Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called into Sheffield branch to collect my Triban 520. It was ready and waiting for me the staff at the bike dept were very helpful and processed my collection very efficiently. After adjusting the saddle height etc I was riding bike is 5 Star. Two minor grump are the front mech was not adjusted properly I hope this will be addressed when I take the bike back. The other grump I have is paying to have the tyres fitted as an upgrade, other bike shops fit for free.So I fitted them myself saving 16 pounds. But other than that I am completely satisfied with my purchase as I have been for several years worth of dealing with Decathlon.”

Helpful Report

Posted 8 years ago

“Great service and communication.”

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Posted 8 years ago

“Good value and good quality products.”

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Posted 8 years ago

“Great selection of products at great prices. Nice been able to try other sports without breaking the bank.”

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Posted 8 years ago

“First time used. Great service & picked up from local Asda which was so convenient. Kept me informed throughout. Impressed!”

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Posted 8 years ago

“Cost ,availability ,speed”

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Posted 8 years ago

“Fast friendly no quibbling . Great service specially as it was just after Xmas and REALLY busy ???? wish all shops were this good .”

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Posted 8 years ago

“Good quality of the products”

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Posted 8 years ago

“Great customer service and fast delivery”

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Posted 8 years ago

“Ordered a Christmas present really late (Tuesday before Christmas) and the due date was 29/12/16 however I received it before Christmas which was amazing service. Very happy customer :)”

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Posted 8 years ago

“Well updated with delivery details, fast delivery times. Had not received an ordered item but when i contacted customer service the item was delivered without delay. Excellent service and product.”

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Posted 8 years ago

“Fast service”

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Posted 8 years ago

“Fast and reliable delivery, great products at great prices. My ballet wrap top is amazing. The quality is second to none. I'm smitten!”

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Posted 8 years ago

“We ordered on-line and were able to pick up at the designated time as per confirmation of order. Everything was perfect, the size for the clothes, the time of delivery and the easiness of use! Will definitely use the service again!”

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Posted 8 years ago

“Quick dispatch.. price is reasonable”

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Posted 8 years ago

“Such good quality equipment at a reasonable price!!”

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Posted 8 years ago

“Everything was quick.”

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Posted 8 years ago

“great products at a reasonable price easy collection at asda,”

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Posted 8 years ago

“Brilliant priced clothing with the added quality. Worth the wait on delivery which took longer than expected”

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Posted 8 years ago

“Excellent products at reasonable prices. Good customer service”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews