“I should have read the comments here before placed my order on a Tower air fryer. So disappointing the item is faulty, to my dismay I need to contact and return it to Tower that their return policy clearly said I have to contact the company I bought the item from. It is unbearable a retailer like Debenhams do not take responsibility to the products that they sold online. Should I knew it is sold by the third party, I wouldn’t have brought from Debenhams. I am still yet getting a reply from Tower that I have a feeling that it will be a very long road to get it sorted. No bloody Debenhams scam again.”
“I am writing to express my deep dissatisfaction with the return policy and customer service at Debenhams Department Store. I recently purchased several items online, which included products from multiple brands (multi-marks). Unfortunately, some of these items did not meet my expectations, and I decided to return them.
To my dismay, when I tried to initiate the return process, Debenhams refused to take responsibility and instructed me to contact the specific brand's store directly. This process is not only inconvenient but also completely unhelpful. The multi-mark stores often have their own policies and do not always assist with returns, leaving customers in a frustrating limbo.
This experience has been highly disappointing, and I urge Debenhams to reconsider and improve their return policy to ensure a hassle-free experience for their customers. Until then, I strongly recommend avoiding shopping with Debenhams. I had to bear a loss of £179.98 because Even Pretty never sent the return label, and Debenhams refused to resolve the issue.”
“Pity I can't score -0
I returned a pair of shoes using a qr code debenhams emailed to me. Sent the item at the post office given proof of posting.
Debenhams customer service say it's gone to the wrong address and refuse to refund my money. I'm up to 32 emails with proof of return etc each time responded by a different CSA. Explaining repeatedly the situation sharing the qr they sent me and receipts.
I asked for, complaints, supervisor, manager all to no avail as there does not appear anyway to escalate.
I will never use Debenhams again shocking patronising uncaring customer service.
Funny enough they have not asked for feedback which is the norm now with online purchases!”
“Ordered 8th May expected delivery 15th May still nothing emailed several times useless responses from CS just a fob you off reply. Asked to cancel order can't apparently do that either. So they have my money, my goods and worse still my time and effort emailing back and forth with resolution so I'm hostage to Debenhams. Had l also realised there was no customer services phone number l would NEVER EVER have ordered from Debenhams.”
“Would not recommend ordering from this company.
I ordered a dress and was prompted to purchase the next-day delivery premium package for 1 year, which I did. I opted for this to receive the dress the next day.
However, I was later informed that my dress was excluded from next-day delivery. It's worth mentioning that nowhere during the checkout process was I informed that my dress was an exclusion. This service was misleading.
When I contacted customer service to address this issue, they were rude and did not care about my complaint.
The dress did not arrive as promised at the checkout stage, and they refused to refund me for their misleading information.
I will never buy a single item from them again because of their misleading information and lack of customer support. It was a very disappointing experience.”
“For those of you, like me, collected reward points via Debenhams (Newday) Credit Card and then converted them in to digital vouchers to spend at debenhams.com....
Be alert! Be aware! You won't be able to use them at all. I've tired myself contacting Debenhams via every possible manner and have had no luck. They'll make up everything and anything. Also never make the mistake to buy anything from Debenhams online. If you can get the exact same product from another reliable retailer and if it's a couple of pound more, then buy from elsewhere and not Debenhams. Because, if for any reason you need to contact Debenhams, you'll go through hell and a complete nightmare. Debenhams don't have a number for contacting. Stick to other stores. Debenhams have the most poor customer service one can imagine. Stay clear or regret!”
“I wouldn't order with Debenhams again, 18 days still waiting for someone to refund over £500, absolutely zero proactive communication since the items (2 dresses) were delivered back on 20th April.
And now on 8th May told i have to wait until 15th May for someone to even start looking at the refund request!!!!
Their refunds process is broken and costing them revenue from potentially loyal repeat customers.
They breach their Ts&Cs (which say will be processed 14 days after products returned) and then have the audacity to say the delay is because you haven't contacted them to tell them they haven't processed the refund on the day they said it would be processed!!
They also don't / won't create a complaint case and refuse to handle a y escalations.”
“Don’t bother ordering anything from Debenhams online, I ordered using express delivery (2 days) it took over 7 days to arrive.
No delivery info, no option for refund.
Save your time and use Amazon or something else, they are a nightmare for delivery. No number to contact either, all useless live chats. I was then told basically I had just wait and they will get back to me.”
“you must literally never purchase a thing from this website. they are cowboys and crooks and you will likely be sent the wrong item or something faulty, and will never see your money again”
“I'm very disappointed with the merchandise. They used to have very good quality but the last 3 knitted sweaters I bought, got snagged on the first wear. It seems that by closing their doors to the public, they lowered the quality of their items. a shame. I recommend not to buy them.”
“Don't buy from this company
If I could give a 0 stars I would
Money scammers
My other half ordered my birthday present from them over 10days ago now
Was told by them if wasn't here for thr 10th they would refund him the full amount
Well it's now a few days down the line and was told if not here by th 21st they wil refund
I don't think so how dare you lies to your customers I deemed a refund in the full amount NOW or further action will be taken against your company and a layer will be brought in to this
JOKE don't buy your good from this company 🤬😡🤬😡🤬”
“Please be very careful when buying from Debenhams. Recently purchased a watch that they have not delivered. Each time I request an update they just say that they have nothing and please wait 3 business days. If it's not resolved then please contact us again and when you do we'll ask you to wait another 3 days. Absolutely useless.
Can only agree with others and will never be buying from Debenhams again.”
“I ordered a man overcoat online, according to their recommended measurements .
On arrival I realised that wasn't the case and I have to return the parcel ASAP.
I tried to get a return order through their website but my order wasn't recognised.
I went to local Post office and returned to the original address on the parcel. Sent them the tracking order and they confirmed everything is OK and I should give 15 days for my refund.
Now after 17 days I contacted them again and they said nothing was return and they don't recognised the signature on return order basically blaming the carrier for the issue.
Please be careful !”
“If I could give zero stars I would. I’ve only received one box out of 2 of a sofa I ordered a week ago. Debenhams have £180 of my money and I have half an order. Customer service doesn’t exist, no help in either getting the rest of my order or a refund. I’ll be contact the Ombudsman to get a resolution. Daylight robbery! Do not buy from Debenhams!!!”
“Don’t buy anything from Debenhams.
Ordered a Vax vacuum cleaner and they sent me the wrong product.
They sent me the basic model instead of the max model advertised.
Customer services Darryl would not deal with it and he tried to tell me the product I had received was indeed correct.
Luckily I had screenshot my order with what was advertised on Debenhams website yet still Darryl failed to deal with it stating I have to wait and speak with another department on the 27th March! Are you customer services or not Darryl?!
One week on still not dealt with and I’m left without a vacuum cleaner!
Terrible service. Would I give Debenhams my money again? = Definitely Not!”
“one star is too much!
impossible to contact... returned items a month ago and have not even recieved an email saying they have received them, so dont know when ill see my refund!! if only they'd give a phone number so you could speak to someone!! ill never order thru them again”
