Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service in store, great range of products at affordable prices.”

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Posted 7 years ago

“great products at a reasonable price easy collection at asda,”

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Posted 7 years ago

“Brilliant priced clothing with the added quality. Worth the wait on delivery which took longer than expected”

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Posted 7 years ago

“Excellent products at reasonable prices. Good customer service”

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Posted 7 years ago

“We have shopped in store (in France!) and Online and have found that the prices are excellent and the quality is very good - especially when you consider the prices! Delivery was prompt online and the size guide was great.”

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Posted 7 years ago

“The variety in the store - and the advice given by a sales assistant upstairs when considering an archery gift for my sons at Xmas.”

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Posted 7 years ago

“Good value, high quality products. Good communication and delivery.”

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Posted 7 years ago

“Good product value for money”

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Posted 7 years ago

“As always with Decathlon, the quality is good and I knew I will get a good product. It was easy to put together and my son is making good use of the basketball post. I prefer to purchase this from a reputed sports company than an unknown on ebay.”

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Posted 7 years ago

“I have been sent (and charged for) an item that I had not ordered. This came after the correctly ordered items. I then emailed via the correct channel to report the problem, received an email back to say my issue would be looked at and then.... Absolutely nothing!!! I don't want to send the item back at my cost and risk, this is Decathlon's problem, you sort it out.....”

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Posted 7 years ago

“I ordered something online to click and collect before Christmas. The product wasn't in store when I went to pick it up, despite having ordered it a week before. I then asked the assistant to cancel the order but it wasn't cancelled. Very disappointed.”

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Posted 7 years ago

“Super quality items at very affordable prices. It's my first port of call for my sons outdoors equipment for scouts, my coaching equipment for football. The app is so easy to use even able to check stock and prices at stores. The staff are always super helpful and friendly.”

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Posted 7 years ago

“You didn't have what I wanted in store so the member of staff made an online order for me with delivery in plenty of time for Christmas. The order never arrived - turns out you were already weeks behind with orders when you accepted mine, promising delivery you knew you couldn't hit. I cancelled the order and requested a refund - I still haven't received my money a month later, despite several emails to customer services. Woeful. And I came to Decathlon so not to have to deal with Sports Direct's poor service!”

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Posted 7 years ago

“The price are fantastic and really competitive, I did not put a 5 only because some of the cheapest items were out of stock, if they were available I would have scored a 5.”

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Posted 7 years ago

“Quick delivery and excellent quality products! :)”

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Posted 7 years ago

“I just love decathlon we used to use go outdoors, but not anymore your products are so much better not just price but quality! No problems with returns,refunds or exchanges just love decathlon”

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Posted 7 years ago

“I bought few things for climbing and found out the bag to put the chalk in, came without tags and dirty, definitely it had been used before. Didn't exchange it as going to my closest Decathlon would have cost me even more money.”

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Posted 7 years ago

“Ordered online on 15th Dec, for collect in store. Heard nothing for over a week. Went in store and bought the products - which were Christmas presents. One needed swapped for a different size. I got the e-mail notification on 26th Dec that the order was ready for collection, I went in store on the 27th to make the swap, so I just returned the online order as soon as I collected it.”

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Posted 7 years ago

“Maybe it was just ordering at Christmas but my order got stuck in the system and I had no communication from Decathlon as to where my order was and when to expect it. It narrowly arrived just before Christmas and all was ok but I was very disappointed with the customer service from Decathlon. Having said that the scooter that I ordered is great.”

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Posted 7 years ago

Dear Nicola. Thank you for the time you have spent giving us your feedback from your last purchase at Decathlon Uk. We are extremely sorry to hear that you canceled your order because of the delays that we have experienced. In regards to your enquiry, we would like to inform you that unfortunately we have experienced a strike in the border of France during last Christmas which caused 3-4 days of delays. We were trying to reach all our customers and kept them updated but in this case it seems that we failed. Please accept our apologies for all the lack of communication, we will forward your enquiry to our Customer Loyalty team in order to avoid that this situation will happen in the future. Thank you very much for your understanding, we hopefully see you soon at Decathlon in the near future. Have a lovely day!

Posted 7 years ago

“Price and great staff”

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Posted 7 years ago

Decathlon is rated 4.4 based on 11,514 reviews