Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,519 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the El 100 cross trainer for delivery. Advised on the track & trace site it would be delivered in the afternoon. I receive a text message from the driver from Allied Express @ 10am with just a zoomed in photo of the consignment label for my delivery. I was not home at the time & was at work. I would be home by lunch time/afternoon. I texted the driver asking what happened as I was advised it would delivered later on in the day. Ofcourse there was no reply from the driver. I called him. I started off being defensive and told me that he had pressed all the buzzers in my building and no one let him in so he left my delivery outside the building. OUTSIDE the building! He then continued to tell me that it’s really heavy, requires 2 people to lift/move it, so not to worry because no one will steal it but if anything happens that Decathlon will sort me out because they’re really good with things like that! I was shocked, upset and mad! I told him that he wasn’t scheduled for delivery until the afternoon! He called me a liar and said that there was no way it says that on their website and if it did say that, it was an error and questioned if I saw when he scanned in the parcel for delivery that morning at 6am, so there was no way he was keeping it in his vehicle until the afternoon!! He hung up. I proceeded to try to google Decathlon’s contact number. Ofcourse they don’t have one. Beyond upset and mad at this stage, whilst still at work! Their online robot advised that she’s “sure the driver left the delivery in s safe place” followed by a damn smiley face. How extremely condescending. Used to be a Decathlon customer, always purchased in store. Shame that the first experience online was absolutely atrocious. Stop using Allied Express drivers.”

Helpful Report

Posted 4 years ago

“Order GB306058808 This company is a complete shambles i ordered my two sons the Rockrider electric bikes when they arrived I was shocked to find one of the bikes had vital parts missing headstock bolts,charger and additional screws also the bike had scratches all over it these bikes retail at £1000 each. I informed customer services of this matter and they offered me a £10 voucher I then complained again as the item they had sold me was unfit for purpose so they again offered me a £25 voucher each time I asked specifically how to make a complaint they avoid and ignore you completely they then offered to replace the bike and without speaking to myself booked in collection for the very next day I told them I work for the fire service and cannot just take the day off and would let them know what day is suitable after i spoke to work. Guess what they called me the wrong name booked in collection anyway ignoring my emails to cancel there sly little trick is to cover there own backs to make it look like they are playing ball my advice people is “DO NOT BUY FROM THESE INCOMPETENT BIG GREEDY COMPANIES” they do not care about the buyers. I’m still in the same position I will update as the case progresses.”

Helpful Report

Posted 4 years ago

“Resistance band snapped after a couple of uses... no refund or exchange. Worst customer service ever.”

Helpful Report

Posted 4 years ago

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Helpful Report

Posted 4 years ago

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Helpful Report

Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

“Worst experience! Order cancelled one day before delivery for one item. For the second item, delivery not done and message sent that nobody at home. When tried contacting customer care, only robotic answers. Wish I had never bought from them”

Helpful Report

Posted 4 years ago

“Avoid at all costs. Ordered 2 golf clubs, confirmed order, took payment plus £13 delivery charge. Couldn't fulfil order, sent only one. Had to reorder the second, which was showing as in stock . Still awaiting refund from first order a week after they cancelled it . Now find they have also charged me twice for the second order . In total they owe me £73. Abysmal. Order elsewhere. Will take your money, even for orders they cant fulfil, charge the earth for delivery and duplicate payments. Fuming”

Helpful Report

Posted 4 years ago

“Late delivery and when my product arrived it was missing half of the product (1 of 2 boxes arrived). It is near impossible to get hold of people to sort out deliveries.”

Helpful Report

Posted 4 years ago

“The worst e-shop ever . I have placed my order one month ago and they delivered half of the things I have paid ... No refund ... nothing ...”

Helpful Report

Posted 4 years ago

“Prices are okay, quality is okay for what you pay. Do not expect any form of customer service however. Also they defaulted my payment method to Klarna (Which looked to me like a scam) and scared/confused me when I started getting messages asking me for payment weeks after I thought I had made one. This was my 3rd order, there may not be a 4th”

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Posted 4 years ago

“Still waiting 10 days and counting...”

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Posted 4 years ago

“I ordered a Vortex smart trainer the other day. They took money from my account and then three days later they said my order had been cancelled. I checked again today and the item is back in stock. They did refund me, but why do they keep opening up their stock to new sales when they can't fulfill their current orders. It's really stupid, I don't know any other online retailer which doesn't check whether their item is in stock when you order. I needed the item quickly and on time, so I have had to pay an extra £30 on eBay to get the same item second hand.”

Helpful Report

Posted 4 years ago

“Even during lockdown I have been able to make an order and collect it in store just after”

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Posted 4 years ago

“Awful.. Avoid at all cost items never arrived. Staff not apologetic. Was never offered a replacement. Then they stopped replying to my messages. No phone number to call. Avoid!!”

Helpful Report

Posted 4 years ago

“Bad experience with Alex Decathlonian staff”

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Posted 4 years ago

“Absolutely awful experience with this company today. Ordered item for click and collect when 4 items were showing in stock only to go and collect and find out the item had been reserved by somebody else, by phone and presumably unpaid for, whereas mine had been paid for and ordered online. Manager decided that the phone reservation took priority over my order because i hadnt recieved a click and collect confirmation. Had to travel some diatance to collect this item and now having to wait 3 to 5 days for refund. Ridiculous!”

Helpful Report

Posted 4 years ago

“I have ordered ebike online i can't track my order my money is locked i cant use it , no answer from the rubbish customer service rubbish rubbish , dont buy anything from this stupid company just taking customers money”

Helpful Report

Posted 4 years ago

Decathlon is rated 4.4 based on 11,519 reviews