Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered trainers online to be collected in store. The website was easy to use and the cost of the products can't be faulted and were very good. The only let down was the service and attitude of the staff in store. To say he was moody and abrupt is the understatement. He acted like I was an inconvenience, shame as otherwise the process was spot on.”

Helpful Report

Posted 8 years ago

Dear Louisa. Thank you for the time you have spent giving us your feedback. We are sorry for the inconvenience caused to you regarding our sizes at Decathlon. Also, we are very sorry to hear about the service that you received at Decathlon Poole Redlands. At Decathlon, we aim to satisfy all customers and in this case, we failed to deliver it to you. We would like to confirm we forwarded your email to the store manager at Decathlon Poole and the will contact you directly with an apology and solution.Please accept our apologies for any inconvenience caused and we appreciate your patience and understanding. If you will have any questions, please feel free to contact us. Have a great day!

Posted 8 years ago

“Ordered online for an item that was in stock in the Lakeside store. Went to collect and was told that the item had not yet arrived but could be sold one from stock. So I had to buy one from stock, cancel the online order and wait 5 days for a refund. The logic of this is baffling to me.”

Helpful Report

Posted 8 years ago

Dear James, We are sorry to hear about your dissatisfaction regarding our services. We try to offer many options to our customers with getting their products from us. We are determined to make the process faster for our customers therefor we have introduced the option for selecting stock in store, which would allow for the customer to collect parcel the same day. However we understand that the options and the differences in between them are not communicated clear enough on our website which for we do apologize. We would like to thank you very much for your time you took to give us your feedback which we are now forwarding to the relevant department. Thank you again and have a lovely day!

Posted 8 years ago

“The next day delivery I asked for took 6 days in total and 3 phonically to chase it. The member of staff at Decathlon was extremely helpful and courteous and a pleasure to speak to. The problem lay with the courier company I believe. Also the items I ordered are slightly on the small side. I haven't decided what to keep as yet. I don't think they are very true to size. Quality seems ok, but not exceptional.”

Helpful Report

Posted 8 years ago

Dear Carice. Thank you for the time you spent for giving us your feedback. We are really sorry to hear you are not satisfied with our deliveries and product as you experienced several problems with your order. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 8 years ago

“I asked a couple of people in store for the trampoline, they said 'don't think we sell them' or 'not sure we sell them' and one said' what is it? Not really exceptable, so I ordered it on line.”

Helpful Report

Posted 8 years ago

Dear Customer. Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services in our store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We will forward your feedback to our Store Managers in England in order to get full people trained about our product or how they could check different products in our website.Please accept our apologies for any inconvenience caused and we appreciate your patience and understanding. If you will have any questions, please feel free to contact us. Have a great day.

Posted 8 years ago

“Some staff are reluctant to help when I said I needed to change my whole order to the next size up. I told the member of staff I bought everything online I would have a clue where to start to pick them up. I spent more than I had anticipated.”

Helpful Report

Posted 8 years ago

“Sizing not as expected. Returned goods to shop in Reading where staff told me sizing on most items comes up small. No mention of this on line. I therefore lost the cost of having the goods delivered and even more disappointed to find the Reading shop did not even have the items in stock. Extremely disappointed with my first experience with my first, and probably only, purchase from yourselves.”

Helpful Report

Posted 8 years ago

Dear Janet. Thank you for the time you have spent giving us your feedback. We are really sorry to hear that you have experienced problems with your order. We have already noticed about the sizing issue and we are working on it in order to solve the problem as soon as possible. Also, we will forward your enquiry regarding the stock level in Reading store to our Supply Manager. For further occasions, feel free to call us in the Customer Loyalty Team and we will provide you a prepaid label to process the return, and make either a replacement or a refund of the item. Please, accept our apologies for the inconveniences caused. Have a lovely day.

Posted 8 years ago

“The size of the garment that I ordered was too small, despite me ordering the size I normally wear. I notice that this has been mentioned in other people's reviews. Also, I didn't like having to sign up for the website when this was just a one off purchase. In the event, it is unlikely that I will ever try to purchase anything from Decathlon in the future.”

Helpful Report

Posted 8 years ago

Dear Customer. Thank you for the time you have spent giving us your feedback. We really appreciate the time you have taken to give us your feedback regarding our sizes and apologise for any difficulties you have experienced with our website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. We will forward your enquiry to our Digital team regarding the sign up account and also to our NSM which are already working hard in the size guide at the website. Thank you for your patience.Please accept our apologies for any inconvenience caused and please feel free to contact us for any further questions. Have a nice day!

Posted 8 years ago

“Ordered 3 mens running jerseys size large Black received 2 blue 1 white size xl the extra large did actually fit but they were the wrong colour. Did not return because too much hassle and they only cost £15.”

Helpful Report

Posted 8 years ago

Dear Paul. Thank you for the time you have spent giving us your feedback. Regarding your enquiry, we would like to inform you that we forwarded your case to our Customer Loyalty team who will contact you in order to solve your situation with your goods as your have received wrong size from our warehouse. Please accept out apologies for all the inconvenience caused to you and if you will have any questions, please feel free to contact us at 02070642000. Have a nice day

Posted 8 years ago

“After buying some bike complements (helmet, lights, glasses), decathlon sent me those items through InPost UK. But the messenger lost my parcel, so I had to contact decathlon to ask for a new order. Finally, after 3 weeks I got my items... The helmet, though, had been packed roughly and it had the size adapter bent and almost broken. I wouldn't definitely recommend buying items online at decathlon. I was a really bad experience for me.”

Helpful Report

Posted 8 years ago

Dear Albert, We are very sorry to hear about the delay in the process of your ordered items. For further assistance, please contact our Customer Loyalty Team on 02070643000. They will be able to help you with your return process. We are truly apologetic for what have happened with your online order and hope to find resolution for you. We thank you for your time you took to give us your feedback and would like to wish you a lovely evening!

Posted 8 years ago

“there never seems to be any shop staff working in the tamworth store based in asda ? you have to look or wait a long tinme for staff to arrive or be there other than that the goods and general lay out is very good”

Helpful Report

Posted 8 years ago

Dear Frank, We thank you very much for your feedback. We are now forwarding it to the Tamworth store in order to be able to improve our services. Thank you for your time you took to give us your feedback and have a lovely evening!

Posted 8 years ago

“The item didn't arrive by the date stated when ordering as a result my son and his fried didn't receive their Judo suits in time for their grading. The product itself was fine.”

Helpful Report

Posted 8 years ago

Dear Customer, We are very sorry to hear about the delay in the process of your ordered items. We are now forwarding your feedback to the relevant sources so that we can improve in our services. We are happy to hear that you are pleased with the item itself, we hope to meet your expectations on all further topics in the future as well. We thank you for your time and would like to wish you a lovely evening!

Posted 8 years ago

“I did not receive any notification of items being at store. When I checked my account I could see that payment had been taken and the items had been sent. When I phoned the store to check if the item had arrived, they checked the 'system' and said no. I contacted the customer service team who said that they had phoned the store and the items where there but the assistant had only checked the computer. So, no notification and poor service/effort/communication from the store. Regards, Stuart”

Helpful Report

Posted 8 years ago

Dear Stuart, We are very sorry to hear about the delay in the process of your order. We are now forwarding your feedback to the relevant sources so that we can improve our procedures. Please accept our apologies and should you need any further help with your order, please contact our Customer services team on 02070643000. We thank you for your time and would like to wish you a lovely evening!

Posted 8 years ago

“The DHL delivery was absolutely hopeless. I nearly gave up and just asked them to return the goods to Decathlon.”

