty - an hairline crack on the inside of the screen and logic board damaged. Apple replaced everything and gave me free Apple Care for my troubles.
I discovered later that Debenhams electrical are supplied by a company called Buy it Direct ( Laptops Direct etc), this company is based locally to me and has a appalling reputation, I certainly wouldn’t have purchased my iMac from Debenhams if id have known this. I won’t be purchasing anything again from Debenhams again actually,lesson learnt.
If you can’t get the simple things right, like decent customer service its hardly surprising Debenhams is going down the pan.”
“I spent a fortune on a home delivery, I paid for 24 hour service,. Two days later I phoned to question where my order was, they refunded the 24 hour charge and said to contact them if I don't receive my items in three days. I still didn't receive my items so phoned again. They refunded my money and told me it be 5 days. 8 days still didn't receive my refund, phoned again I was told it was not processed and now it be another 5 days. Told the man I was not happy and I've been waiting for the money and spent a lot of money on calls. The man put me on hold for another ten minutes to be told I get a free 24 hour charge, disappointed, I was a loyal customer but I think I go to next instead now”
“What a sad day that Debenhams is not being saved. I have spend forty years shopping in Romford store and the joy that it brought will never be replaced Thankyou to all the staff at Romford”
“Purchased Debenhams but was Eldon and quite simply -
Dreadful!
Following a non fault claim the service provided has been absolutely horrendous. Customer care has been rude, unhelpful and sarcastic.
We are out of pocket in a big way and they have not wanted to help whatsoever.
Steer clear!”
“Buy from them online and end up paying £15 a month to a complete saving 3rd party company!
How come you can risk your trust these days where everything is moving online?!
Will never buy online from Debenhams again.”
“Terrible. Bought some furniture online and one piece is defective. According to their technician there is no manufacturing fault, despite the two handles being around 1 cm misaligned. Now refusing to do anything more and wanting to charge me £75 to collect the furniture. Stay well away. It seems no surprise that the company is in deep financial difficulties. Perhaps this is what is driving the lack of action.”
“Customer service was amazing helping with transferring my 8 e-giftcards into one so I could use the whole amount on a lovely couch, that hopefully wont take 8 weeks or more (as per some reviews). Fingers crossed it comes next 4-5 weeks otherwise I will be sitting on the floor for 2 months!”
“Purchased a leather two-seated sofa bed. Had it for four years and the leather basically began to fall apart despite it hardly being used at all. Contacted Debenhams and was told nothing they could do about it. Really poor customer service. They are quick to take your money for shoddy goods.”
“Brilliant customer service from JAN in Star dept in Debenhams, Stockport, last Friday. Friendly, helpful, funny, a welcome frontline fabulousness of high street retailing. I was just passing and decided to go in and browse. Ended up buying loads after getting the personal touch from Jan. I may return to this instead of going online after she and others at this store made it a joyful experience. Thank you Jan.”
“Ordered fabric samples for a sofa at least 10 days ago and still waiting ....
No wonder Debenhams are struggling if this a typical customer response time.
Going elsewhere to buy a sofa now.”
“Absolutely Horrendous Behaviour by Staff -Swansea Debenhams 9.3.2019. Just witnessed a tall dark haired rude+uneducated female on the back wall beauty desk abuse a customer, who was obviously a senior citizen +disabled. This is not the first time I've observed this unfit Debenhams server to be rude!! This warrants instant dismissal but of course Debenhams prefer to brush these things under the carpet and that is why they have an ailing business because of their very poor, non-existent, even disgusting customer service and care. No wonder their business is going down the tubes if this is the type of people they employ this reflects on the Management by allowing such contentious culture to continue!! This is -0 stars for Debenhams. Disgraceful staff behaviour. Do something about these Unfit Staff members!!”
