Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service but slow delivery”

Helpful Report

Posted 8 years ago

“Service provided from decathlon, I couldn't fault. However the quality of the skates,I was disappointed as they looked so much better on the picture. Serves me right... you get what you pay for.”

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Posted 8 years ago

“I always get the feeling that Decthlon staff are both badly trained and unhappy at work.”

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Posted 8 years ago

“Good service in terms of delivery, and product was fine. However, I carefully measured myself using the sizing guide and the trousers I bought were at least two sizes too big.”

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Posted 8 years ago

“Items arrived quickly& website was easy to use. Unfortunately the ski goggles I bought broke after 3 days of skiing so quality not the best.”

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Posted 8 years ago

“No problems at all when it came to using the website and delivery. ? My only issue is the sizing on the kids close is very unrealistic. I bought my 8yr old the under garments to wear under his football kit in the winter and they were far to small even though I ordered a 10yrs olds size. Unfortunately he needed them the day they were delivered so was unable to exchange. He spends most of the match pulling the leggings up!”

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Posted 8 years ago

“Delivery later than expected, but excellent products at a good price - Tribord sailing salopettes in particular, provided they wear well, provide good value for money compared to the big UK brands.”

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Posted 8 years ago

“A major issue of snow boot sizing, an issue with delivery, an issue of being charged twice apart from that was rectified by very nice assistants at the Warrington branch. Saying that I will not be shopping at Decathlon again.”

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Posted 8 years ago

“Site seems overly slow and 'clunky' but generally very good”

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Posted 8 years ago

“Your staff is not very friendly and helpful. Sometimes you can see that they are arrogant”

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Posted 8 years ago

Thank you for giving your feedback. We are sorry to hear you have experienced problems with our staff. Please, accept our apologies for the inconveniences caused. For further occasions, please let us know the store you visited in order to aware the Store Manager. Thank you for taking your time writing your review and have a nice weekend!

Posted 8 years ago

“Good products at decent prices but found their pick up location very unreliable - turned up at a time when it was supposed to be open but the shutters were down for no apparent reason.”

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Posted 8 years ago

“Didn't meet delivery deadline.”

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Posted 8 years ago

“Good products but a very antiquated online shop which is not user friendly and error prone. Twice my order had problems in delivery because of that”

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Posted 8 years ago

“Availability of products and delivery lead time - very good Help from staff in store to find goods - very good Price and value for money - very good Check out at the till, return and staff helpfulness - very poor Comments: 15 minutes wait at the till as the returns could only be made by one person at one specific till. Staff not bothered making the customers wait and not really eager to help”

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Posted 8 years ago

“I would like to have more information about products on the web page e.g. what material are they made of. Also sizes are confusing. For some items they are UK sizes, for others EU and for others US. I ordered too big items because of that.”

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Posted 8 years ago

“Great products, nice website. Online ordering was pretty slow though. Products ordered on Monday arrived the following Tuesday. Other companies offer much faster deliveries..”

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Posted 8 years ago

Thank you for your review. The reason of the slow delivery was because some items were coming from our international warehouse. However, we will consider your feedback in order to improve our delivery service and it will be remitted to our supply chain manager. Have a nice day!

Posted 8 years ago

“Ordering and delivery was quick but the sizing was totally wrong and no way would fit my daughter so I had to send everything back. The returns process was quick and simple though”

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Posted 8 years ago

“Good price and quality. Let down by slow despatch Would have been excellent otherwise!”

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Posted 8 years ago

“Decathlon is a wonderful shop. I never leave without buying something unnecessary. The online shopping was less pleasurable. The packaging was very much like something done in a back bedroom. It also was not the quickest delivery.”

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Posted 8 years ago

Dear Jay, Thank you for taking the time to review your purchase with Decathlon. We apologise the packaging of your online was not up to standard we will forward this onto our warehouse team to take into consideration. The delivery times for online orders can vary depending on the location of the item ordered, we can see your latest required a stock transfer from our , for more information on deliveries with Decathlon.co.uk please visit http://www.decathlon.co.uk/delivery.html

Posted 8 years ago

“The online part was easy and the product arrived at the store when it said it would. I was happy with the product (suitcase) and it was good value for money The reason this review was now a Good/Very Good was due to when visiting the store itself and asking the person at the counter (no one waiting to be served) whether they could order the product for us and we could pay now and then, we were told they could not We went home and ordered the product but I'm sure others could have simply visited another store, got a better service and Decathlon would have lost that Customer”

Helpful Report

Posted 9 years ago

Hello, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are sorry to hear that the service you received did not meet the standard service that we wish to provide for all our customers. We hope to see you soon for an even better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

Decathlon is rated 4.4 based on 11,520 reviews