Helpful Report

Posted 8 years ago

Dear Customer, We are very sorry to hear about the difficulties you experienced with your delivery. Please accept our apologies and should you need any further help regarding your order, please contact our Customer services team on 02070643000. We thank you for your time and your feedback, we will forward it to the relevant department to help us better our services in the future. We thank you for your patience and we would like to wish you a lovely evening!

Posted 8 years ago

“the size instruction on the website is bugged (doesn't display) and incorrect (when it does display), everything i ordered is 2 sizes too big, although i followed the size instruction also, every item seems to have its own size format (uk, us, europe, M vs 32 vs 42... ), it is extremely confusing, and incorrect.”

Helpful Report

Posted 8 years ago

Dear Customer, We are very sorry to hear about the incorrect sizing of your ordered products. Please accept our apologies and should you need help with your return process, please contact our Customer services team on 02070643000. We are now forwarding your feedback to the relevant department to get fast resolve on the recent issue. We thank you very much for your time you took to contact us and would like to wish you a lovely evening!

Posted 8 years ago

“Cant understand why it costs 4.99 for delivery and then nothing is done about sending the item for at least 5 days. Buy anything from almost anywhere else online and have to pay that sort of delivery price your most likely to get it next day if not the day after. What service are you using, carrier pigeons???”

Helpful Report

Posted 8 years ago

Dear customer. Thank you very much for your feedback on the topic. We would like to inform you that in some cases we ship the items from our international warehouse and in those cases it might take up to 5 days to receive it in the UK. For exact details regarding your order and the statuses on it, please contact our customer services team on 02070643000. Thank you very much and have a lovely afternoon!

Posted 8 years ago

“please send me your email address”

Helpful Report

Posted 8 years ago

Dear customer, please use the following address to contact us: Customer.Enquiries@Decathlon.com We hope this helps.

Posted 8 years ago

“Eight year old swimming costume and bikini barely fitted. I did not check the sizing as my daughter is 8 1/2 and the next size up was for a 10 year old ! Please explain why you are mugging us off with seriously undersized clothing. I am then dragging myself back to the store due to having to pay for postage for poorly sized clothing as returns are not free unless returning the whole order. Highly irregular, time consuming and won't be ordering online again.”

Helpful Report

Posted 8 years ago

Dear customer, we are truly sorry about the inconvenience caused by the sizing. Please contact our customer services on 02070643000 for further help with this issue. Thank you in advance and have a great Sunday afternoon!

Posted 8 years ago

“I like the store & staff are helpful but when you are spending in excess of a 100euro's the company then want to charge you for a bag to put your things in ?”

Helpful Report

Posted 8 years ago

Dear Brian, thank you for having taken the time to provide us your feedback. We regret to inform you that the UK law requires large shops in England to charge 5p for all single-use plastic carrier bags. Charging started on 5 October 2015. The aim is to reduce the use of single-use plastic carrier bags, and the litter they can cause, by encouraging people to reuse bags. Large businesses need to charge for single-use plastic carrier bags. For more information regarding that we would suggest you to visit the following website: https://www.gov.uk/government/publications/single-use-plastic-carrier-bags-why-were-introducing-the-charge/carrier-bags-why-theres-a-5p-charge. Thanks for your patience and understanding and hope to see you in Decathlon soon!

Posted 8 years ago

“Realised I made mistake on size and phoned within five minutes of online order to change as per your website instructions and wrong size still delivered. I did get a free exchange, thank you but that was nearly two weeks ago and still not received. I also returned another item for size exchange and still waiting. Your prices are excellent, your staff lovely. But the bottom line - good value, prompt service is not being delivered to me.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback.We are sorry to hear you have experienced problems with shopping at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Have a nice day.

Posted 8 years ago

“The ground sheet you recommend to go with the tent we purchased did not fit the tent it was to small so we could not even reduce it.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for contacting us. We are sorry to hear that you have experience problems with your shopping at Decathlon. Regarding your enquiry we would like to suggest you to contact our Customer Loyalty Team at 0207 064 3000 who will look into your case in order to find a solution at your best convenience. Have a nice evening.

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews